- Collaboration & Conferencing
- Cloud Services
- Contact Solutions
- Internet of Things
Billing, fees and charges
What you pay for are ‘entitlements’. Billing is on a per-usage basis. There are no plans or fixed-term contracts. You can migrate one workload per entitlement.
If the data does not migrate due to technical reasons, you will not lose the entitlement. If your data has been migrated, but you can’t access it for whatever reason, it’ll still be regarded as a successful migration and you’ll no longer be able to use the entitlement.
Refunds and cancellations
Unfortunately, entitlements are non-refundable. So make sure you only purchase what you need.
When billing begins
You pay for the entitlements upfront. When you select ‘purchase’ during the order process, you provide your purchasing details before gaining access to this service. The ordered entitlements will appear on your next bill.
If you have multiple Telstra billing IDs, you can select the ID you want your services charged to when you make your first purchase.
You’ll receive a single bill for all cloud services (e.g. RiverMeadow and Telstra) purchased through a billing account. The single bill will have separate sections for each of your different infrastructure services.
Entitlements are consolidated into a single line item on your bill.