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SoftLayer platform: support

by Community Manager on ‎04-03-2015 11:42 AM - edited on ‎24-05-2016 04:45 PM by Community Manager

We only support SoftLayer platform services billed under a Telstra account.


Telstra contact details

Sales, account set-up and billing enquiries

Email us


In Australia

Call 1800 620 345

We're available Monday to Friday, 9am to 5pm (AEST).


Outside Australia

Contact us

For billing enquiries, see the last page of your Telstra bill.

Faults and technical support

We're available 24/7.

Raise a SoftLayer platform support ticket.

You’ll also find the above link on the support page of the Cloud Services Portal.

Email us


In Australia

Call 1800 620 345, option 1


Outside Australia

Call 800 7965 5888 with the relevant international access code from your country


More information

SoftLayer KnowledgeLayer has FAQs and detailed technical information on how to use and manage your SoftLayer platform. Can’t find what you’re looking for? Try SoftLayer’s customer forums.