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VMware vCloud® Air™: support

by Community Manager on ‎30-03-2015 10:15 AM - edited on ‎18-05-2016 06:04 PM by Community Manager

For technical support relating to vCloud Air infrastructure, call us on 1800 620 345. We're available 24/7. Alternatively, you can request support via vCloud Air Web Console.

 

For issues relating to sales, Telstra vCloud Air billing or Telstra network services requests, call us on 1800 620 345. We're available Monday to Friday, 9am to 5pm (AEST). We only support vCloud Air services billed under a Telstra account. 

 

Telstra contact details

Sales, account set-up and general enquiries

Faults support

Billing

We're available Monday to Friday, 9am to 5pm (AEST).

We're available 24/7.

Raise a support ticket

We're available Monday to Friday, 9am to 5pm (AEST).

Email us

Email us

Email us

Call 1800 620 345, option 3 Call 1800 620 345, option 1 Call 1800 620 345, option 4

 

Contact options – Telstra IP network services

 

Don’t have a Telstra IP network service? Contact your Telstra representative. Don’t know who this is? Call 1300 835 787. We’re available Monday to Friday, 9am to 5pm (AEST).

 

How to request support

Already a Telstra vCloud Air customer? You can initiate a support request through two places – the My VMware portal, or by calling us on 1800 620 345. Support is available 24/7.

 

Although support request tickets are synchronised between Telstra and VMware, you should only raise a support request in one of these support systems. We’ll make sure all support requests get through to the right support team.

 

It’s best to track your support requests in the support system where it was initially raised. Some support requests may be automatically recorded in both systems, but the status may not be synchronised in real-time across both portals.

 

More information

vCloud Air provides detailed technical information on how to use and manage your services, including:

The vCloud Air Web Console is where you can configure workloads and infrastructure services, view subscriptions and manage console users. You can purchase add-ons, configure workloads and infrastructure services using the My VMware Portal.