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TIPT Call Centre Resources

by Community Manager on ‎21-07-2014 04:32 PM - edited on ‎02-08-2018 04:52 AM by Community Manager
TIPT Call Centre and miReception Clients are currently on R19.0.46 & R19.0.41. If you upgrade to Chrome version 45, you may experience some performance issues.

 

The Telstra IP Telephony Call Centre provides a mechanism for incoming calls to be queued and distributed to agents. The Call Centre Supervisor has management capabilities to monitor and assist agents, and to manage the queued calls in real time.

 

Call Centre Standard

 

Quick Reference Guides

Single page guides outlining the main features, together with explanations of the buttons/icons.

Standard Call Centre Agent Quick Reference guide (PDF, 266KB)

Standard Call Centre Supervisor Quick Reference guide (PDF, 372KB)

Standard Call Centre Group Administrator Quick Reference guide (PDF, 412KB)

 

User Manuals

The user manuals provide more detailed instructions and information on features and functionality.

Standard Call Centre Agent User guide (PDF, 2.29MB)

Standard Call Centre Supervisor User guide (PDF, 2.80MB)

Standard Call Centre Customer Group Administrator User guide (PDF, 1.30MB)

Standard Call Reporting guide (PDF, 2.02MB) 

 

Call Centre Premium

 

Quick Reference Guides

Single page guides outlining the main features, together with explanations of the buttons/icons.

Premium Call Centre Agent Quick reference guide (PDF, 260KB)

Premium Call Centre Supervisor Quick reference guide (PDF, 334KB)

 

Handset Guides

Telstra VVX410 & 411 Call Centre Phone Guide Firmware V4.1.7(PDF,674kB)

Telstra VVX500 & 501 Call Centre Phone Guide Firmware V4.1.7(PDF,861kB)

Telstra VVX410 & 411 Call Centre Phone Quick Reference Guide Firmware V4.1.7(PDF,224kB)

Telstra VVX500 & 501 Call Centre Phone Quick Reference Guide Firmware V4.1.7(PDF,225kB)

Telstra VVX410 & 411 Call Centre Phone Guide Firmware V5.4.1(PDF,680kB)

Telstra VVX500 & 501 Call Centre Phone Guide Firmware V5.4.1(PDF,836kB)

Telstra VVX410 & 411 Call Centre Phone Quick Reference Guide Firmware V5.4.1(PDF,307kB)

Telstra VVX500 & 501 Call Centre Phone Quick Reference Guide Firmware V5.4.1(PDF,307kB)

Telstra Call Centre IP550/560 Phone quick reference guide (PDF, 249KB)

Telstra Call Centre IP650 Phone quick reference guide (PDF, 258KB)

Telstra Call Centre IP670 Phone quick reference guide (PDF, 258KB)

 

 

User Manuals

The user manuals provide more detailed instructions and information on features and functionality.

Premium Call Centre Supervisor User guide (PDF, 3.00MB)

Premium Call Centre Agent User guide (PDF, 2.64MB)

Premium Call Centre Customer Administrator User guide (PDF, 2.20MB)

Premium Call Reporting guide (PDF, 2.05MB)

 

Application Downloads

Log in to Call Centre

  

Call Centre

To be able to use the Call Centre client, you need:

  • a software licence to use the client, based on the TIPT feature packs you have assigned (either Call Centre Agent or Call Centre Supervisor)
  • to meet minimum software and hardware requirements

For instructions on how to use the Call Centre clients, refer to the Call Centre videos and Agent and Supervisor User guides.