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What is an Access Control List and how can I purchase and manage a subscription to this with Cloud Gateway?

manakulkarni — Thu, 25 May 2017 10:52:29 GMT

An Access Control List (ACL) is an optional add-on feature in Cloud Gateway, which allows you to create a list of routing rules that you can use to permit or deny traffic between your Telstra IP network service and Cloud Gateway connection(s).

It gives you more control of your service, fine-tuning performance, and network accessibility.

Learn More

Cloud Gateway: Access Control List

manakulkarni — Thu, 25 May 2017 10:51:28 GMT

What can I modify on a Cloud Gateway connection?

Dhara_Shah — Tue, 18 Jul 2017 05:14:08 GMT

You can modify bandwidth plus other aspects of your Cloud Gateway connection, depending on the cloud service.

Cloud Gateway: add and remove connections

Dhara_Shah — Thu, 25 May 2017 11:19:36 GMT

How to add and remove a connection to Cloud Gateway.

Getting started with Cloud Gateway

manakulkarni — Fri, 27 Jan 2017 08:57:48 GMT

LANES FAQs

jaggi-abhi — Fri, 25 Nov 2016 06:19:16 GMT

Can a normal LTE sim be changed to LANES?

No, a LANES sim is required.

Can I share my existing shared data plan with the LANES sims?

No, LANES sims will only be available with Telstra LANES plans

What is the minimum term?

There is a minimum 24 month contract

T-Biz® Voice Call Conductor - User Guides

ch — Fri, 14 Oct 2016 00:45:03 GMT

Need help setting up and customising your call settings on T-Biz Voice? Download this guide for step-by-step instructions for PC and MAC or for your tablet.

How to Improve Security on your Servers

yannick — Wed, 29 Jun 2016 06:02:52 GMT

With the proliferation of computer viruses, Trojan horses, worms, E-mail spam and Denial of Service (DoS) attacks comes an increased risk of computer security vulnerability. While we strongly suggest you speak to a security expert, the following is a list of recommendations that can be taken to help reduce your exposure to potential attacks:

Can I suspend my Cloud Gateway subscription?

neily16 — Thu, 13 Apr 2017 04:25:25 GMT

No, you can only cancel your subscription.

How do I disconnect my Cloud Gateway?

neily16 — Thu, 13 Apr 2017 04:25:42 GMT

Contact your Telstra representative or contact us.

How do I add a Cloud Gateway connection?

neily16 — Thu, 13 Apr 2017 04:25:59 GMT

In the Cloud Gateway management console, select the cloud service you want to add a connection to, then select ‘+ Connect’ or, if you already have a connection on that service, select ‘+ New connection’.

How do I purchase Cloud Gateway?

neily16 — Thu, 13 Apr 2017 04:27:10 GMT

You can purchase Cloud Gateway directly or, if you’re an Australian customer, while signing up for Amazon Web Services (AWS) or Microsoft^® Azure cloud services from Telstra.

I don’t have a Telstra IP network service. Can I set up Cloud Gateway using an Ethernet or optical connection?

neily16 — Thu, 13 Apr 2017 04:27:31 GMT

Cloud Gateway is currently only available for customers with a Telstra IP network service.

When will I start being charged?

neily16 — Thu, 13 Apr 2017 04:27:50 GMT

You’ll only start being charged when you purchase your first Cloud Gateway.

Can I change the bandwidth I’ve allocated to my Cloud Gateway?

neily16 — Tue, 18 Jul 2017 05:16:44 GMT

Yes, you can modify your bandwidth on both Cloud Gateway and its connections.

What is the difference between Cloud Gateway and Cloud Gateway connections?

neily16 — Thu, 13 Apr 2017 04:30:37 GMT

Cloud Gateway is a simple way to access your cloud services. It allows you to connect to multiple cloud platforms and manage your cloud connections in one place. Once you’ve purchased a Cloud Gateway, you can then add connections to it.

How do I access Cloud Gateway?

neily16 — Thu, 13 Apr 2017 04:30:14 GMT

To purchase Cloud Gateway, visit our Cloud Services Store.If you already have Cloud Gateway, you can access it directly via the management console.

What is the maximum number of Cloud Gateway connections I can have?

neily16 — Thu, 13 Apr 2017 04:31:02 GMT

This depends on the amount of bandwidth you choose to allocate to your Cloud Gateway (contact your Telstra representative for more details).

Which cloud platforms are compatible with Cloud Gateway?

neily16 — Thu, 13 Apr 2017 04:31:26 GMT

Find out at our website or contact your Telstra representative for more details.

Do I need to register for Cloud Gateway if I already have Telstra Cloud Services credentials?

neily16 — Thu, 13 Apr 2017 04:31:51 GMT

Yes, you need to register for Cloud Gateway, even if you’re already a Telstra Cloud Services customer.

