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How to Set Up Data Notifications for Group and Individual Services

by bri on ‎06-08-2015 05:21 PM - edited on ‎13-04-2016 10:22 AM by Community Manager

Setting up Data Notifications for Group and Individual Services

 

1. Log in to Your Telstra Tools. If you are not registered, you can create a login here.

 

2. From Your Telstra Tools, navigate to the Service – Mobile & Mobile broadband page

 

ytt-screenshots.jpg

 

3. Scroll down to the section of the screen where you see “Mobile Data Usage Meter” box and click the link to launch the application.

 

ytt-screenshots.jpg

 

 

4. Mobile Data Usage Meter (MDUM) can send group and individual service usage messages to customers by SMS or email. By default, MDUM is configured to send individual service messages to the service number by SMS, but not group usage messages. To send group usage messages by SMS or email, follow the steps below.

 

Examples of individual service and group usage messages by SMS

 

Business MyAccount screen

Individual service usage messages

Business MyAccount screen

Group usage messages

 

Configuring group service usage messages


Note: The default settings have Group Usage Messages switched off.

 

1. Select Data Usage on the left to bring up a list of all shared services.

2. Select the group account you want to configure.

 

Business MyAccount screen

 

3. Select Usage Notice on the left.

Business MyAccount screen

 

4. Here you can nominate the mobile number to receive group data usage messages.

 

Business MyAccount screen

 

You also have the option to send group data messages to an e-mail address or to switch them off.


Note: The standard delay of 6-48 hours still apply to these notifications.

 

Configuring individual service usage messages


Note: The default settings have Individual Service Usage Messages switched on and sent via SMS.

 

1. Select Data Usage on the left to bring up a list of all shared services.

2. Select the group account that contains the service you want to configure.

 

Business MyAccount screen

 

3. Select the mobile from the list that requires modification (see below).

4. After the screen refreshes and displays its individual mobile usage, select Usage Notice on the left.

 

Business MyAccount screen

 

5. You will then see and be able to configure the usage notification options for that single mobile service.

 

Note: The standard delay of 6-48 hours still apply to these notifications.