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Telstra Cloud Sight FAQs

by Community Manager a month ago - edited 2 weeks ago

Q: What is Telstra Cloud Sight?

A: A simple web based portal to manage your cloud services and associated network connectivity. 

 

Q: What can I do on the Telstra Cloud Sight platform?
A: Depending on the role you’ve been assigned, you’ll be able to perform functions listed below (click on each link to see relevant content in our user guide).

 

Q: How do I sign up for the Telstra Cloud Sight platform?
A: You can use our online registration form found here.

 

Q: I’m an international customer. Can I sign up?
A: This service is not yet available to international customers. For a list of available products and other relevant information, please visit www.telstraglobal.com.

Q: Can anyone sign up to the Telstra Cloud Sight platform?
A: There are no pre-requisites for signing up to the Telstra Cloud Sight platform. To make use of any Telstra Cloud Sight functions, however, you must have a cloud service (e.g. Microsoft Azure account) purchased through Telstra.

 

Q: How do I add a new cloud?
A: You can add new or existing clouds from the 'Cloud services' page (home page). 

Step-by-step instructions for adding clouds

Q: Can I group my clouds on the Telstra Cloud Sight platform?
A: Yes. Clouds are added, by default, to workspaces that allow you to group them.

Q: What's a workspace?
A: Workspaces are discrete spaces that hold one or more clouds or associated services. The composition of a workspace is entirely up to you. You can add as many cloud services to a workspace as you like.

Q: Does every cloud service have to belong to a workspace?
A: Yes. A cloud cannot reside outside a workspace. When you add a new cloud, you can choose a workspace for it. Please note that, at the moment, you cannot move clouds between workspaces so make sure you add it to the correct one.

Q: How do I add a new workspace?

A: You can add workspaces from the 'Cloud services' page (home page). 

Step-by-step instructions for adding workspaces


Q: Can I edit the default workspace?
A: Yes. You can edit the workspace through the Edit button on the workspace's Manage menu. 

Step-by-step instructions for editing workspaces

Q: How do I cancel my Telstra Cloud Sight service?
A: Contact your Telstra representatives. They’ll guide you through the cancellation process.

 

Q: Where can I find details on how my clouds are performing (in terms of costs)?
A: Account level cost details can be found on each account represented on the ‘Clouds’ page (landing page). Further details are on the cloud details page, when you click on a tile representing a cloud and select the 'Costs' tab.

Learn more about cost management

Q: From what point in time are the costs calculated?
A: The costs are calculated on a monthly basis. The values will be reset to zero on the 1st of each month.

Q: What are forecast costs?
A:The forecast cost is a prediction of what your total cost would be at the end of the month.

The forecasts are based on:

  • Publicly available information; and
  • The fee information for the eligible cloud services that you choose to manage through the Telstra Cloud Sight platform and that may be obtained from your cloud bill or from the third party provider.

Accordingly, forecasts:

  • May not be accurate or complete;
  • May be in another currency and require you to convert the forecast to Australian dollars, which will introduce variability due to currency fluctuations;
  • May not take into account all options and discounts;
  • May not take into account the specifics of your agreed pricing with us or third providers (although you may be able to apply mark-ups or mark-downs within the Telstra Cloud Sight platform to adjust the standard pricing); and 
  • May not reflect the actual price at which you may be able to purchase the cloud service (whether from us or another supplier).

Q: What are actual costs?
A: The actual cost is what you’ve spent to-date from the beginning of the month.

The actual costs are based on:

  • Publicly available information; and
  • The fee information for the eligible cloud services that you choose to manage through the Telstra Cloud Sight platform and that may be obtained from your cloud bill or from the third party provider.

Accordingly, actual costs:

  • May not be accurate or complete;
  • May be in another currency and require you to convert the forecast to Australian dollars, which will introduce variability due to currency fluctuations;
  • May not take into account all options and discounts;
  • May not take into account the specifics of your agreed pricing with us or third providers (although you may be able to apply mark-ups or mark-downs within the Telstra Cloud Sight platform to adjust the standard pricing); and 
  • May not reflect the actual price at which you may be able to purchase the cloud service (whether from us or another supplier).

Q: How is a forecast cost calculated?
A: The forecast cost is calculated using the average daily cost to-date, multiplied by the number of days in the month.

