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Cloud Management Platform: how to use

by Community Manager on ‎06-07-2016 05:08 PM - edited on ‎02-03-2017 08:08 PM by Community Manager

How to buy
Billing
Support

FAQs

 

Your service includes access to the following online management portals:

 

Telstra Cloud Services Portal - manage your service Cloud Management Platform powered by RightScale® - use your service

 

  • Manage single sign-on users (see adding and removing users below)
  • Request support from Telstra (see ‘raising support tickets’ below)
  • View your billing and usage
  • Modify your Cloud Management Platform subscription
    • Onboard and manage your cloud services
    • Manage permissions
    • Create local users*
      *(Note: We recommend using Telstra's Cloud Services Portal to do this - see 'adding and removing users' below)
    • Request support*
      *(Note: we recommend using our Service Management Portal to do this – see ‘raising support tickets’ below)

 

Adding and removing users 

The purchaser of the service is assigned the administrator role with full permissions in both the Cloud Services Portal and the Cloud Management Platform. 

 

*We recommend that you use Telstra’s Cloud Services Portal to create additional users for your Cloud Management Platform service.  

 

Additional users can be created and existing users removed via the ‘Users’ page in the Cloud Services Portal.

 

Additional users created in the Cloud Services Portal are automatically granted administrator access to the Cloud Services Portal and minimal user (least privilege/observer) access in the Cloud Management Platform, (also see ‘user permissions section below). 

 

While you can also create local users in the Cloud Management Platform, users that are created in the Cloud Services Portal receive the following benefits: 

 

  • Single sign-on access to the Cloud Management Platform
  • User permissions and other configuration defaults are automatically set in the Cloud Management Platform
  • Access to the Cloud Services Portal to: 

         - View usage and billing information for this and any other Telstra cloud services their company has purchased

         - Log support incidents directly with Telstra (see ‘raising support tickets‘ below)

         - Invite other users to the Cloud Services Portal and Cloud Management Platform

 

 

User permissions in the Cloud Management Platform 

Users created in the Cloud Services Portal automatically receive least-privilege access permissions in the Cloud Management Portal. 

 

User access in the Cloud Management Platform may be elevated by an administrator in the Cloud Management Platform. 

 

The purchaser of the service is automatically granted administrator access in the Cloud Management Portal. The purchaser may elevate other users to administrator access, to share or to hand over the operational administrator role.  

 

Learn more about RightScale’s user roles.  

 

Raising a support ticket 

We strongly recommend raising a support ticket via our service management portal instead of via the Cloud Management Platform, though both options are available to you.  

 

Logging tickets via our service management portal may be addressed more quickly. 

 

Technical support is available 24/7. 

 

RightScale documentation 

You can find more details about using Cloud Management Platform on RightScale’s website, including documents and webinars.