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What is Virtual Server (Dedicated) Gen2?

A Telstra Cloud Infrastructure service offering virtual servers on your choice of dedicated Cisco M4 general purpose or high-performance SAP HANA TDI blades.

Each Virtual Server (Dedicated) Gen2 service allows you to create multiple virtual servers within a virtual data centre and add and configure individual resources. 

 

What is a virtual server?

A virtual server is a software implementation of a server which behaves exactly like a physical server but is not tied to physical hardware.

 

Which Australian data centres provide a Virtual Server (Dedicated) Gen2 service?

Melbourne, Sydney and Perth

 

I’m a customer based in Australia. How do I buy Virtual Server (Dedicated) Gen2 services

Contact your Telstra representative and ask for an application form.  

 

I’m an international customer. Can I buy a service?

This service is currently not offered outside Australia. Contact the customer service team in your region for details on when the service may be available.

 

Is the Virtual Server (Dedicated) Gen2 service connected to the internet?

Your Virtual Server (Dedicated) Gen2 service is provisioned with a Telstra internet connection by default. This includes internet and SMTP mail relay traffic.

 

How do I create a private network connection?

For services in Melbourne and Sydney, you must use our Cloud Gateway service.

Perth data centre users must select either a Telstra IP network connection or SSL VPN.

 

Charges and billing

 

How will I be charged?

Subscriptions are billed per month. Any CPU, RAM, storage usage and network services are charged per hour. Network services may also include one-off setup fees. Any excess internet usage is charged by GB.

Learn more

 

 How will I be billed?

All charges, additional usage and any applicable add-on fees will be charged to your Telstra account.

 

How does billing work if I have multiple accounts?

If you have multiple Telstra billing IDs, you can select the ID you want your services charged to when you make your first purchase.

Read the Account Management User Guide to find out how you can separate your billing.

Learn more

 

View and manage

 

What is the Cloud Services management console?

The Cloud Services management console provides system-wide visibility of virtual server usage and data. It’s used to change virtual server configurations, adjust CPU and memory, enable or disable backup configuration, create snapshots of your system, manage network configuration and view performance reports. You can also submit requests for us to install world-class software on your virtual server(s), order data import and elect affinity/anti-affinity rules if you use our Virtual Server (Dedicated) Gen2 service. 

 

How do I give users access to the Cloud Services management console?

If you already have access to the management console, you can immediately add as many Telstra cloud email login users as you like through the Cloud Services management console’s ‘account’ section.

 

If you don’t have the Cloud Administrator role assigned to you, you’ll need to have it assigned to you by your company's authorised representative. If you are the Authorised Representative, by default you will already have the Cloud Administrator role assigned to you.

 

If you have a business or enterprise login

 

If you have a business login (without a business ID), you can only add users through the Cloud Services management console.

 

If you have a business login (with a business ID), Your Company Authorised User and Company Administrative User can grant Cloud Administrator access through Telstra Business’ My Account portal.

 

If you have an enterprise login and you are your company’s Authorised Representative or Administrative User, you can grant access through Enterprise & Government’s portal.

 

How do I assign user access to the Cloud Services management console via Telstra Business’ My Account portal?

Your company's administrator user is responsible for managing access to the Cloud Services management console.

 

Step 1 – Log into My Account

Select the home' tab.

Select 'give someone account access' from the ‘account settings’ section.

Step 2 – New user? Set up an account

Select 'Create New User'.

You'll receive an email with the new user's login details.

Step 3 – Select the user

Select 'Update Product Access' from the user's details page.

Step 4 - Assign cloud user permissions

Select either:

  • Cloud Authorised Purchaser – authorisation to purchase Cloud Services
  • Cloud Administrator – authorization to access the Cloud Services management console and manage your cloud solution on behalf of your company.

Select the ‘update’ button.

People who have been assigned the Cloud Administrator permission can also grant users direct access to the Cloud Services management console via Account > Manage cloud users.

 

 

How do I assign user access to the Cloud Services management console via Telstra Enterprise & Government’s Your Telstra Tools portal?

Your company's Telstra authorised representative is responsible for managing user access to the Cloud Services management console.

Step 1 - Log into Your Telstra Tools

Select the 'Your Profile' tab or 'Manage your users'.

Step 2 – New user? Set up an account

Select 'Create New User'.

Step 3 – Select the user

Select 'Change' from the user's details page.

Step 4 - Assign cloud user permissions

From 'Managing services', select either:

  • Cloud Authorised Purchaser – authorisation to purchase Cloud Services
  • Cloud Administrator – authorization to access the Cloud Services management console and manage your cloud solution on behalf of your business.

