Users can set preferences around where and how they receive T Analyst system notifications and control how their bill is delivered by switching off paper bills.
Managing bill arrival notifications
Managing bill arrival notifications
Bill arrival notifications will automatically be set by default to inform users of a new bill issued. You can select to turn off new bill arrival notifications sent via email.
1. From the home page, select the Setup tab.
2. Select Preferences from under the User Profiles section.
3. Go to New Statement Notification and untick box against email.
4. Select Save
5. All future bill arrival notifications will not be sent via email.
Switching off paper bills
You can change the billing method in T Analyst to switch off paper bills. This will prevent any future paper bills from being issued. But users will continue to receive their electronic PDF bill via T Analyst in summary or detail format.
1. From the home page, select the Setup tab.
2. Go to the User Profiles section and select "Paperless Billing".
A list of all accounts will now be displayed.
3. Select the account(s) you wish to turn off paper bills against by ticking the box next to the account number.
NOTE: If you wish to turn off paper bills against all accounts, select the top box next to bill
setting.
4. Select Set to Paperless Billing.
5. A message will now appear confirming the accounts you have selected to turn off paper bill against.
6. Select Set to Paperless Billing.
7. The Bill Setting icon will now be changed to an electronic bill selection.
Updating your email address
T Analyst will automatically send out system notifications to advise you when a new bill or report is available.
Your email address is linked to your online profile that is set up in Your Telstra Tools. Any changes to your email address, needs to be managed via Your Telstra Tools.
1. From Your Telstra Tools home page, select "Your profile" tab.
2. Select "Change your contact details and secret q&a."
3. Update relevant details in email address fields.
4. Select save.
All T Analyst system generated emails, will now be sent to your new email address.
