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Knowledge Articles

Subject	Last Updated
Virtual Storage: how to buy Get help with choosing and buying the right Virtual Storage plan for you.	06-06-2017
Virtual Storage: how to use How to set up and manage your Virtual Storage service.	06-06-2017
Virtual Storage: billing Fees, charges and when you’ll be billed.	05-06-2017
Virtual Storage: support How to contact us for sales, account set-up and general billing enquiries, plus faults and technical support.	05-06-2017

FAQs

Subject	Last Updated
What is the Virtual Storage service? Virtual Storage (powered by NetApp) is an enterprise-class storage service with advanced data management abilities. It gives you the freedom to connect to the clouds you want to use and makes controlling your data easy.	05-06-2017
Where can I learn more about the Virtual Storage service before I buy? Learn more here	31-05-2017
What plan options are available on the Virtual Storage service? You can choose to pay as you go (with fees based on your monthly usage) or opt for a 12, 24 or 36-month term with a minimum monthly fee.	31-05-2017
What if my virtual storage and data management needs are more complex than the plans you have on offer? Contact us or your Telstra representative and we’ll put you in touch with our solution architects, who can help tailor a solution for your needs.	05-06-2017
What management options and performance characteristics are available with the Virtual Storage service? The Virtual Storage service supports four tiers of management. Fees vary depending on your usage on these tiers.	05-06-2017
How much bandwidth is needed for each storage performance tier? There are a number of factors that influence this. We use a formula based on the most common size that NetApp^® customers use, which you can customise for your applications.	06-06-2017
Which cloud services does Virtual Storage support and complement? You can connect to a range of public clouds via Telstra’s Cloud Gateway, which integrates your Telstra IP network service into a single solution.	31-05-2017
Who sets up and manages my Virtual Storage service? You do, though we understand the next steps may seem a little complex if you’ve never followed them before, so please contact us if you need support.	05-06-2017
Why do I need to connect my Virtual Storage service to Telstra’s Cloud Gateway? *Cloud Gateway* is required to ensure a simple, scalable and secure connection to your Virtual Storage service from your Telstra IP network service. Cloud Gateway is also how network traffic generated by your Virtual Storage service is measured.	05-06-2017
Do I pay for the Cloud Gateway connection to Virtual Storage? Yes, you pay separately for the use of the Virtual Storage service and any cloud services you use with it, including Cloud Gateway.	31-05-2017

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