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Can I change the bandwidth I’ve allocated to my Cloud Gateway?

by Community Manager on ‎28-06-2016 03:01 PM - edited on ‎18-07-2017 03:16 PM by Community Manager

Yes, you can modify your bandwidth although fees may apply.

 

Cloud Gateway

 On a month-to-month contract

  • You can upgrade or downgrade your bandwidth at any time

On a 12, 24 or 36-month contract

  • You can upgrade at any time
  • You won’t be able to downgrade below the bandwidth tier you first allocated to your Cloud Gateway

Cloud Gateway connection

You can add or modify bandwidth on your Cloud Gateway connections.


If you opt to increase your bandwidth on Cloud Gateway or a particular Cloud Gateway connection, you won’t be charged. You will be charged a fee if you choose to decrease your bandwidth, or remove it altogether.

 

Modification fees

There is no fee for upgrading your bandwidth.


There is a modification fee for each time you request to downgrade your bandwidth on Cloud Gateway or one of its connections (no matter the length of your contract term).

 

Learn more about modifying bandwidth (for modification fees, you can contact your Telstra representative, view the fees when you select ‘modify’ on Cloud Gateway or one of its connections in the Cloud Gateway management console, or access the pricing guide in the console).

 

Managing bandwidth

You can increase your bandwidth on Cloud Gateway or a particular Cloud Gateway connection at any time at no charge.


You will be charged a modification fee if you choose to decrease your bandwidth and for any other modifications.


On a month-to-month term

  • Upgrade or downgrade bandwidth at any time

On a 12, 24 or 36-month contract

  • Upgrade at any time
  • You won’t be able to downgrade below the bandwidth tier you first allocated to your Cloud Gateway

Make bandwidth changes

 

  Bandwidth upgrade Bandwidth downgrade
Amazon Web Services (AWS) Contact us Contact us
Microsoft Services (Azure) First make the upgrade in the Microsoft Azure portal then synchronise it in the Cloud Gateway management console. Not supported by Microsoft
VMware vCloud® Air™ Cloud Gateway management console  Cloud Gateway management console
IBM SoftLayer® Cloud Gateway management console Cloud Gateway management console
Virtual Storage powered by NetApp® Contact us Contact us
Telstra Cloud Infrastructure – Virtual Server (Dedicated) Gen2 Cloud Gateway management console Cloud Gateway management console