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SoftLayer platform: billing

by Community Manager on ‎04-03-2015 11:00 AM - edited on ‎29-04-2016 02:46 PM by Community Manager

See the SoftLayer website or SoftLayer Customer Portal for details of how usage fees are calculated for individual resources.

Pricing – US and Australian dollars


The SoftLayer platform is sold globally and quoted in a single currency – the US dollar. The SoftLayer website and the SoftLayer Customer Portal display pricing in US dollars, and do not include GST.


If your business is in Australia, your bill from Telstra will show prices in Australian dollars. Telstra does not add any pre-GST charges to your SoftLayer platform purchases. GST will be added on your Telstra bill after the SoftLayer charge is converted into Australian dollars. Payment is required in Australian dollars, directly to Telstra.


If your business is outside Australia, your bill from Telstra will show prices in the specified currency in your service order form. Payment to Telstra is required in the specified currency, directly to Telstra. For billing enquiries, refer to the last page of your Telstra bill.


Telstra’s SoftLayer pricing page


Our SoftLayer pricing page displays US pricing and indicative point-in-time pricing in Australian dollars for pre-configured SoftLayer services and other selected resources.


SoftLayer platform invoices


SoftLayer generates monthly ‘invoices’ to capture usage and configuration details. You should not pay these invoices. The applicable charges are included in your Telstra bill, in Australian dollars or, if you’re outside Australia, the currency specified in your service order form. SoftLayer platform invoice numbers are displayed on your Telstra bill for cross-referencing. These invoices enable you to track the details of your purchases.


SoftLayer platform invoices appear only in the SoftLayer Customer Portal. They are generated as you incur the cost of an individual resource, or on the first day of each calendar month – separate from your Telstra billing cycle.


SoftLayer platform invoices are generated in advance for monthly services and in arrears for hourly services. A pro-rata amount is charged for any monthly service started or cancelled part-way through a calendar month.


Telstra’s daily exchange rate


For Australian customers, all SoftLayer platform services are billed by Telstra in Australian dollars. The Telstra daily exchange rate is within a three basis point variance (1 basis point is equivalent to $0.0001) to the Reserve Bank of Australia daily US dollar exchange rate.

We use the SoftLayer platform invoice date to apply our daily exchange rate for the same day, and to determine whether a purchase qualifies for discounts that may be offered during an advertised period.


When Telstra billing will begin


When you register for the SoftLayer platform through Telstra you’ll be asked for your purchasing details before gaining access to this service. Charges won’t start until you order services in the SoftLayer Customer Portal.


Your Telstra bill


If you have multiple Telstra billing IDs, you can select the ID you want your services charged to when you make your first purchase.


You’ll receive a single bill for all cloud services (e.g. SoftLayer and Telstra) purchased through a billing account. The single bill will have separate sections for each of your different infrastructure services allocated to the same billing account.


Your Telstra bill will display:

  • The SoftLayer platform invoice number for the billing period
  • The total SoftLayer charges in US dollars
  • For Australian customers, the applicable daily exchange rate, together with the amount payable in Australian dollars
  • For customers outside Australia, the amount payable in your specified currency.