 

Q: How do I set a budget?

A: You can set a budget from the Costs tab of your cloud details page.

Step-by-step instructions for adding and editing budget and alerts

 

Q: How do I get budget alerts?

A: You can set your budget alerts when you're adding or editing a budget.

Step-by-step instructions for adding and editing budget and alerts

 

Q: How will I receive budget alerts?

A: You, and any other Cloud Sight users you specify will receive budget alerts via email.

 

Q: What’s power scheduling?
A: Power scheduling allows you to start and stop your clouds automatically to a schedule of your choice, helping you reduce operational costs.

e.g. You can set the power on time to 9am and power off time to 5pm on a daily schedule (you can select the days of the week to which you want to apply this schedule).

Learn more about power scheduling

Q: How do I schedule my resources to power on and off?
A: There are two steps you need to take to schedule your resources.

  1. Add a schedule
  2. Target resources


Q: Can I select the time zone?
A: Yes. You can choose a time zone to synchronise your schedule to the time at your geographic location.

 

Q: In what format do I need to enter the time?
A: You can enter time in 12-hour am-pm format. 

When you edit a schedule, or if you choose a custom recurrence you'll need to use a cron expression.

Q: What's a cron expression?
A: A cron expression is a string of five numbers separated by white space representing, in this instance, the time to start or stop a schedule.

Learn more about cron expressions

Q: Can I get help generating a cron expression?
A: There are many cron generators that could be found with a Google search. Any would work for the purpose of creating a cron expression for your schedule.

Q: What happens if I don’t select a target for a schedule?
A: The schedule will be unused because it’s not applied to any particular resources.

Q: Can I apply a schedule to multiple targets?
A: Yes. You can apply a schedule to a wide range of targets. You can target resources by location, resource groups and tags.

 

Q: Are there any charges for using the Telstra Cloud Sight platform?
A: There are currently no charges for registering or using any of the Telstra Cloud Sight features.

Please note, however, that any of the associated services you may purchase for use with Telstra Cloud Sight, including eligible clouds from Microsoft Azure, are likely to incur fees from that service. Please consult the pricing documents, available as you purchase each associated service, for details. 

 

Q: How do I log in to the Telstra Cloud Sight platform?
A: Use the email address and password you set up when registering for the Telstra Cloud Sight platform. You can also log in with your Microsoft Active Directory account by selecting the Log in with Azure Active Directory button. You’ll be directed to the Microsoft log-in page.

  • How do I invite a user to my Cloud Sight tenancy?

You can invite users via the 'Manage users' page.

Learn how to invite users

Note that users will be unable to perform any activities on Cloud Sight until they are given access to one of the cloud sight management layers.

Learn more about the management layers

 

  • How do I give a user access to a management layer?

You can give a user access to any of the below management layers (click on the links for step-by-step instructions) through their access management pages:

Tenancy access

Workspace access

Cloud access

Learn more about identity and access management

 

  • Can I restrict permissions for a user on any of the cloud sight layers?

You can assign one of three types of roles:

Admin – has the ability to manage cloud services and users at a given layer

Manager – has the ability to manage cloud services (but not users) at a given layer

Reader – has the ability to view cloud services at a given layer

Learn more about identity and access management on Cloud Sight


Q: What roles can I assign to users on the Telstra Cloud Sight platform?
A: There are 10 user roles on Telstra Cloud Sight platform:
1. Tenancy Owner
2. Tenancy Admin
3. Tenancy Manager
4. Tenancy Reader
5. Workspace Admin
6. Workspace Manager
7. Workspace Reader
8. Cloud Service Admin
9. Cloud Service manager
10. Cloud Service Reader

The Tenancy Owner is usually the first user of the Telstra Cloud Sight tenancy. A Tenancy Owner has all rights and permissions within a Cloud Sight Tenancy. This includes adding and modifying clouds and their workspaces, and managing users and their roles at tenancy, cloud and workspace level. Only a Tenancy Owner can cancel a Cloud Sight Tenancy. A Tenancy Owner cannot be removed by other users. 

Tenancy Admins can add and modify clouds and their workspaces, add users to those clouds and their workspaces, and assign roles to users across any Telstra Cloud Sight tenancies to which they’re assigned. 

