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Data & IP Multi Technology Mix – Preparing for your transition to the nbn ™ network

by Community Manager on ‎31-05-2016 03:07 PM - edited on ‎11-05-2017 05:07 PM by Community Manager

I’ve received my Telstra order confirmation letter. What do I need to know to prepare for my transition to the nbnnetwork?

 

Once you have received your letter from us confirming your order details, use the information in the table to navigate to the corresponding heading below.

 

If you don’t have a copy of your letter please contact your Telstra Transitioning Project Manager to assist you.

 

Business IP

Fibre to the Premises (FTTP)

Fibre to the Node (FTTN)

Fibre to the Building (FTTB)

Fixed Wireless

Further information - Non Managed Devices

 

Connect IP

Fibre to the Premises (FTTP)

Fibre to the Node (FTTN)

Fibre to the Building (FTTB)

Fixed Wireless

 

Business IP

 

Fibre to the Premises (FTTP)

 

Managed Device

If you need a new device or a new part for your existing device, it will be delivered to your nominated address prior to your first scheduled appointment.

 

Your first appointment will be with nbn co limited to install the connection box. The nbnEquipment Template will help you see how the nbn™ equipment will look at your premises.

 

A Telstra Technician will come and install the new device or new part at the time indicated on your order confirmation letter from us.

 

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network.

 

Non-Managed Device

An appointment will be scheduled to install the nbn™ connection box as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

The nbnEquipment Template will help you see how the nbn™ equipment will look at your premises.

 

Once nbn co limited have completed their task, you can plug in your VDSL (nbn™) configured device and your service will start working on nbn™ network.

 

Your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

 

Fibre to the Node (FTTN)

 

My Managed Device

If you need a new device or a new part for your existing device it will be delivered to your nominated address.

 

A Telstra Technician will come and install the new device or new part at the time indicated on your order confirmation letter from us.

 

Managed Device & Same Copper Pair

Your device will be capable of working on Telstra’s network, and also nbn™ network.

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

Once nbn co limited perform their task, your service will now start working on nbn™ network.

If you experience any issues during the appointment time with nbn co limited please contact your Telstra Transition Project Manager

 

Managed Device & New Copper Pair

nbn co limited  will perform their task at the node during  the scheduled appointment window, connecting  your new copper pair to nbn™ network.

 

If Telstra is supplying a New Device the Telstra Technician will be installing your new device on the nbn™ service at your premises.  You can arrange to move your VPN into your nbn™ service at this appointment or you can arrange this for a separate time. Please speak with your Transition Project Manager to arrange this 2nd appointment.

 

If your existing device just needs a new part you must complete to move of your VPN at this time.

 

Non-Managed Device

Your device and firmware must be nbn™ compliant to work on nbn™ network. To understand nbn™ device requirements please review the device compliance requirements guide.

 

 

Non-Managed Device & Same Copper Pair

 

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time  like this (21/04/16 12:00 - 17:00).

 

It is your responsibility to configure your device to work on FTTN before the nbn™ appointment.

 

Once nbn co limited perform their task, your service will now start working on nbn™ network.

If you experience any issues during the appointment time with nbn co limited please contact your Telstra Transition Project Manager

 

 

Non-Managed Device & Different Copper Pair

 

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

Your Telstra Transition Project Manager will contact you to arrange a time when you can move your VPN into your nbn™ service.

 

It is your responsibility to configure your device to work on FTTN prior to moving your VPN onto your nbn™ service.

 

Fibre to the Building (FTTB)

 

Why is there no nbn ™ appointment time on my order confirmation letter?

Where ever possible Telstra will perform nbn co limited task on their behalf to get your service connected on nbn™ network. 

 

Managed Device & Same Copper Pair

If you need a new device or a new part for your existing device so it’s operational on FTTN, it will be delivered to your nominated address prior to your first scheduled appointment.

 

A Telstra Technician will come and perform nbn™ task on their behalf, then install the new device or new device part at the appointment time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Your service will now start working on nbn™ network.

 

Managed Device & New Copper Pair

If you need a new device or a new part for your existing device so it’s operational on FTTN, it will be delivered to your nominated address prior to your first scheduled appointment.

 

A Telstra Technician will perform the task to connect the new copper pair to nbn™ network and install your new or device or reconfigure your existing device at the time indicated on your confirmation letter.

 

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network, or your Transition project manager will contact you to arrange a time when to cut over your VPN to begin working on nbn™ network.

 

Non-Managed Device & Same Copper Pair

Your device and firmware must be nbn™ compliant to work on nbn™ network. To understand nbn™ device requirements please review the device compliance requirements guide.

