We're here to help, 24x7

Frequently asked questions for Telstra Wi-Fi SMS

by Community Manager on ‎19-05-2020 11:53 AM
  1. What’s Telstra Wi-Fi SMS?

Telstra Wi-Fi SMS is an extension of our existing Wi-Fi calling solution. The feature enables you to send and receive SMS messages on compatible devices when you’re connected to a supported Wi-Fi network. It’s ideal when you’ve got a Wi-Fi connection, but can’t connect to the mobile network to send or receive SMS messages.

 

  1. How and when do I get Telstra Wi-Fi SMS?

We’re currently rolling out Telstra Wi-Fi SMS technology to all Telstra mobile customers with compatible devices and a supported (consumer) fixed broadband service. The service is now supported on our mobile network. We’ll make Telstra Wi-Fi SMS available to select compatible devices that have been tested with the technology to ensure the best possible experience. As we progress, more devices will support Telstra Wi-Fi SMS.

 

If you are already using Wi-Fi calling on your device, you just need to make sure you are using a compatible device that has the latest software version. There’s no need to change any other settings on your device.

 

  1. Which devices are supported?

Device

Status

Samsung

Samsung Galaxy S20 family went live on 4 May 2020

More eligible devices will be enabled from the week of 4 May 2020. See device list for more information.

Apple

Apple iPhones 6S and later will be enabled from the week of 4 May 2020.

Telstra Branded ZTE phones

Will start enablement from the week of 11 May 2020.

Google

Will not be available in the short term (i.e. in the next few months)

Non flagship devices

Will not be available in the short term (i.e. in the next few months)

 

  1. How do I know if my device is supported?

Samsung devices

Depending on the device type, there are two ways in which you’ll know that this is now supported on your device:

 

  1. You will see a prompt on the screen to turn on a new feature as shown below. Please note, the device will need to be already updated to the latest software to receive the settings update.

device image for wifi SMS setup.png

This is the case for:

  • Galaxy S20, S10 and S9 families
  • Galaxy Note 8 family and above 
  • Galaxy A20, A70, A90 5G, A30 and A51
  1. You will need to perform a software update for the following devices once the firmware has been tested and released:
    • Galaxy S8 family
    • Galaxy A5 2017
    • Galaxy J2 Pro

Apple devices

A mandatory settings update will appear on your device to inform you that Carrier Settings have been updated. Click 'OK' to accept.

The device needs to have the latest iOS version iOS13.4.1

 

  1. Am I able to use Telstra Wi-Fi SMS? 

To be able to use Telstra Wi-Fi SMS, you need to:

  • Have a Telstra approved Wi-Fi SMS compatible device.
  • Have VoLTE enabled on your device. 
  • Have updated to the latest device OS software.
  • Turn on Wi-Fi Calling on your device.
  1. Will I be able to send and receive both SMS and MMS over Wi-Fi?

Currently, only SMS will be supported over Wi-Fi. We are looking at enabling MMS over Wi-Fi in the future.

 

  1. Why might Telstra Wi-Fi SMS be important to me?

Telstra Wi-Fi SMS means we can deliver SMS messages to smartphones when they’re connected to Wi-Fi, but not able to connect to our mobile network. This may make it possible for you to send and receive SMS messages in places where it was previously not possible.

 

  1. Does Telstra Wi-Fi SMS cost extra? 

Data used via your Telstra Home Broadband Wi-Fi connection is unmetered (not charged).  However, data used via non-Telstra Broadband will be charged (or taken off data allowance) based on your current provider’s plan.

 

There are no additional monthly fees associated with your Telstra mobile service for Telstra Wi-Fi SMS. Charges to do with the Fixed Broadband service may vary, depending on your service provider:

 

  1. If you have a Telstra Fixed Broadband service, the data associated with the SMS message is unmetered – meaning it’s not charged.  
  2. If you have a non- Telstra Broadband service, the data associated with the SMS message will be charged (or taken off data allowance) based on your current provider’s plan.
  1. Can I turn off Telstra Wi-Fi SMS?

