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Cloud Gateway: how to manage

by Community Manager on ‎28-06-2016 01:31 PM - edited on ‎18-07-2017 03:19 PM by Community Manager

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How to manage your Cloud Gateway and Cloud Gateway connections


What’s the difference between Cloud Gateway and Cloud Gateway connections?

 

Once you’ve purchased a Cloud Gateway, you can then add connections to it. These are called Cloud Gateway connections.


We’ll step you through this connection process when you log in to the Cloud Gateway management console, where you’ll also receive links to our user and technical guides, plus other support.


Each Cloud Gateway connection gives you access to a nominated cloud platform. You can use Cloud Gateway connections to access cloud services purchased from Telstra and/or purchased from providers other than Telstra.


Cloud Gateway connections use bandwidth from the allocation of bandwidth you originally purchase for your Cloud Gateway. The Cloud Gateway management console displays this bandwidth, as well as the amount you’ve allocated to your Cloud Gateway connection(s).


You’re billed based on the bandwidth you originally allocated to your Cloud Gateway and for some of the changes you make to your Cloud Gateway connection(s). You won’t be charged if you opt to increase your bandwidth on Cloud Gateway or a particular Cloud Gateway connection. You will be charged a fee if you choose to decrease your bandwidth and for any other modifications.


Learn more about modifying bandwidth


For modification fees, you can contact your Telstra representative, view the fees when you select ‘modify’ on Cloud Gateway or one of its connections in the Cloud Gateway management console, or access the pricing guide in the console).


There are three ways you can modify your Cloud Gateway:

  1. Update your Cloud Gateway alias
  2. Change the amount or type of bandwidth allocated to your Cloud Gateway
  3. Amend the length of your Cloud Gateway contract term

And you can add or modify the following on your Cloud Gateway connections:

  Bandwidth upgrade Bandwidth downgrade Interconnect subnet Compute subnet Default route suppression (enable/disable) Microsoft peering and public peering
Amazon Web Services (AWS) Yes – contact us Yes – contact us Yes – contact us Yes – contact us N/A N/A
Microsoft Services (Azure) Yes – first make the upgrade in the Microsoft Azure portal then synchronise it in the Cloud Gateway management console Not supported by Microsoft Yes – contact us N/A Yes Yes – contact us
VMware vCloud® Air™ Yes Yes Yes – contact us Yes N/A N/A
IBM SoftLayer® Yes Yes Yes – contact us N/A N/A N/A
Virtual Storage powered by NetApp® Yes – contact us Yes – contact us N/A N/A N/A N/A
Telstra Cloud Infrastructure – Virtual Server (Dedicated) Gen2 Yes Yes Yes – contact us N/A N/A N/A

 

1. Use your Cloud Services credentials to log in to the Cloud Gateway management console.
2. Select the Cloud Gateway or Cloud Gateway connection you’d like to modify. 
3. Select the information icon.
4. Select the ‘Modify’ button, which appears beneath the summary details. 
5. Make any of the following changes

 Cloud Gateway:

  • Enter a new name for your Cloud Gateway
  • Select a new bandwidth tier – for when you want to modify the amount of bandwidth allocated to your Cloud Gateway. Learn more about modifying bandwidth.
  • Select an additional type of bandwidth – for when you want to use this Cloud Gateway to access cloud services purchased from Telstra plus those from other providers (note: you don’t have to set up both bandwidth tiers)
  • Select a new contract term – for when you want to modify the length of the contract currently assigned to your Cloud Gateway.

Cloud Gateway connections:

  • See table above  
6. Select ‘Continue’ to review your proposed change(s).
7. Once you’ve reviewed your change(s), select ‘Confirm’.
8. We’ll send you an email to confirm we’ve received your modification request.
9. Once we’ve processed your request, we’ll send you a second email to confirm that the modification is complete.
10. To view these changes, log back in to the Cloud Gateway management console.

 

Disconnecting Cloud Gateway
To cancel your Cloud Gateway, contact your Telstra representative or, if you’re in Australia, you can also call us on 1800 620 345. If you cancel before the end of your contract, early termination fees may apply.


Removing a Cloud Gateway connection
Contact us to let us know of your intention to disconnect a cloud service. We’ll email you once the cancellation is complete.