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Telstra Cloud Infrastructure (all services): view and manage

by Community Manager on ‎16-06-2015 08:22 AM - edited on ‎11-12-2017 08:51 PM by Community Manager

What is the Cloud Services management console?

The Cloud Services management console is used to manage virtual servers and resources and make service requests. Refer to our user guides for instructions on how to use the management console.

 

How do I give users access to the Cloud Services management console?

If you already have access to the management console, you can immediately add as many Telstra cloud email login users as you like through the Cloud Services management console's 'account' section.

 

If you don't have the Cloud Administrator role assigned to you, you'll need to have it assigned to you by your company's authorised representative. If you are the Authorised Representative, by default you will already have the Cloud Administrator role assigned to you.

 

If you have a business or enterprise login

If you have a business login (without a business ID), you can only add users through the Cloud Services management console.

If you have a business login (with a business ID), Your Company Authorised User and Company Administrative User can grant Cloud Administrator access through Telstra Business' My Account portal.

If you have an enterprise login and you are your company's Authorised Representative or Administrative User, you can grant access through Enterprise & Government's Your Telstra Tools portal.

 

How do I assign user access to the Cloud Services management console via Telstra Business' My Account portal?

 

Your company's administrator user is responsible for managing access to the Cloud Services management console.

 

Step 1 - Log into My Account

Select the 'home' tab.

Select ‘give someone account access’ from the ‘account settings’ section. 

Step 2 - New user? Set up an account

Select 'Create New User'.

You'll receive an email with the new user's login details.

 

Step 3 - Select the user

Select 'Update Product Access' from the user's details page.

 

Step 4 - Assign cloud user permissions

Select either:

 

  • Cloud Authorised Purchaser - authorisation to purchase Cloud Services
  • Cloud Administrator - authorisation to access the Cloud Services management console and manage your cloud solution on behalf of your company. People who have been assigned the Cloud Administrator permission can also grant users direct access to the Cloud Services management console via Account > Manage Cloud Users.

    Select the ‘update’ button.

 

How do I assign user access to the Cloud Services management console via Telstra Enterprise & Government's Your Telstra Tools portal?

Your company's Telstra authorised representative is responsible for managing user access to the Cloud Services management console.

 

Step 1 - Log into Your Telstra Tools

Select the 'Your Profile' tab or 'Manage your users'.

 

Step 2 - New user? Set up an account

Select 'Create New User'.

 

Step 3 - Select the user

Select 'Change' from the user's details page.

 

Step 4 - Assign cloud user permissions

From 'Managing services', select either:

 

  • Cloud Authorised Purchaser - authorisation to purchase Cloud Services
  • Cloud Administrator - authorisation to access the Cloud Services management console and manage your cloud solution on behalf of your business

 

People who have been assigned the Cloud Administrator permission can also grant users direct access to the Cloud Services management console via Account > Profile > Manage cloud users.

 

What can and can't I do with my Telstra cloud email login?

The Telstra cloud email login registered during the checkout process or from the homepage can only be used for purchasing Cloud Services online and for logging into the Cloud Services management console.

You can't view your online bill with this username and password, or access and manage any of your other Telstra services.

To access your other Telstra services and view your bills, customers based in Australia need a Telstra Business or Telstra Enterprise & Government username, password and/or a business ID. Contact your Telstra representative if you require login access to the Telstra Business or Telstra Enterprise & Government portals.

Telstra Global customers (non AU) can view bills in the C3 portal

 

Where can I get more information about the Cloud Services management console?

How it works contains information on how to log in to and use the Cloud Services management console.

 

How do I access my bill?

Your Telstra cloud email login username can't be used to view your bill.

 

The only way to access your bill online is to create an additional user account associated with the billing account linked to your cloud accounts. Go to the Telstra Business' registration page to create the additional user account.

 

If you are a Telstra customer based in Australia, after registering you'll be able to use the new user account to log in to the Cloud Services management console and view your online bill.

 

Telstra Global customers (non AU) can view bills in the C3 portal