Tenancy Managers can add and modify clouds and their workspaces across any Telstra Cloud Sight tenancies to which they’re assigned. 

Tenancy Readers can view clouds and their workspaces across any Telstra Cloud Sight tenancies to which they’re assigned. A Tenancy Reader may also be assigned Admin or Manager rights for workspaces (Workspace Admin or Manager) and clouds (Cloud Admin or Manager). 

Workspace Admins can add and modify all clouds, add users to that cloud and assign roles to users across any workspaces to which they’re assigned. 

Workspace Managers can add and modify clouds within any workspaces to which they’re assigned. 

Workspace Readers can view the clouds within any workspaces to which they’re assigned. An Workspace Reader may also be assigned Admin or Manager rights for clouds (Cloud Admin or Manager). 

Cloud Admins can modify the clouds, add users to that cloud and assign roles to users across any clouds to which they’re assigned. 

Cloud Managers can modify any clouds to which they’re assigned. 

Cloud Readers can view any clouds to which they’re assigned. 

Q: Can I access a record of user activity on my workspace’s Telstra Cloud Sight account?
A: Yes. You can find a user activity log on the ‘Manage user access’ page.

What actions are recorded on the user activity log?

On the user activity log you’ll find a record every time a user:
1. Signs in or out of Telstra Cloud Sight
2. Adds or removes a cloud
3. Adds or removes a feature on a cloud
4. Adds or removes a user
5. Modifies a user account
6. Updates system settings
7. Updates profile settings

 

Q: What is compliance
A: The compliance feature allows you to choose a compliance blueprint and apply it to your cloud. Each blueprint is used as a benchmark offering a set of recommendations to help keep your cloud compliant with industry regulations and best practices.


Please note that:

• A blueprint only contains a limited subset of the total number of recommendations within a specific compliance standard relevant to your eligible cloud services account;
• the blueprint does not address broader architectural build (e.g. connectivity) or processes and systems outside of your eligible cloud services account;
• the blueprint does not provide a certificate of compliance for the limited recommendations it supports;
• we do not guarantee end-to-end compliance with the industry standard and we do not and cannot assume your compliance obligations under all or any of the industry standards; and
• you remain responsible for your overall compliance with the applicable industry standards.

Learn more about compliance


Q: What compliance blueprints are offered by Cloud Sight
A: We currently offer one compliance blueprint:

  • Center for Internet Security (CIS) Microsoft Azure Foundation Benchmark 1.1.0.

Learn more about CIS compliance

Q: How do I deploy a compliance blueprint to a cloud?
A: You can deploy a blueprint when adding a new or existing cloud to Cloud Sight.

Q: Can I deploy a blueprint after a cloud is added to Cloud Sight?
A: No. At the moment blueprint deployment can only be done when a cloud is being added to Cloud Sight. Please specify a blueprint when adding a new or existing cloud.


Q: Can I remove a compliance blueprint from my cloud?
A: You cannot change your blueprint selection or rollback deployment once it’s deployed to your account. You may change the configuration of your cloud service through the service provider portal (e.g. Azure portal) at the risk of no longer being compliant with the blueprint.

 

Q: What’s resource tagging?
A: Resource tagging allows you to create tags that can be applied to any resources you target. Some of the uses of resource tagging include grouping, tracking and scheduling your resources via particular tags. Tags are applied as key-value pair.

  • A key is an attribute or category you can assign to a resource.
  • The value is more granular data related to that attribute or category. The value is often not a mandatory field and can, in most instances, be left empty.

e.g.

Key

 Environment

Value

 Production

Learn more about resource tagging 

Q: How do I create tags?
A: There are two steps you need to take to tag your resources.

  1. Create a tag collection
  2. Target resources

 

Q: Can a tag collection contain more than one tag?
A: A collection can contain as many tags as you like. You must have a minimum of one to create a collection.

Q: What happens if I don’t select a target for a tag collection I’ve created?
A: Adding a tag collection will not, in itself, be useful until you apply it to targeted resources. The tags will only be applied when targets are specified.

Q: Can I apply a tag to multiple resources?
A: Yes. Each target can be as wide as an entire region, resource group or type.

You can also add multiple targets to a collection.

 

Q: Can I move targets between tag collections?

A: Yes, you can move a target from one collection to another. Simply edit the target and assign it to another collection.