- Collaboration & Conferencing
- Cloud Services
- Contact Solutions
- Internet of Things
Your service includes access to several online management portals:
Alternatively, you can use the IBM Cloud API for automation and greater control.
Refer to the IBM Cloud platform: how to use knowledge article for more information about these online management portals.
Connecting to your IBM Cloud plaform
You can connect to the IBM Cloud platform through the internet, a private Telstra IP network service (through our Cloud Gateway IBM Cloud offering) or other connection options that may be offered by the IBM Cloud platform.
Cloud Gateway for Australian customers
This service is coming soon for customers outside Australia.
A Cloud Gateway connection to IBM Cloud is available to Telstra customers based in Australia, connecting to a preselected Australian data centre or IBM Cloud platform network points of presence (PoPs). A Telstra IP network service must be pre-established before it can be connected.
Your connection service comes in a range of bandwidth options. The Cloud Gateway connection to IBM Cloud order form will explain these options in more detail.
Things you need to know
There are some important considerations before requesting a Cloud Gateway connection to the IBM Cloud platform.
The IBM Cloud shared services will not be accessible from your Telstra IP network service directly. Shared services are defined as the following:
- OS Update Servers
- DNS Resolvers
- ISCSI Storage
- NAS Storage
- Object Storage
- Message Queue Service
- Transcoding Services
- CDN FTP Proxy Services
- McAfee ePO
- Advanced Monitoring
- Time NTP
Your Cloud Gateway connection is solely for your Telstra IP network service to privately communicate with your IBM Cloud platform infrastructure.The IBM Cloud platform will not allow you to back haul private traffic between their remote sites across the IBM Cloud platform backbone (i.e. from your private connections).
You will not be able to use any of the following IP subnets to access the IBM Cloud platform for your remote prefixes:
- Any IP ranges assigned to your VLAN’s on the IBM Cloud platform
If your IP network service conflicts with any of these IP ranges, request of new IP subnet addressing is required from IBM Cloud.
You may want to use a Vyatta network appliance for security on your Cloud Gateway IBM Cloud service. Please refer to the IBM Cloud portal for more information. Vyatta devices are provisioned and supported by the IBM Cloud platform.
How to request a Cloud Gateway connection to your IBM Cloud platform
1. Start with a Telstra IP network service
If you don't currently have a Telstra IP network service, contact your Telstra representative or call 1300 835 787 to find out more.
Don’t know who your Telstra representative is? Call 1300 835 787. We’re available Monday to Friday, 9AM to 5PM (AEST).
2. Create your SoftLayer platform networks
Using either the IBM Cloud Customer Portal or API, create at least one private network within your IBM Cloud cloud. A private network will be created automatically when your first SoftLayer server is provisioned. You can view your IBM Cloud platform private network configuration in the IBM Cloud Customer Portal in the network section (Network > IP Management > Subnets) and filtering ‘private’.
A Vyatta Network Gateway may be required to connect to your IBM Cloud platform networks. Vyatta devices are provisioned and supported by the IBM Cloud platform.
3.Order a Cloud Gateway service
Log into the Cloud Gateway management console to order a Cloud Gateway service.
Once your Cloud Gateway has been purchased you can add a Cloud Gateway connection to Softlayer.
4. Configure access
After you submit the order form
We’ll establish the Cloud Gateway connection to your IBM Cloud platform, which will take up to 16 business days. Once completed, we’ll email you to let you know it’s ready to use.
To disconnect your Cloud Gateway connection to IBM Cloud service, please contact your Telstra representative or contact us on 1800 620 345.
If you add new IP subnets in your IBM Cloud platform, they will not be reachable from your Telstra IP network service.