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Amazon Web Services: support

by Community Manager ‎16-07-2015 12:01 PM - edited ‎01-12-2016 04:07 PM

How to use

Network connections






We only support an Amazon Web Services (AWS) subscription billed under a Telstra account.


If you’re using the AWS Direct Connect support option purchased directly from AWS, you’ll need to contact AWS directly.


Telstra contact details


Sales, account set-up and general enquiries


We're available Monday to Friday
9am to 5pm (AEST).


Email us


In Australia


Call 1800 620 345


We're available Monday to Friday, 9am to 5pm (AEST).


Outside Australia


Contact us


For billing enquiries, see the last page of your Telstra bill.


Faults and technical support


We're available 24/7. Raise a support ticket.



Email us


In Australia 


Call 1800 620 345 Option 1


Outside Australia

Call 800 7965 5888 with the relevant international access code from your country


More information

Refer to the AWS website for more detailed technical information about configuring and using your AWS cloud services, including articles, tutorials, developer tools and sample code.