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How to deactivate an out of contract mobile?

by Community Manager ‎20-10-2016 03:47 PM - edited ‎28-11-2016 08:57 AM

1.Go to Your Telstra Tools

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2.Click on Services and Mobile / Mobile Broadband

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3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear.

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If you require access, refer to Your Profile section in Your Telstra Tools

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4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

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5. Select a mobile number from the list on the left

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6. Click on Out of Contract Deactivation

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7. Confirm details and select proceed

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8. A notification will be sent to your nominated email address