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Does Telstra offer a CTI solution?

by Community Manager on ‎25-07-2014 10:55 AM

Telstra has introduced Callex® CTI into its Contact Solutions product suite. Callex CTI currently supports the following functions:

  • Load Balancing
  • Skills Based Routing
  • Network Call Parking
  • Screen Pop
  • Real-Time and Historical Reporting

Callex CTI will shortly provide:

  • Blended e-mail routing
  • Web chat, web call back, web call through, and
  • Network-based outbound dialling capability which can also be blended with inbound calls.