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RiverMeadow: what’s a successful migration?

by Community Manager ‎16-07-2015 10:35 AM - edited ‎17-07-2015 09:42 AM

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The criteria:

  • Selected source files are replicated in the destination cloud with the right attributes, settings and configuration
  • Only selected source files are migrated – not internet, network system or temporary files
  • The operating system is properly converted and successfully boots in the target cloud

You have up to 10 business days to let RiverMeadow know if you think a completed migration hasn’t met the successful migration criteria. RiverMeadow will initiate the migration again to help resolve the issue (this will not incur a fee).

You then have up to five business days to let RiverMeadow know if this ‘fix’ migration also hasn’t met the successful migration criteria. If you don’t get in contact after the five days then RiverMeadow will view the ‘fix’ migration as successful and the issue resolved. If you do get in contact within the five days, RiverMeadow will raise a request for technical support on your behalf in order to resolve the issue.