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Who should I contact when I need support for my Managed Security Services?

by Community Manager on ‎03-05-2016 01:42 PM

Question

Who should I contact when I need support for my Managed Security Services?

Answer

If there is an issue or question related to your Managed Security Service, the authorized contact from your organization can contact the Telstra Help Desk for support. There are two ways your company’s authorized contact can request support:

  1. Login to the Telstra Security Services Portal and make a request for a change or report a problem. This is the preferred option for you to log your request.

  2. Alternatively you can call Telstra:
  • Call Telstra Security Operations Centre on 1800 220 849 (For security related problems).
  • Call Telstra Help Desk on 1800 815 851 (Reset security PIN, replace lost or faulty token).