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I can’t see on Managed Services Online, the Incident or Service Request I am looking for?

by Community Manager on ‎23-07-2014 11:53 AM - edited on ‎05-08-2014 11:22 AM by Community Manager

iPhone, iPad and Widget have a subset of functions and features compared to accessing via the Internet Browser to Managed Services Online.


The device specific views have a restriction of a maximum of 50 Incidents and 50 Service Requests/Orders.


Incidents are sorted by highest priority to lowest and Service Requests by most recent due date. An example could be your company may have 100 incidents and 50 are high priority and 50 medium priority. This means you would only see the high priority tickets. This is different to the default sort order to suit the device.


Attachments part of a ticket, are not viewable on these devices.


To view more Incidents or Service Requests and full MSO functionality visit http://www.telstra.com.au/business-enterprise/