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TIPT CommPilot is an application that allows business owners to remotely access their company’s telephony system to: customise how the business will respond to calls; manage incoming and outgoing calls; manage employees' phone numbers; and manage employees' rights. Commpilot has recently been updated to a new version (Revision 21) with some changes, including new features, that impact both Group Administrators and general users. The key changes are listed below, with more information available in the document here.
Hierarchical Communication Barring Enhancements
This allows the group administrator of an enterprise to control Hierarchical Communication Barring applied to a specific user in the group; and allows the “$” wildcard character at the beginning of the digit string.
Name Dialling Policy for Auto Attendant
This has introduced the ability to program the Auto Attendant to use dedicated name dialling last names and first names.
Call Processing Control Enhancements
This feature adds the Calling Line Identity for Redirected Calls policy to the existing Call Policies controls at both the user and virtual subscriber levels.
Extended Away Unanswered Call messaging
The voice portal has been modified to include an option to change the extended away greeting. The User can enable or disable the extended away option via the Messaging>Greetings page.
Call Recording pre-capability
There is a minor change to commPilot in the form of an option under the User>Profile>Device Policies page. This will not provide any call recording functionality until call recording is configured on TIPT in a future release.
Hunt Group Call Busy
A new policy called Enable Group Busy has been added to hunt groups. By default, this policy is turned “off”. When the policy is turned “on”, any incoming call to the hunt group triggers a busy treatment.
This feature enhances the user’s and group’s ability to add, maintain, and associate announcements that are used by services in TIPT.
Virtual Subscriber Assigned Services Reconciliation
Availability of the following services been extended: Outgoing Calling Plan, Pre-alerting Announcement, Communication Barring User-Control (CB-UC), Charge Number, and Calling Line ID Delivery Blocking.
Support of G722.2 (AMR-WB) Codec
The AMR-WB codec has been introduced to conferences and Interactive Voice Response services on the Media Server. This codec offers a sampling rate of 16 kilohertz (kHz) and uses between 6.6 to 23.85 kilobits per second (Kbps) of bandwidth. In commPilot, this new codec is now an option as the preferred codec for Call Centres, Route Points and Music on Hold services.
Internal Call CLID Policy
An administrator can now choose which CLID value (the extension, location code plus extension, or external CLID) is used as the presenting identity for internal calls.
Configurable First Digit Time-Out for Auto Attendant
Auto Attendant now supports a configurable time-out for the first digit collection when a caller is navigating through the top-level Auto Attendant menus.
Group Administrators can no configure the timeout value, the default value being 10 seconds.
Device Management Rebuild or Reset Queue Enhancements
An administrator can now monitor and control the Device Management event queues.
Messaging Server Sharing Server Licensing
A new link has been added under the messaging menu for the new Collaborate-Sharing service. This link is visible to the Group Administrator as well as the User but it has no configuration options.
Selective Criteria Enhancements for Called Number
Selective services now provide functionality on the number called in addition to the criteria already available. This is especially desired for more sophisticated fixed/mobile deployments where the “behaviour” of calls is intended to be different depending on whether the subscribers are reached via their mobile numbers. Selective services are: Call Forwarding Selective; Selective Call Rejection; TIPT Anywhere; Custom Ringback User; Executive; Executive-Assistant; Priority Alert; Selective Call Acceptance; Call Notify; Pre-alerting Announcement; Find-me/Follow-me.
Query Find-Me Follow-Me Numbers
This feature extends the ability to query a number and provide the result t numbers on which the TIPT Anywhere service is configured.
Call Decline Device Policy
A user in a Shared service (eg Shared Call Appearance) can now terminate ringing at all locations by declining the call at one of the endpoints. This terminates all ringing calls and applies the Busy treatment to the originator.
Trunk Group Availability Status Enhancements
The sendContinuousOptionsMessage Application Server configuration parameter can now enable the continual sending of SIP OPTIONS to determine the trunk group availability status. This allows an administrator to control which OPTIONS response status codes indicate an available trunk group.