Yes, you can turn off Telstra Wi-Fi SMS as follows:

  • For Android devices: Navigate to your phone’s calling app > select More > tap Settings > and un-tick the Wi-Fi Calling option.
  • For iPhone: Settings > Phone > Wi-Fi calling > switch radio button to Off.
  1. Can I get Telstra Wi-Fi SMS on Telstra Pre-Paid? 

Yes, it is supported on Telstra Pre-Paid and Boost. However, it is not currently available on Belong.

 

  1. Will Telstra Wi-Fi SMS work on BYO devices purchased from other providers that have been switched to Telstra?

Yes, the devices supported will be as per the detailed list in the table below, provided they are running the latest supported device OS version.

 

  1. If my device supports Wi-Fi Calling will it also support Wi-Fi SMS?

It depends on the type of device you have. Device manufacturers are choosing to enable Wi-Fi SMS for more recent models (e.g. Apple iPhone 6 and later). If you have an older device, you may find that it supports Wi-Fi calling but not Wi-Fi SMS.  See FAQ 3 for devices supporting both features.

 

  1. How do I set up Telstra Wi-Fi Calling?

For Android devices:

  1. Go to your phone’s calling app
  2. Select ‘More’ or the three dots in the top right corner
  3. Select ‘Settings’
  4. Turn on ‘Wi-Fi Calling.

For iPhone:

  1. Go to Settings
  2. Select ‘Phone’
  3. Turn on ‘Wi-Fi Calling'

Supported Devices

 

Make

Model

Name

Compatible

Service enabled

Apple

 

iPhone 7

y

Yes

Apple

 

iPhone 7 Plus

y

Yes

Apple

 

iPhone 8

y

Yes

Apple

 

iPhone 8 Plus

y

Yes

Apple

 

iPhone X

y

Yes

Apple

 

iPhone XR

y

Yes

Apple

 

iPhone XS

y

Yes

Apple

 

iPhone XS Max

y

Yes

Apple

 

iPhone 11

y

Yes

Apple

 

iPhone 11 Pro

y

Yes

Apple

 

iPhone 11 Pro Max

y

Yes

Apple

 

iPhone SE (2nd gen)

y

Yes

SAMSUNG

SM-G960F

SAMSUNG Galaxy S9

y

Coming soon

SAMSUNG

SM-G973F

Samsung GS10

y

Coming soon

SAMSUNG

SM-G950F

SAMSUNG Galaxy S8

y

Coming soon

SAMSUNG

SM-A205YN

Galaxy A20

y

Coming soon

SAMSUNG

SM-J250G

SAMSUNG J2 Pro

y

Coming soon

SAMSUNG

SM-G975F

Samsung GS10+

y

Coming soon

SAMSUNG

SM-G965F

SAMSUNG Galaxy S9 Plus

y

Coming soon

SAMSUNG

SM-G977B

Galaxy S10 5G

y

Coming soon

SAMSUNG

SM-G970F

Samsung GS10e

y

Coming soon

SAMSUNG

SM-G970F

Samsung GS10e

y

Coming soon

SAMSUNG

SM-N960F

SAMSUNG Galaxy Note 9

y

Coming soon

SAMSUNG

SM-N976B

Galaxy Note 10+ 5G

y

Coming soon

SAMSUNG

SM-N950F

SAMSUNG Galaxy Note 8

y

Coming soon

SAMSUNG

SM-G955F

SAMSUNG Galaxy S8+

y

Coming soon

SAMSUNG

SM-A705YN

Galaxy A70

y

Coming soon

SAMSUNG

SM-N975F

Galaxy Note 10+

y

Coming soon

SAMSUNG

SM-G986B

Galaxy S20+ 5G

y

Yes

SAMSUNG

SM-G988B

Galaxy S20 Ultra 5G

y

Yes

SAMSUNG

SM-G980F

Galaxy S20

y

Yes

SAMSUNG

SM-G981B

Galaxy S20 5G

Y

Yes

SAMSUNG

SM-A908B

Galaxy A90 5G

Y

Coming soon

SAMSUNG

SM-A520F

SAMSUNG A5 2017

Y

Coming soon