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You can increase your bandwidth on Cloud Gateway or a particular Cloud Gateway connection at any time at no charge.
You will be charged a modification fee if you choose to decrease your bandwidth and for any other modifications.
On a month-to-month term
- Upgrade or downgrade bandwidth at any time
On a 12, 24 or 36-month contract
- Upgrade at any time
- You won’t be able to downgrade below the bandwidth tier you first allocated to your Cloud Gateway
The changes you can make
|Bandwidth upgrade||Bandwidth downgrade||Interconnect subnet||Compute subnet||Default route suppression (enable/disable)||Microsoft peering and public peering|
|Amazon Web Services (AWS)||Yes – contact us||Yes – contact us||Yes – contact us||Yes – contact us||N/A||N/A|
|Microsoft Services (Azure)||Yes – first make the upgrade in the Microsoft Azure portal then synchronise it in the Cloud Gateway management console||Not supported by Microsoft||Yes – contact us||N/A||Yes||Yes – contact us|
|VMware vCloud® Air™||Yes||Yes||Yes – contact us||Yes||N/A||N/A|
|IBM SoftLayer®||Yes||Yes||Yes – contact us||N/A||N/A||N/A|
|Virtual Storage powered by NetApp®||Yes – contact us||Yes – contact us||N/A||N/A||N/A||N/A|
|Telstra Cloud Infrastructure – Virtual Server (Dedicated) Gen2||Yes||Yes||Yes – contact us||N/A||N/A||N/A|
For modification fees, you can contact your Telstra representative, view the fees when you select ‘modify’ on Cloud Gateway or one of its connections in the Cloud Gateway management console, or by accessing the pricing guide via the console.
Once you’ve submitted your modification request, we’ll send you an email to confirm we’ve received the request and a second one to confirm the change is made. You can view your changes in the Cloud Gateway management console.
Removing a Cloud Gateway connection
Contact us to let us know of your intention to disconnect a cloud service. We’ll email you once the cancellation is complete.