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Who do I contact if I have an incident enquiry or need to report a fault?

by Community Manager ‎03-05-2016 01:27 PM - edited ‎03-05-2016 01:28 PM

Question

Who do I contact if I have an incident enquiry or need to report a fault?

Answer

All queries relating to attack incidents, service faults, or other assistance with your Denial of Service Protection Service must be directed to the Telstra Security Operations Centre.  The Telstra Service Desk contact details are as follows:

 

  • Within Australia: 1800 220 849
  • Outside Australia: +61 2 6129 4688

 

On contacting the Telstra Service Desk you must identify yourself as a Telstra Denial of Service Protection customer, quoting your customer reference number and outline the nature of the fault.  The Telstra Service Desk will provide a Docket Number, which should be noted for any status queries.