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RiverMeadow: how to order

by Community Manager ‎15-07-2015 10:16 AM - edited ‎16-07-2015 09:44 AM

RiverMeadow: getting started
RiverMeadow: what's a successful migration
RiverMeadow: how to use
RiverMeadow: support

RiverMeadow: billing


What you’ll be buying through Telstra’s Cloud Services Store are ‘entitlements’. These entitle you to migrate a virtual server (workload) using the RiverMeadow portal.


One entitlement is used for each migration and is only ‘spent’ if a migration is successful. Need to migrate more virtual servers? Simply purchase more entitlements.


Here’s how:

Step 1 - Refer to RiverMeadow’s compatibility matrix to make sure this migration tool is right for you. 

The list of operating systems supported by RiverMeadow is updated with each release.


Step 2 - Make sure you have cloud services to migrate to. 

Once you verify that your operating system is supported, you’ll then need to make sure everything is set up properly in both the source and target migration destinations.


Step 3 - Have an online account? Log in to the Cloud Services Store. 

If you’re an existing Telstra Business and Enterprise customer, you can register for Telstra online access.


If you’re new to Telstra, you’ll need to create a username and password, and register a Telstra account for your company.


Step 4 - Work out how many migration entitlements you need.


Have one virtual server to migrate? Then order one RiverMeadow entitlement. Need to migrate five virtual servers? Then order five entitlements.


You can only order 10 entitlements at a time unless you have an active Telstra billing account.


If you find you haven’t ordered enough for all the virtual servers you want to migrate, you can always order more entitlements via the Cloud Services Store.


Step 5 - Complete and submit the order form.


It takes us up to two business days to allocate your RiverMeadow entitlements.


Call us on 1800 620 345 or email cloudservices.sales@team.telstra.com if you haven’t received the confirmation email from RiverMeadow within two days. Telstra’s account set-up support is available Monday to Friday, 9am to 5pm (AEST).


Step 6 – Use your RiverMeadow migration service.

RiverMeadow will send you an email to confirm that your entitlements are ready. Follow the link in the email to register for RiverMeadow portal access


Support and detailed instructions about how to set up and configure the tools and your environments are provided in the RiverMeadow portal.


If needed, how to order more RiverMeadow entitlements

To order more entitlements, log back into the Cloud Services Store and complete the ‘how to order’ steps.

It takes us up to two business days to set up new RiverMeadow entitlements. RiverMeadow will email you when they’re ready.


Refunds and cancellations


Unfortunately, entitlements are non-refundable. So make sure you only purchase what you need.