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Telstra Track & Monitor™ FAQs

by Community Manager on ‎29-03-2019 04:39 PM - edited 3 weeks ago by Community Manager

What is Telstra Track and Monitor?

Telstra Track and Monitor is an IoT solution that can give you automated, mapped visibility of the last known approximate location of your moving assets at scale. Leveraging new Telstra innovations, data on your assets’ last known approximate location is collected by IoT devices and sent via cost efficient network technologies to be displayed on a simple, intuitive portal.

 

How can I understand how accurate my last known location is? 

When you view your devices’ last known approximate location via the Track and Monitor web portal, or retrieve via API, you will be able to see the location accuracy.

 

How do I log onto the Telstra Track and Monitor Portal?

The Telstra Track and Monitor portal is secured for your organisation using Your Telstra Tools. When logging on directly to https://trackandmonitor.telstra.com you will be redirected to Your Telstra Tools to logon with your Telstra identity. On successful logon you will be returned to the Telstra Track and Monitor Portal.

 

I am receiving an error that I don’t have access to the Portal or Mobile App. How do I get access?

Each organisation has one or more representatives who are authorised to grant access to Telstra services via Your Telstra Tools. If you are unable to locate the authorised representatives for your organisation through your organisations support channels, Telstra can help. Call 1800 620 345, Monday – Friday 8.30am – 6.00pm AEST. 

 

I have forgotten my Telstra Username or Password. What do I do?

Use the ‘Forgot links’ on Your Telstra Tools, to retrieve and reset your credentials.

 

When I install the Telstra Track and Monitor App on my non Telstra mobile device, will my device operate as part of the Telstra Bluetooth Finding Community?

No, Telstra must protect the Track and Monitor data integrity. One of these protections for the Track and Monitor App is to authenticate that the traffic is being received from a known user.

You can use the App regardless of mobile carrier to view the last known location of your Tracking Units or Tags.

 

I’d like to integrate my assets tracking data into my own system. Where can I get information on the API’s available?

Enterprise API’s are published for use via TelstraDev. Details on each API is available at https://dev-dev.telstra.net/content/track-and-monitor-api#section/Features

 

My Cat-M1 Solar Tracking Unit doesn’t seem to be working. How can I check if an error is present?

You can assess whether your powered on tracking unit is reporting any errors via the power button. To conserve the battery, the LEDs do not illuminate after the initial 30 minutes and will only light up when the button is pressed.

  1. Press and hold the power button for 2-5 seconds. Release when the blue LED illuminates.
  2. If there are any errors, the LED will flash red, green or blue a number of times, followed by a 3s pause. Where multiple errors exist, it will continue to flash the next error.
  3. Look up the error(s) in the table below.

Note you can see the errors again by repeating steps 1 – 3.

 

LED Colour

Flash Count

Error

Action

Green

1

SIM Error

Contact Telstra support on 1800 620 345 selecting the option for Internet of Things support

2

No Network

Check if the Cat-M1 Solar Tracking Unit is in an area with Cat-M1 (LTE-M) coverage.

Coverage can also be checked via the Telstra Internet of Things coverage map on Telstra.com.

https://www.telstra.com.au/business-enterprise/solutions/internet-of-things/iot-coverage

3

Unable to register with network

Contact Telstra support on 1800 620 345 selecting the option for Internet of Things support

5

Service activation error

Contact Telstra support on 1800 620 345 selecting the option for Internet of Things support

6

Service sync failure

Contact Telstra support on 1800 620 345 selecting the option for Internet of Things support

Blue

3

GPS signal too weak

Face the GPS antenna towards the sky. This is the case if the solar panel is faced towards the sky or the solar panel is vertical, with the power button faced down.  Take the Cat-M1 Solar Tracking Unit outside with an unobstructed view of the sky. Retest.

Red

4

Battery too low to transmit

Charge the Cat-M1 Solar Tracking Unit by exposing it to direct sunlight for 1 day.

No LED flash

Battery too low to transmit

Charge the Cat-M1 Solar Tracking Unit by exposing it to direct sunlight for 1 day.

No LED flash

Tracking unit fault

Contact Telstra support on 1800 620 345 selecting the option for Internet of Things support

 

I have a new Bluetooth Tracking Unit or Bluetooth Tracking Tag. I don’t believe it is working. How can I check?

Log onto the Track and Monitor Web Portal or Mobile App. Search for the tracking unit or tag using the serial number on the device or box. If it has never communicated its location, the record will be retrieved as ‘inactive state’ showing no location detail or battery detail has been received.

If your device is showing as inactive:

  1. Turn on the device again.
  2. Ensure the device is in proximity to a Telstra Bluetooth Community member. We recommend this is the Track and Monitor App and the mobile and app are active. Wait 5 minutes.
  3. Search for the tracking unit or tag again on the Track and Monitor Web Portal or Mobile App.
  4. If it shows as inactive, Contact Telstra support on 1800 620 345 selecting the option for Internet of Things support.