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Virtual Server (Dedicated) Gen2: view and manage

by Community Manager 4 weeks ago

How do I manage my Virtual Server (Dedicated) Gen2 service?

You can manage your service via VMware vCenter and the Cloud Services management console.

The VMware vCenter is a a centralised application that lets you manage virtual machines on each of your blades. Resources such as CPU, RAM and storage can be scaled up and down to meet your needs. The Cloud Services management console allows you to:

• View and submit modification requests against your dedicated resources – blades, clusters and storage

• Create clusters

• Find the IP address on your vCenter server

• Request public IP address and management IP address

• Request a backup of your virtual server data

• Configure, manage and remove your backup set-up

• Submit and manage various network requests

• View your activity log

For more details on managing your service, see the Virtual Server (Dedicated) Gen2 user guide. For information on managing associated network resources see the Virtual Server (Dedicated) Gen2 network and security guide.

 

How do I gain access to VMware vCenter?

Using VMware® vCenter Server, two roles are provided for your virtual servers with similar privileges granted; however there are a few additional privileges in the VM level role:

 

1. Customer Access Role with vCenter level privileges in vSphere, and

2. Customer Access Role VM level privileges in vSphere. You’ll receive credentials for five vCenter users and one VM level when your service is activated.

 

To ensure compliance with our security best practice, access is not given to infrastructure that is managed by us to support your service See the Virtual Server (Dedicated) Gen2 user guide for details.

 

How do I give users access to the Cloud Services management console?

If you already have access to the management console, you can immediately add as many Telstra cloud email login users as you like through the Cloud Services management console’s ‘account’ section.

If you don’t have the Cloud Administrator role assigned to you, you’ll need to have it assigned to you by your company's authorised representative. If you are the Authorised Representative, by default you will already have the Cloud Administrator role assigned to you.

If you have a business or enterprise login

If you have a business login (without a business ID), you can only add users through the Cloud Services management console.

If you have a business login (with a business ID), Your Company Authorised User and Company Administrative User can grant Cloud Administrator access through Telstra Business’ My Account portal.

If you have an enterprise login and you are your company’s Authorised Representative or Administrative User, you can grant access through Enterprise & Government’s Your Telstra Tools portal.

 

How do I assign user access to the Cloud Services management console via Telstra Business’ My Account portal?

Your company's administrator user is responsible for managing access to the Cloud Services management console.

Step 1 – Log into My Account

Select the home' tab. Select 'give someone account access' from the ‘account settings’ section.

Step 2 – New user?

Set up an account Select 'Create New User'. You'll receive an email with the new user's login details.

Step 3 – Select the user

Select 'Update Product Access' from the user's details page.

Step 4 - Assign cloud user permissions

Select either:

• Cloud Authorised Purchaser – authorisation to purchase Cloud Services

• Cloud Administrator – authorisation to access the Cloud Services management console and manage your cloud solution on behalf of your company.

Select the ‘update’ button.

People who have been assigned the Cloud Administrator permission can also grant users direct access to the Cloud Services management console via Account > Manage cloud users.

 

How do I assign user access to the Cloud Services management console via Telstra Enterprise & Government’s Your Telstra Tools portal?

Your company's Telstra authorised representative is responsible for managing user access to the Cloud Services management console.

Step 1 - Log into Your Telstra Tools

Select the 'Your Profile' tab or 'Manage your users'.

Step 2 – New user? Set up an account

Select 'Create New User'.

Step 3 – Select the user

Select 'Change' from the user's details page.

Step 4 - Assign cloud user permissions

From 'Managing services', select either:

• Cloud Authorised Purchaser – authorisation to purchase Cloud Services

• Cloud Administrator – authorisation to access the Cloud Services management console and manage your cloud solution on behalf of your business.

People who have been assigned the Cloud Administrator permission can also grant users direct access to the Cloud Services management console via Account > Profile > Manage cloud users.

 

What can and can’t I do with my new Telstra cloud email login?

The Telstra cloud email login registered during purchase can only be used for logging into the Cloud Services management console.

You can’t view your online bill with this username and password, or access and manage any of your other Telstra services.

To access your other Telstra services and view your bills, customers based in Australia need a Telstra Business or Telstra Enterprise & Government username, password and/or a business ID. Contact your Telstra representative if you require login access to the Telstra Business or Telstra Enterprise & Government portals.

 

What are affinity and anti-affinity rules and how do I apply them?

Once your service is activated, you can opt to control the placement of virtual machines on blades (hosts) within a cluster by using affinity or anti-affinity rules, which you can apply at no extra cost. Learn more about affinity rules at VMware.

There are two types of affinity rules.

VM-Blade (aka VM-Host) affinity rules are used to specify affinity or anti-affinity between one or more virtual machines and blades (hosts).

VM-VM affinity rules are used to specify affinity or anti-affinity between two or more virtual machines. Minimum number of blades required to create a rule.

 

Rule type VM-VM VM-Blade
Affinity rule 2 blades 2 blades
Anti-affinity rule 3 blades N/A

 

 

 

 

Min and max number of VMs and blades in a rule

 

Rule type VM-VM VM-Blade
Affinity rule Min VM = 2
Max VM = N/A
Min VM = 1
Max VM = N/A
Min blade = 1
Max blade = N/A
Anti-affinity rule

Min VM = 2
Max VM = # blades in a cluster minus 1

N/A

 

How to add a rule

 

1. Navigate to the Dedicated resources page in the Cloud Services management console.

2. Scroll down to the Affinity rules section and select which rule you’d like to Add a rule to: VM-VM or VM-Blade.

3. Choose a cluster from the dropdown menu to apply the rule to.

4. If you’ve chosen VM-VM, choose Affinity if you want to keep your VMs together and Anti-affinity if you want them separate. If you choose VM-Blade, only affinity rules apply. See the table above for VM and blade requirements. Once a rule is created, its name and type (VM-VM/VM-blade and affinity/anti-affinity) cannot be modified.

5. Choose a rule name of up to 20 characters. This name will appear in vCenter Server as [Cust ID]-[rule-name].

6. Depending on the rule you’ve chosen, from your list select at least two virtual machines to apply a VM-VM rule to or at least one virtual machine to apply the VM-Blade rule to.

7. Select to Enable or Disable the rule. Note that disabling a rule saves your inputs; it just doesn’t enforce the rule yet.

Add, edit or remove a rule

 

1. Navigate to the Dedicated resources page in the Cloud Services management console.

2. Scroll down to the Affinity rules section, select the type of rule (VM-VM or VM-Blade) you want to apply your changes to. The list of rules under that category will appear.

3. Select which rule you’d like to Edit or Remove. The full rule details will appear for you to review and make changes, if required. Note: rules are enabled and enforced in VMware vCenter Server subject to its distributed resource scheduler, which is configured by Telstra operators to ensure the health of your service. Factors that may prevent rules from being enabled and enforced include hardware failure, and operational, support and/or maintenance activities. If you notice your rules aren’t functioning as intended after 24 hours, you can contact us.