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How to manage your Cloud Gateway and Cloud Gateway connections
Once you’ve purchased a Cloud Gateway, you can then add connections to it. These are called Cloud Gateway connections.
We’ll step you through this connection process when you log in to the Cloud Gateway management console, where you’ll also receive links to our user and technical guides, plus other support.
Each Cloud Gateway connection gives you access to a nominated cloud platform. You can use Cloud Gateway connections to access cloud services purchased from Telstra and/or purchased from providers other than Telstra.
Cloud Gateway connections use bandwidth from the allocation of bandwidth you originally purchase for your Cloud Gateway. The Cloud Gateway management console displays this bandwidth, as well as the amount you’ve allocated to your Cloud Gateway connection(s).
You’re billed based on the bandwidth you originally allocated to your Cloud Gateway and for some of the changes you make to your Cloud Gateway connection(s). You won’t be charged if you opt to increase your bandwidth on Cloud Gateway or a particular Cloud Gateway connection. You will be charged a fee if you choose to decrease your bandwidth and for any other modifications.
For modification fees, you can contact your Telstra representative, view the fees when you select ‘modify’ on Cloud Gateway or one of its connections in the Cloud Gateway management console, or access the pricing guide in the console).
There are three ways you can modify your Cloud Gateway:
- Update your Cloud Gateway alias
- Change the amount or type of bandwidth allocated to your Cloud Gateway
- Amend the length of your Cloud Gateway contract term
And you can add or modify the following on your Cloud Gateway connections:
|Bandwidth upgrade||Bandwidth downgrade||Interconnect subnet||Compute subnet||Default route suppression (enable/disable)||Microsoft peering and public peering|
|Amazon Web Services (AWS)||Yes – contact us||Yes – contact us||Yes – contact us||Yes – contact us||N/A||N/A|
|Microsoft Services (Azure)||Yes – first make the upgrade in the Microsoft Azure portal then synchronise it in the Cloud Gateway management console||Not supported by Microsoft||Yes – contact us||N/A||Yes||Yes – contact us|
|VMware vCloud® Air™||Yes||Yes||Yes – contact us||Yes||N/A||N/A|
|IBM SoftLayer®||Yes||Yes||Yes – contact us||N/A||N/A||N/A|
|Virtual Storage powered by NetApp®||Yes – contact us||Yes – contact us||N/A||N/A||N/A||N/A|
|Telstra Cloud Infrastructure – Virtual Server (Dedicated) Gen2||Yes||Yes||Yes – contact us||N/A||N/A||N/A|
|1. Use your Cloud Services credentials to log in to the Cloud Gateway management console.|
|2. Select the Cloud Gateway or Cloud Gateway connection you’d like to modify.|
|3. Select the information icon.|
|4. Select the ‘Modify’ button, which appears beneath the summary details.|
|5. Make any of the following changes||
Cloud Gateway connections:
|6. Select ‘Continue’ to review your proposed change(s).|
|7. Once you’ve reviewed your change(s), select ‘Confirm’.|
|8. We’ll send you an email to confirm we’ve received your modification request.|
|9. Once we’ve processed your request, we’ll send you a second email to confirm that the modification is complete.|
|10. To view these changes, log back in to the Cloud Gateway management console.|
Disconnecting Cloud Gateway
To cancel your Cloud Gateway, contact your Telstra representative or, if you’re in Australia, you can also call us on 1800 620 345. If you cancel before the end of your contract, early termination fees may apply.
Removing a Cloud Gateway connection
Contact us to let us know of your intention to disconnect a cloud service. We’ll email you once the cancellation is complete.