What is Cloud Gateway?

neily16 — Thu, 13 Apr 2017 04:32:12 GMT

Cloud Gateway is a simple way to access your cloud services. It allows you to connect to multiple cloud platforms and manage your cloud connections in one place.

How do I allocate bandwidth to my Cloud Gateway?

neily16 — Thu, 13 Apr 2017 04:32:38 GMT

When you order a Cloud Gateway, you’ll need to select the amount of bandwidth you want to purchase. There are two types of bandwidth available through Cloud Gateway.

Cloud Gateway: billing

neily16 — Thu, 25 May 2017 11:25:18 GMT

Fees, charges and when you’ll be billed.

Cloud Gateway: how to manage

neily16 — Tue, 18 Jul 2017 05:19:33 GMT

How to manage the alias, bandwidth and contract term for your Cloud Gateway, plus how to modify bandwidth, default routes, compute subnets and peering on existing Cloud Gateway connections.

Cloud Gateway: how to use

neily16 — Thu, 25 May 2017 11:18:27 GMT

How to access and start using Cloud Gateway.

Cloud Gateway: how to buy

neily16 — Thu, 25 May 2017 11:04:10 GMT

You can purchase Cloud Gateway directly or, if you’re an Australian customer, we’ve made it convenient to purchase Cloud Gateway while signing up for Amazon Web Services (AWS) or Microsoft® Azure cloud services from Telstra.

Cloud Gateway: support

neily16 — Thu, 25 May 2017 11:26:06 GMT

Access information and support for your Cloud Gateway subscription from Telstra.

Data & IP Multi Technology Mix – Preparing for your transition to the nbn ™ network

camchisholm — Wed, 19 Dec 2018 05:00:05 GMT

I’ve received my Telstra order confirmation letter. What do I need to know to prepare for my transition to the nbn™ network?

Once you have received your letter from us confirming your order details, use the information in the table to navigate to the corresponding heading below.

If you don’t have a copy of your letter please contact your Telstra Transitioning Project Manager to assist you.

Business IP

Fibre to the Premises (FTTP)

Fibre to the Node (FTTN)

Fibre to the Building (FTTB)

Fixed Wireless

Further information - Non Managed Devices

Connect IP

Fibre to the Premises (FTTP)

Fibre to the Node (FTTN)

Fibre to the Building (FTTB)

Fixed Wireless

Business IP

Fibre to the Premises (FTTP)

Managed Device

If you need a new device or a new part for your existing device, it will be delivered to your nominated address prior to your first scheduled appointment.

Your first appointment will be with nbn co limited to install the connection box. The nbn™Equipment Template will help you see how the nbn™ equipment will look at your premises.

A Telstra Technician will come and install the new device or new part at the time indicated on your order confirmation letter from us.

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network.

Non-Managed Device

An appointment will be scheduled to install the nbn™ connection box as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

The nbn™Equipment Template will help you see how the nbn™ equipment will look at your premises.

Once nbn co limited have completed their task, you can plug in your VDSL (nbn™) configured device and your service will start working on nbn™ network.

Your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

Fibre to the Node (FTTN)

My Managed Device

If you need a new device or a new part for your existing device it will be delivered to your nominated address.

A Telstra Technician will come and install the new device or new part at the time indicated on your order confirmation letter from us.

Managed Device & Same Copper Pair

Your device will be capable of working on Telstra’s network, and also nbn™ network.

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Once nbn co limited perform their task, your service will now start working on nbn™ network.

If you experience any issues during the appointment time with nbn co limited please contact your Telstra Transition Project Manager

Managed Device & New Copper Pair

nbn co limited will perform their task at the node during the scheduled appointment window, connecting your new copper pair to nbn™ network.

If Telstra is supplying a New Device the Telstra Technician will be installing your new device on the nbn™ service at your premises. You can arrange to move your VPN into your nbn™ service at this appointment or you can arrange this for a separate time. Please speak with your Transition Project Manager to arrange this 2nd appointment.

If your existing device just needs a new part you must complete to move of your VPN at this time.

Non-Managed Device

Your device and firmware must be nbn™ compliant to work on nbn™ network. To understand nbn™ device requirements please review the device compliance requirements guide.

Non-Managed Device & Same Copper Pair

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

It is your responsibility to configure your device to work on FTTN before the nbn™ appointment.

Once nbn co limited perform their task, your service will now start working on nbn™ network.

If you experience any issues during the appointment time with nbn co limited please contact your Telstra Transition Project Manager

Non-Managed Device & Different Copper Pair

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Your Telstra Transition Project Manager will contact you to arrange a time when you can move your VPN into your nbn™ service.

