Support

We're here to help, 24x7

FAQs
Knowledge Articles
Videos
Downloads

Knowledge Articles

Subject	Last Updated
Cloud Management Platform: how to use How to manage your Cloud Management Platform service.	02-03-2017
Cloud Management Platform: how to buy Get help with choosing and buying the right Cloud Management Platform plan for you.	11-07-2017
Cloud Management Platform: billing Fees, charges and when you’ll be billed.	02-03-2017
Cloud Management Platform: support How to contact us for sales, account set-up and general billing enquiries, plus faults and technical support.	25-07-2017

FAQs

Subject	Last Updated
Which areas of the Cloud Management Platform attract Manage and Automate fees? You incur Manage or Automate fees whenever RightLink (RightScale's server agent) is installed on a virtual machine in any public or private cloud via the Cloud Management Platform.	25-07-2017
How do I set up user permissions? The authorised purchaser of the service is assigned the administrator role with full permissions in both the Cloud Services Portal and the Cloud Management Platform.	02-03-2017
How do I cancel my Cloud Management Platform subscription? If you’re an Australian customer, cancellation requests can be made via the Cloud Services Portal. If your business is outside Australia, contact us.	06-03-2017
How do I change my Cloud Management Platform term and/or inclusions? You can submit your request via the Cloud Services Portal or contact us if you need help working out the best options for your business.	02-03-2017
What Cloud Management Platform management tools are available? Use Telstra’s Cloud Services Portal to manage your service and the Cloud Management Platform (powered by RightScale) to use your service.	02-03-2017
I’ve registered as a Telstra Cloud Management Platform customer. When will I start being charged? On a 12 or 36-month term, charges begin once your service is active. With pay as you go, charges begin once you exceed your monthly inclusions.	25-07-2017
Who sets up and manages Cloud Management Platform? You do, and we’re here to help with our offer of free set-up and training, which is included with your purchase.	13-06-2017
Can I access the Cloud Management Platform from any country? Yes, as you long have internet access, you can log in to Cloud Management Platform using single sign-on via the Cloud Services Portal or log in directly via RightScale.	02-03-2017
Which cloud services does Cloud Management Platform support? You can choose any combination of cloud services supported by RightScale to suit your needs, plus you can integrate your Telstra Cloud Infrastructure Virtual Server (Dedicated) Gen2 service with Cloud Management Platform.	25-07-2017
Do I have to pay for the cloud service(s) that I use on Cloud Management Platform? Yes, you pay separately for the use of the Cloud Management Platform and any cloud services you bring to it.	02-03-2017

Videos

Downloads

There are no download articles available.