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T Analyst - Switching off paper bills

by Community Manager ‎17-05-2015 12:37 PM - edited ‎06-03-2017 01:45 PM

You can change the billing method in T Analyst to switch off paper bills. This will prevent any future paper bills from being issued.  But users will continue to receive their electronic PDF bill via T Analyst in summary or detail format.

 

You can change the option to receive a paper bill at any time.  To do this, please refer to knowledge article Turning on paper bills.

 

  1. From the home page, select the Setup tab.

Home page - set up tab.JPG

 

  1.  Go to the User Profiles section and select "Paperless Billing".

Setup tab - paperless billing.JPG

A list of all accounts will now be displayed.

 

Paper off list of accounts.JPG

 

  1. Select the account(s) you wish to turn off paper bills against by ticking the box next to the account number.

     NOTE: If you wish to turn off paper bills against all accounts, select the top box next to bill

     setting.  

 

Paper off - select account.JPG

 

4.  Select Set to Paperless Billing 

5.  A message will now appear confirming the accounts you have selected to turn off paper bill        against.

 

Paper off - set to paperless billing.JPG

 

 

6.    The Bill Setting icon will now be changed to an electronic bill selection.

 

Paper off - billing icon.JPG