It is your responsibility to configure your device to work on FTTN prior to moving your VPN onto your nbn™ service.

Fibre to the Building (FTTB)

Why is there no nbn ™ appointment time on my order confirmation letter?

Where ever possible Telstra will perform nbn co limited task on their behalf to get your service connected on nbn™ network.

Managed Device & Same Copper Pair

If you need a new device or a new part for your existing device so it’s operational on FTTN, it will be delivered to your nominated address prior to your first scheduled appointment.

A Telstra Technician will come and perform nbn™ task on their behalf, then install the new device or new device part at the appointment time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Your service will now start working on nbn™ network.

Managed Device & New Copper Pair

If you need a new device or a new part for your existing device so it’s operational on FTTN, it will be delivered to your nominated address prior to your first scheduled appointment.

A Telstra Technician will perform the task to connect the new copper pair to nbn™ network and install your new or device or reconfigure your existing device at the time indicated on your confirmation letter.

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network, or your Transition project manager will contact you to arrange a time when to cut over your VPN to begin working on nbn™ network.

Non-Managed Device & Same Copper Pair

Your device and firmware must be nbn™ compliant to work on nbn™ network. To understand nbn™ device requirements please review the device compliance requirements guide.

A Telstra Technician will come and perform nbn™ task on their behalf at the appointment time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

If you have configured your device to work on both ADSL and VDSL (nbn™), your service should continue working once Telstra has connected you to nbn™ network

If you intend to use a different device on your VDSL (nbn™) service, once the Telstra Technician performs their task at your building, you will experience an outage.

Telstra recommends you connect your configured VDSL device. Your service will now start working on nbn™ network.

If you experience any issues with your service once the steps above have been completed, please speak to your Telstra Technician or call your Transition Project Manager.

Non-Managed Device & Different Copper Pair

Your device and firmware must be nbn™ compliant to work on nbn™ network. To understand nbn™ device requirements please review the device compliance requirements guide.

A Telstra Technician will perform the task to connect the new copper pair to nbn™ network. This will occur at the scheduled appointment time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Once a Telstra Technician has completed their task, you can plug in your VDSL (nbn™) configured device and your service will start working on nbn™ network.

Your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

Fixed Wireless

Managed Device

If you need a new device or a new part for your existing device, it will be delivered to your nominated address prior to your first scheduled appointment.

Your first appointment will be with nbn co limited to install the Fixed Wireless connection box. The Fixed Wireless Equipment Guide will help you see how the nbn ™ equipment will look at your premises.

A Telstra Technician will come and install the new device or new part at the time indicated on your order confirmation letter from us.

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network.

If you are a Connect IP customer your Transition project manager can arrange a time when to cut over your VPN to begin working on nbn™ network in a separate appointment.

Non-Managed Device

An nbn ™ appointment will be scheduled to install the Fixed Wireless connection box as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

The Fixed Wireless Equipment Guide will help you see how the nbn™ equipment will look at your premises.

Once nbn co limited network have completed their task, you can plug in your VDSL (nbn™) configured device and your service will start working on nbn™ network.

Your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

Further information Non-Managed Device

Customers with CISCO devices (not managed by Telstra) can find CISCO’s firmware release notes for VDSL2 here.

CISCO recommends this firmware for use on nbn™ for FTTN and FTTB.

Business IP Ethernet Over NBN solution with non-managed device: Telstra will provide an Ethernet (RJ45) termination via a Telstra NTU (C867VAE-K9), and you will need to connect the WAN port (Gigabit Ethernet or Fast Ethernet) on your device which is configured with auto speed/duplex, to the GE1 port on the Telstra NTU which is configured in the same way with auto speed/duplex.

Connect IP

Fibre to the Premises (FTTP)

Your new device will be delivered to your nominated address prior to your first scheduled appointment.

Your first appointment will be with nbn co limited to install the nbn™ connection box. The nbn™Equipment Template will help you see how the nbn™ equipment will look at your premises.

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us.

During this same appointment the Telstra Technician can cut over your VPN to begin working on nbn™ network or your Transition project manager can arrange a time when to cut over your VPN to begin working on nbn™ network in a separate appointment

Fibre to the Node (FTTN)

Managed Device

Your new device will be delivered to your nominated address prior to your first scheduled appointment.

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Same Copper Pair

Your new device will be capable of working on Telstra’s network, and also nbn™ network.

nbn co limited will perform their task at the node during the 4-6 hour window as indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Your service will now start working on nbn™ network.

If you experience any issues during the nbn™ appointment time please contact your Transition Project Manager.

New Copper Pair

The Telstra Technician will be installing your new device on a separate line at your premises. This means your existing device and service will not be impacted unless advised by the Telstra Technician.

nbn co limited will then perform the task at the node in the scheduled appointment window, connecting this separate line with the new device to nbn™ network.