 

A Telstra Technician will come and perform nbn™ task on their behalf at the appointment time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

If you have configured your device to work on both ADSL and VDSL (nbn™), your service  should  continue working once Telstra has connected you to nbn™ network

 

If you intend to use a different device on your VDSL (nbn™) service, once the Telstra Technician performs their task at your building, you will experience an outage. 

 

Telstra recommends you connect your configured VDSL device. Your service will now start working on nbn™ network.

 

If you experience any issues with your service once the steps above have been completed, please speak to your Telstra Technician or call your Transition Project Manager.

 

Non-Managed Device & Different Copper Pair

Your device and firmware must be nbn™ compliant to work on nbn™ network. To understand nbn™ device requirements please review the device compliance requirements guide.

 

A Telstra Technician will perform the task to connect the new copper pair to nbn™ network. This will occur at the scheduled appointment time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

Once a Telstra Technician has completed their task, you can plug in your VDSL (nbn™) configured device and your service will start working on nbn™ network.

 

Your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

 

Fixed Wireless

 

Managed Device

 If you need a new device or a new part for your existing device, it will be delivered to your nominated address prior to your first scheduled appointment.

 

Your first appointment will be with nbn co limited to install the Fixed Wireless connection box. The Fixed Wireless Equipment Guide will help you see how the nbn ™ equipment will look at your premises.

 

A Telstra Technician will come and install the new device or new part at the time indicated on your order confirmation letter from us.

 

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network.

 

If you are a Connect IP customer your Transition project manager can arrange a time when to cut over your VPN to begin working on nbn™ network in a separate appointment.

 

Non-Managed Device

An nbn ™ appointment will be scheduled to install the Fixed Wireless connection box as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

The Fixed Wireless Equipment Guide will help you see how the nbn™ equipment will look at your premises.

 

Once nbn co limited network have completed their task, you can plug in your  VDSL (nbn™) configured device and your service will start working on nbn™ network.

 

Your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

 

Further information Non-Managed Device

 

Customers with CISCO devices (not managed by Telstra) can find CISCO’s firmware release notes for VDSL2 here.

 

CISCO recommends this firmware for use on nbn™ for FTTN and FTTB.

 

Connect IP

 

Fibre to the Premises (FTTP)

Your new device will be delivered to your nominated address prior to your first scheduled appointment.

 

Your first appointment will be with nbn co limited  to install the nbn™ connection box. The nbnEquipment Template will help you see how the nbn™ equipment will look at your premises.

 

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us.

 

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network or your Transition project manager can arrange a time when to cut over your VPN to begin working on nbn™ network in a separate appointment

 

 

Fibre to the Node (FTTN)

 

Managed Device

Your new device will be delivered to your nominated address prior to your first scheduled appointment.

 

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

 

Same Copper Pair

Your new device will be capable of working on Telstra’s network, and also nbn™ network.

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time  like this (21/04/16 12:00 - 17:00).

 

Your service will now start working on nbn™ network.

 

If you experience any issues during the nbn™ appointment time please contact your Transition Project Manager.

 

New Copper Pair

The Telstra Technician will be installing your new device on a separate line at your premises. This means your existing device and service will not be impacted unless advised by the Telstra Technician.

 

nbn co limited will then perform the task at the node in the scheduled appointment window, connecting this separate line with the new device to nbn™ network.

 

Your Transition project manager will then contact you to arrange a time when you can cut over your VPN to your nbn™ service.

 

Fibre to the Building (FTTB)

 

Why is there no nbn ™ appointment time on my order confirmation letter?

Where ever possible Telstra will perform nbn™ task on their behalf to get your service connected on nbn™ network. 

 

Same Copper Pair

Your new device will be delivered to your nominated address prior to your first scheduled appointment.

 

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us. Look for a date and time  like this (21/04/16 12:00 - 17:00).

 

During this appointment, Telstra will perform nbn™ task on their behalf.

 

Your service will now start working on nbn™ network.

 

New Copper Pair

Your new device will be delivered to your nominated address prior to your first scheduled appointment

 

A Telstra Technician will come and install the new device the time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Telstra will perform the task to connect the new copper pair to nbn™ network.

 

During this same appointment the Telstra Technician can cut over your VPN to work on nbn™ network, or your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

 

Fixed Wireless

Your new device it will be delivered to your nominated address prior to your first scheduled appointment.

 

Your first appointment will be with nbn co limited to install the Fixed Wireless connection box.

 

The Fixed Wireless Equipment Guide will help you see how the nbn™ equipment will look at your premises.

 

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us.

 

During this same appointment the Telstra Technician can  cut over your VPN to begin working on nbn™ network or your Transition project manager can arrange a time when to cut over your VPN to begin working on nbn™ network in a separate appointment.