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Technology update: Advanced notice of ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink, and Frame Relay product cease sale and longer-term exit.
We have decided to cease the sale and to exit ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink and Frame Relay products (together, ‘Products’) for both our wholesale and retail customers due to the supporting technologies and platforms nearing the end of life.
Telstra has decided to exit Products across all geographic regions by 2022. Before this time, the underlying technologies and platforms that support these Products will have ceased being supported by the relevant vendors meaning Telstra will no longer be able to provision and maintain services to satisfactory levels.
Additionally, during this period we expect that the nbn co rollout will reach up to 92% of Australian premises, with Telstra subsequently being required to disconnect the copper network that is currently used to deliver these Products on a region by region basis.
This advance notice is being provided to allow you sufficient time to plan for an appropriate replacement solution for your business, whilst allowing Telstra to comply with its disconnection obligations.
From 31 January 2018, a “stop sell” will be in place for Telstra Retail and Telstra Wholesale customers who do not already acquire these Products (as at that date).
Products will stop being available for sale to all Telstra Retail and Telstra Wholesale customers who acquire these Products from 30 June 2018. Telstra Retail and Telstra Wholesale customers will still be able to make configuration, software and record changes to existing services for each of the Products during the period leading up to final disconnection of those services, subject to any rules to be put in place as part of Telstra’s more detailed disconnection processes.
The Products’ Final Exit Date will be communicated to you
We expect the disconnection of existing services for the Products to follow nbn co’s rollout region disconnection timeframe, starting from June 2019 (when we anticipate these Special Services would otherwise commence being subject to disconnection under an nbn co-White Paper) and continuing until June 2021. These disconnection arrangements will be notified to customers.
The final exit date for ISDN2, ISDN2 Enhanced, ISDN10/20/30 will be 31 May 2022. Final Exit Date and the process for the disconnection of existing product/services will be communicated to you with appropriate notice.
We will follow our usual product exit processes in addition to the Migration Plan obligations
We will communicate further with you about the need to migrate your services to alternative solutions leading up to disconnection and the Final Exit Date, consistent with our standard approach to product exits. Our disconnection processes for these Products will also be consulted on with nbn co. Wholesale customers and the ACCC, in accordance with our obligations under the Migration Plan.
So what’s next?
If you are an existing or prospective customer, your service has not changed. You can continue to receive your service on your current terms and can continue to order new services up until the relevant “stop sell” date that applies to you. We will communicate further information in relation to the various milestones, including the Final Exit Date, in due course.
Telstra has a range of IP, Ethernet and Unified Communications solutions that you can select to replace these legacy products. Your Telstra sales representative is keen to work with you on a migration transition that can deliver you enhanced business capability. Please contact your Telstra sales representative, or if you are a small business customer, call 13 2000.