People who have been assigned the Cloud Administrator permission can also grant users direct access to the Cloud Services management console via Account > Profile > Manage cloud users.

 

What can and can’t I do with my new Telstra cloud email login?

The Telstra cloud email login registered during the checkout process or from the homepage can only be used for purchasing Cloud Services online and for logging into the Cloud Services management console.

You can’t view your online bill with this username and password, or access and manage any of your otherTelstra services.

To access your other Telstra services and view your bills, customers based in Australia need a Telstra Business or Telstra Enterprise & Government username, password and/or a business ID. Contact your Telstra representative if you require login access to the Telstra Business or Telstra Enterprise & Government portals.Telstra Global customers can view bills in the C3 portal.

 

 

What are affinity and anti-affinity rules and how do I apply them?

 

Once your service is activated, you can opt to control the placement of virtual machines on blades (hosts) within a cluster by using affinity or anti-affinity rules, which you can apply at no extra cost. Learn more about affinity rules at VMware.

 

There are two types of affinity rules.

  • VM-Blade (aka VM-Host) affinity rules are used to specify affinity or anti-affinity between one or more virtual machines and blades (hosts).
  • VM-VM affinity rules are used to specify affinity or anti-affinity between two or more virtual machines.

Minimum number of blades required to create a rule

Rule type

VM-VM

VM-Blade

Affinity rule

2 blades

2 blades

Anti-affinity rule

3 blades

N/A

 

Min and max number of VMs and blades in a rule

Rule type

VM-VM

VM-Blade

Affinity rule

Min VM = 2
Max VM = N/A

Min VM = 1
Max VM = N/A

Min blade = 1
Max blade = N/A

Anti-affinity rule

Min VM = 2
Max VM = # blades in a cluster minus 1

N/A


How to add a rule

  1. Navigate to the Dedicated resources page in the Cloud Services management console.
  2. Scroll down to the Affinity rules section and select which rule you’d like to Add a rule to: VM-VM or VM-Blade.
  3. Choose a cluster from the dropdown menu to apply the rule to.
  1. If you’ve chosen VM-VM, choose Affinity if you want to keep your VMs together and Anti-affinity if you want them separate. If you choose VM-Blade, only affinity rules apply. See the table above for VM and blade requirements.

    Once a rule is created, its name and type (VM-VM/VM-blade and affinity/anti-affinity) cannot be modified.
  2. Choose a rule name of up to 20 characters. This name will appear in vCenter Server as [Cust ID]-[rule-name].
  3. Depending on the rule you’ve chosen, from your list select at least two virtual machines to apply a VM-VM rule to or at least one virtual machine to apply the VM-Blade rule to.
  4. Select to Enable or Disable the rule. Note that disabling a rule saves your inputs; it just doesn’t enforce the rule yet.

Add, edit or remove a rule

  1. Navigate to the Dedicated resources page in the Cloud Services management console.
  2. Scroll down to the Affinity rules section, select the type of rule (VM-VM or VM-Blade) you want to apply your changes to. The list of rules under that category will appear.
  3. Select which rule you’d like to Edit or The full rule details will appear for you to review and make changes, if required.

Note: rules are enabled and enforced in VMware vCenter Server subject to its distributed resource scheduler, which is configured by Telstra operators to ensure the health of your service.

Factors that may prevent rules from being enabled and enforced include hardware failure, and operational, support and/or maintenance activities. If you notice your rules aren’t functioning as intended after 24 hours, you can contact us.

 

Resources and add-ons

 

How do I request load balancing?

This is requested through the Cloud Services management console. Load balancing distributes network traffic between multiple virtual servers to optimise connections. An inclusive network add-on, load balancing can be added when a public or private network is configured.

 

How does a backup work?

An off-site data backup can be requested at any time using the Cloud Services management console. Backups can be kept for one week, one month, one-quarter, one year or up to seven years.

 

How does a snapshot work?

This is requested through the Cloud Services management console. A snapshot takes a point-in-time disk copy of a server's system and application data which is kept on the primary storage for 24 hours.

 

How do I access my bill?

Your Telstra cloud email login username can’t be used to view your bill.

The only way to access your bill online is to create an additional user account associated with the billing account linked to your cloud accounts. Go to the Telstra Business’ registration page to create the additional user account.

If you are a Telstra customer based in Australia, after registering you’ll be able to use the new user account to log into the Cloud Services management console and view your online bill.If you are a Telstra Global customer, you can view your bill in the C3 portal.

 

What are virtual server add-ons?

Once your virtual server plan is activated, you can request data import and software at any time from the Cloud Services management console. We also offer security and network add-ons, including affinity/anti-affinity rules, which you can use to control the placement of virtual machines on blades within a cluster.