- Collaboration & Conferencing
- Cloud Services
- Contact Solutions
- Internet of Things
We only support SoftLayer platform services billed under a Telstra account.
Telstra contact details
Sales, account set-up and billing enquiries
Call 1800 620 345
We're available Monday to Friday, 9am to 5pm (AEST).
For billing enquiries, see the last page of your Telstra bill.
Faults and technical support
We're available 24/7.
Raise a SoftLayer platform support ticket.
You’ll also find the above link on the support page of the Cloud Services Portal.
Call 1800 620 345, option 1
Call 800 7965 5888 with the relevant international access code from your country
SoftLayer KnowledgeLayer has FAQs and detailed technical information on how to use and manage your SoftLayer platform. Can’t find what you’re looking for? Try SoftLayer’s customer forums.