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What Vulnerability Services support is available to me?

by Community Manager on ‎03-05-2016 01:51 PM

Question

What Vulnerability Services support is available to me?

Answer

There are a number of support services available to you as a Vulnerability Services customer.

 

  • If you are experiencing a fault, please log your fault via the Telstra Security Services Portal. This will ensure that the fault is assigned to one of our Security Experts to manage.

  • For fault support you can contact Qualys Support directly on 1800 233 647 or via email support@qualys.com.

  • For sales support or modifications to your existing Vulnerability Scanning Service you can contact your Sales Representative, Account Executive, Customer Project Manager or 1300 835 787
  • For a quote on Professional Installation or configuration of hardware or virtual scanners by our Security Consultants, contact your Account Executive or call 1300 835 787