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SoftLayer platform: how to use

by Community Manager on ‎04-03-2015 11:10 AM - edited on ‎29-06-2016 01:10 PM by Community Manager

How to manage your SoftLayer platform

Your service includes access to several online management portals:

You can access the SoftLayer platform via the internet or the Telstra private network in your region.


SoftLayer Customer Portal Telstra's Cloud Services Portal SoftLayer API Telstra's Cloud Gateway

Use the SoftLayer Customer Portal to:


  • View quotes in US dollars
  • Configure and order all SoftLayer platform cloud resources
  • View performance data and test network availability
  • Power servers on and off
  • Manage user permissions
Learn more about the SoftLayer Customer Portal and mobile application from the SoftLayer website.

In the Cloud Services Portal you can:


  • Add and remove super administrators
  • Get support from Telstra

Generally, any function available in the SoftLayer Customer Portal can be performed using the SoftLayer API (SLAPI). 


The SLAPI has over 3,000 documented methods and supports SOAP, XML-RPC and REST protocols.


A number of service-specific API clients are available in a choice of supported languages on SoftLayer’s GitHub profile.


For help getting started and using the SoftLayer API, go to the SoftLayer Development Network to search for specific API methods, access the developer knowledge base and connect with the SoftLayer developer community.

Cloud Gateway allows you to:


  • View and manage your Cloud Gateway services
  • View and manage your Cloud Gateway connections
  • Add new Cloud Gateway services and connections


User roles and permissions

The first person from your company to register a SoftLayer platform is automatically assigned the ‘super administrator’ role, with full permissions.


If you have other cloud services with Telstra, all existing super administrators of these services will automatically receive super administrator access to the SoftLayer platform.


Additional users can be created and existing users removed, through the ‘users’ page in the Cloud Services Portal.


SoftLayer platform permissions for individual users can be modified in the SoftLayer Customer Portal. See the SoftLayer website for more information about managing users.


Backing up your data

Australian customers, if you’re using a Telstra IP network service to connect to a SoftLayer platform you can configure routing to use Telstra’s Managed Backup service.


Alternatively, the SoftLayer platform  offers several data backup options, ordered and managed via the SoftLayer Customer Portal. See the SoftLayer website for further information.


Cloud Gateway

Cloud Gateway allows you to view and manage all your cloud connections in one place. Once you have purchased SoftLayer cloud services (from Telstra or another provider), it’s possible to purchase a Cloud Gateway and set up a Cloud Gateway connection to your SoftLayer platform services.


A Cloud Gateway connection allows you to access your SoftLayer platform services from your Telstra IP network.


Learn more about Cloud Gateway