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Who do I contact if I have an incident enquiry or need to report a fault?
All queries relating to attack incidents, service faults, or other assistance with your Denial of Service Protection Service must be directed to the Telstra Security Operations Centre. The Telstra Service Desk contact details are as follows:
- Within Australia: 1800 220 849
- Outside Australia: +61 2 6129 4688
On contacting the Telstra Service Desk you must identify yourself as a Telstra Denial of Service Protection customer, quoting your customer reference number and outline the nature of the fault. The Telstra Service Desk will provide a Docket Number, which should be noted for any status queries.