Support

We're here to help, 24x7

FAQs
Knowledge Articles
Videos
Downloads

Knowledge Articles

Subject	Last Updated
Cloud Gateway: Access Control List An Access Control List (ACL) is an optional add-on feature in Cloud Gateway, which allows you to create a list of routing rules that you can use to permit or deny traffic between your Telstra IP network service and Cloud Gateway connection(s). Find out how to purchase and manage an ACL subscription(s) with your Cloud Gateway.	25-05-2017
Cloud Gateway: add and remove connections How to add and remove a connection to Cloud Gateway.	25-05-2017
Cloud Gateway: billing Fees, charges and when you’ll be billed.	25-05-2017
Cloud Gateway: how to manage How to manage the alias, bandwidth and contract term for your Cloud Gateway, plus how to modify bandwidth, default routes, compute subnets and peering on existing Cloud Gateway connections.	a week ago
Cloud Gateway: how to use How to access and start using Cloud Gateway.	25-05-2017
Cloud Gateway: how to buy You can purchase Cloud Gateway directly or, if you’re an Australian customer, we’ve made it convenient to purchase Cloud Gateway while signing up for Amazon Web Services (AWS) or Microsoft® Azure cloud services from Telstra.	25-05-2017
Cloud Gateway: support Access information and support for your Cloud Gateway subscription from Telstra.	25-05-2017

FAQs

Subject	Last Updated
What is an Access Control List and how can I purchase and manage a subscription to this with Cloud Gateway?	25-05-2017
What can I modify on a Cloud Gateway connection? You can modify bandwidth plus other aspects of your Cloud Gateway connection, depending on the cloud service.	a week ago
Can I suspend my Cloud Gateway subscription? No, you can only cancel your subscription.	13-04-2017
How do I disconnect my Cloud Gateway? Contact your Telstra representative or contact us.	13-04-2017
How do I add a Cloud Gateway connection? In the Cloud Gateway management console, select the cloud service you want to add a connection to, then select ‘+ Connect’ or, if you already have a connection on that service, select ‘+ New connection’.	13-04-2017
How do I purchase Cloud Gateway? You can purchase Cloud Gateway directly or, if you’re an Australian customer, while signing up for Amazon Web Services (AWS) or Microsoft^® Azure cloud services from Telstra.	13-04-2017
I don’t have a Telstra IP network service. Can I set up Cloud Gateway using an Ethernet or optical connection? Cloud Gateway is currently only available for customers with a Telstra IP network service.	13-04-2017
When will I start being charged? You’ll only start being charged when you purchase your first Cloud Gateway.	13-04-2017
Can I change the bandwidth I’ve allocated to my Cloud Gateway? Yes, you can modify your bandwidth on both Cloud Gateway and its connections.	a week ago
What is the difference between Cloud Gateway and Cloud Gateway connections? Cloud Gateway is a simple way to access your cloud services. It allows you to connect to multiple cloud platforms and manage your cloud connections in one place. Once you’ve purchased a Cloud Gateway, you can then add connections to it.	13-04-2017

Videos

Subject	Last Updated
Getting started with Cloud Gateway	27-01-2017

Downloads

There are no download articles available.