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Exit of Dial up access (125107) capability for SMS Access Manager

by Community Manager ‎27-05-2019 09:22 AM - edited ‎01-06-2020 11:52 AM

Why is Telstra removing this capability?

The underlying platform is based on obsolete hardware.  It is becoming increasingly difficult for Telstra to maintain this hardware due to a lack of availability of spare parts. Telstra is exiting this platform to give customers time to smoothly transition off the platform and on to alternative services. This is to mitigate against a risk of capability being lost unexpectedly for all customers.


What is this service used for?  

Some of the common uses for Consumers are:

  • Message Notification i.e. B2B Alarm Unit, reminders etc.
  • Web Based Messaging – Online SMS notifications

Some of the common uses for Businesses are:

  • Generic Notifications–Staff Notices
  • Reminders - Customer appointment reminders
  • Job Dispatch
  • Corporate Internet Access
  • Telemetry
  • Desktop Messaging
  • Vehicle Tracking
  • Metering/Utilities
  • Alarms – Tank, Pump & Temperature
  • Security Applications
  • Permission Marketing
  • Operator Based Messaging – Job Booking

In most instances there will be a third party provider offering this service to you for a subscription charge.


What do I need to do?

If you are not currently a customer, the dial-up capability of SMS Access Manager will not be available to you from March 1 2020.


If you are currently using the dial-up capability of SMS Access Manager, the good news is that there are many alternative services available all with superior capabilities. The option you ultimately select should be determined based on your usage and application and what you use the service for.


Importantly you may be required to contact a third party supplier i.e. Alarm provider to exit or upgrade the current service before the exit date of 28th February 2021.  If you are not a business customer you have a third party supplier and you need to contact them.


Your third party provider will be able to determine whether these new solutions will be able to be integrated with your current service / application. They will likely provide a similar capability over a Short Message Peer to Peer (SMPP) framework.


Short Message Peer to Peer (SMPP) over your internet connection (Similar service delivered via a broadband based hardware). If you are interested in this option please go to the following link for more information or contact your third party supplier.


In terms of the new Business alternatives there are four key Telstra choices


Low volume usage (Small Business)


Telstra Desktop Messaging – A cost effective way to promote your business from the comfort of your own desktop. Get quick and effective communication with employees, customers and suppliers. Telstra’s Desktop Messaging software makes it easy to promote your products and services. You can send group MMS or SMS messages at pre-designated times from your own computer. If you are interested in this option please go to the following link for more information.


High volume usage (Larger Businesses and Enterprises)


Telstra Integrated Messaging - Improve your marketing, operations, sales and finance activities with our messaging solutions that help to streamline and enhance how you work. Integrated Messaging, powered by Soprano, is a suite of ready-to-use web-based software applications that allow you to use SMS, MMS and email to improve and automate your day-to-day activities. . If you are interested in this option please go to the following link for more information.


Telstra’s Messaging API is an MMS/SMS web service, through which Telstra's customers and developers can send/receive messages, without pre-requisite knowledge of telephony programming. This enables them to easily integrate their applications to a world class messaging network without friction. For more information click here or to submit a sales enquiry form click here.