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VMware vCloud® Air™: billing

by Community Manager on ‎30-03-2015 09:27 AM - edited on ‎24-05-2016 02:37 PM by Community Manager

Billing is handled differently for the following services:
• vCloud Air infrastructure services – Virtual Private Cloud, Dedicated Cloud, Disaster Recovery
• vCloud Air service credits – Subscription Purchasing Plan (SPP) credits

Please read the individual section for details of how you’ll be billed for each of these types of services.


vCloud Air infrastructure services
For vCloud Air infrastructure services, billing occurs on a monthly basis.
VMware vCloud® Air™ core services are available over a number of subscription periods. Any new services added to an existing core service will be charged to your account for the same subscription period.


Per-usage services such as operating system and application licenses are also billed per month. Any per-usage services ordered during the billing month with be charged on a pro-rata basis.
Go to the pricing page or download our pricing guide (PDF) for details.


Subscription renewal and cancellation
At the end of the subscription period, your subscription configuration, term length and pricing will automatically renew. Contact us if you would like to discuss your subscription.


Only subscription periods of 12 months or more are eligible for early cancellation. Early cancellation can only be initiated after the subscription’s first three months.

 

When billing will begin
During the order process you’ll be asked for your order and company details. The service request will then be sent to vCloud Air. The core service and any add-ons selected during purchase will then be provisioned. Monthly billing will begin after vCloud Air has activated the service.


Your bill
If you have multiple Telstra billing IDs, you can select the account you want your services charged to when you make your first purchase.
You’ll receive a single bill for all cloud services (e.g. VMware and Telstra) purchased through a billing account. The single bill will have separate sections for each of your different infrastructure services.


vCloud Air service credits (pre-paid)
Fees and charges
You can purchase VMware’s Subscription Purchasing Plan (SPP) Credits at a fixed price starting from $100. Pay lower rates when you purchase more credits.
There are four SPP tiers based on the quantity of credits you’ve purchased. As shown in the table below, Tier 1 represents the entry-level SPP tier, with Tier 4 representing the highest level. Each level represents a higher discount than the previous level.

Tier

Quantity of SPP Credits purchased

One-off fee

Tier 1

1-249

$100

Tier 2

250-599

$98

Tier 3

600-999

$97

Tier 4

1000-1749*

$96

*The maximum number of credits that can be purchased is 1749


When billing will begin
Upon completion of your SPP Credit purchase in the Cloud Service Store you will receive a one-off fee for the entire amount, on your next Telstra bill. Purchased service credits are deposited as an AUD Fund Balance under your My VMware account.


SPP Credit term
The term of each SPP Credit purchase is one year and starts on the date your SPP Credit order was booked by VMware. A Fund Balance may be comprised of multiple SPP Funds (e.g. initial purchase, plus additional purchases) – each will have their own expiration date.
You must redeem SPP funds during their term. Any SPP Credits not redeemed or consumed will expire at the end of their respective term(s). You may redeem expiring SPP credits with a pre-paid subscription to avoid losing them.


SPP Credit Fund Balances
Redeeming your SPP Credit fund balance in exchange for vCloud Air infrastructure services occurs in My VMware, and depends on the services you have chosen and their payment frequency.
• Monthly services are deducted in monthly cycles
• Prepaid items are deducted upon redemption; whole subscription cost debited up front
• Annual services have a yearly cost debited up-front every 12 months
• VPC On Demand costs are deducted at the end of the monthly cycle based on actual use
• Metered usage (e.g. SPLA licencing) is subtracted in arrears
If you have multiple vCloud Air services, each service will have its own monthly billing cycle based on the first date of service delivery or provisioning
You will be required to replenish SPP credits in the Cloud Service Store to cover the cost of your services. Both Telstra and VMware will notify you when an expiration date is approaching.


Your bill
If you have multiple Telstra billing IDs, you can select the ID you want your services charged to when you make your first purchase.


You’ll receive a single bill for all cloud services (e.g. vCloud Air and Telstra) purchased through a billing account. The single bill will have separate sections for each of your different infrastructure services, SPP Credits will appear as a one off fee.