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How do I make changes to my Managed Security Services?
To make a change to your Managed Security Services, you need to raise a Policy Change Request through the Telstra Security Services Portal. This method ensures expedient and error free handling of your request as information is entered directly into our ticketing system.
After acknowledging a change request, your security policy change will be assigned to a Telstra Security Operations Centre Analyst for validation and implementation. If there are any problems with the change request, or additional information is needed for implementation, you will be contacted according to the terms of your SLA.
Once the change request has been validated, it will be queued for implementation. All change request implementations will be attempted according to the terms of your SLA.