Your Transition project manager will then contact you to arrange a time when you can cut over your VPN to your nbn™ service.

Fibre to the Building (FTTB)

Why is there no nbn ™ appointment time on my order confirmation letter?

Where ever possible Telstra will perform nbn™ task on their behalf to get your service connected on nbn™ network.

Same Copper Pair

Your new device will be delivered to your nominated address prior to your first scheduled appointment.

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

During this appointment, Telstra will perform nbn™ task on their behalf.

Your service will now start working on nbn™ network.

New Copper Pair

Your new device will be delivered to your nominated address prior to your first scheduled appointment

A Telstra Technician will come and install the new device the time indicated on your order confirmation letter from us. Look for a date and time like this (21/04/16 12:00 - 17:00).

Telstra will perform the task to connect the new copper pair to nbn™ network.

During this same appointment the Telstra Technician can cut over your VPN to work on nbn™ network, or your Transition project manager will contact you to arrange a time when you can cut over your VPN into your nbn™ service.

Fixed Wireless

Your new device it will be delivered to your nominated address prior to your first scheduled appointment.

Your first appointment will be with nbn co limited to install the Fixed Wireless connection box.

The Fixed Wireless Equipment Guide will help you see how the nbn™ equipment will look at your premises.

A Telstra Technician will come and install the new device at the time indicated on your order confirmation letter from us.

Dynamic Network: support

camchisholm — Fri, 08 Apr 2016 00:48:15 GMT

Access Telstra and Dynamic Network information and support

What is the Dynamic Network Portal?

camchisholm — Wed, 06 Apr 2016 05:46:10 GMT

Dynamic Network Portal is used to purchase and manage selected Telstra network services

Where can I learn more about the Dynamic Network Portal before I register?

camchisholm — Wed, 06 Apr 2016 05:42:45 GMT

See our website or speak to your Telstra representative

I’m a new user. How do I register for the Dynamic Network Portal?

camchisholm — Wed, 06 Apr 2016 05:41:01 GMT

Does the Dynamic Network Portal replace Telstra’s Cloud Services Portal?

camchisholm — Wed, 06 Apr 2016 05:39:04 GMT

No, both these portals can be used together for different functions

I already have access to the Dynamic Network Portal. How do I order a new network service?

camchisholm — Wed, 06 Apr 2016 05:37:50 GMT

If you already have access you can order new services directly from the Dynamic Network Portal

I’ve registered for Dynamic Network Portal access. Are there any charges?

camchisholm — Wed, 06 Apr 2016 05:32:38 GMT

Charging won’t start to accrue until you purchase a service within the Dynamic Network Portal

How do I access the Dynamic Network Portal?

camchisholm — Wed, 06 Apr 2016 05:30:59 GMT

Securely access the Dynamic Network online portal to manage your service

Dynamic Network: How to Register

jaggi-abhi — Mon, 04 Apr 2016 03:48:22 GMT

How to register for Telstra’s Dynamic Network

Telstra Internet Direct (TID)

camchisholm — Fri, 05 Sep 2014 03:13:51 GMT

To help you make the most of your Telstra Internet Direct service, you’ll find information here on how to manage your routing using Border Gateway Protocol, manage DNS configurations, and other related technical issues.

Network News Reader Protocol (NNRP)

Telstra Internet Direct offers news services: Network News Reader Protocol (NNRP) access to reader.news.telstra.net.

All Internet Direct customers are automatically given access to the NNRP server, reader.news.telstra.net. Access is granted to any IP address issued to customers by Telstra Internet Direct and to any network which customers have asked us to route to them.

Border Gateway Protocol (BGP)

Border Gateway Protocol (BGP) is a dynamic routing protocol that allows Autonomous Systems (differentiated by an AS number) to control how their networks are advertised to the rest of the internet. An autonomous system is a set of routers sharing a routing policy and generally running under a single technical administration. To the rest of the world, an AS is viewed as a single entity.

Customers connecting to Telstra Internet Direct who are multihomed (ie. customers who have multiple upstream service providers or multiple services to Telstra Internet Direct) and who have a minimum bandwidth for each service of 64kbps, may choose to implement BGP (version 4) on their routers in order to peer with Telstra. If a customer has multiple upstream service providers, they will need to use a non-private AS number in the peering configuration. If the customer is connected to the Internet only via Telstra Internet Direct, a private AS number can be assigned. If a customer needs a public AS number, they can apply online at www.apnic.net. Any costs involved in obtaining an AS number from APNIC (Asia Pacific Network Information Centre) are available from the APNIC web site.

Please note: BGP is not available on Modem or ADSL services connected to Telstra Internet Direct.

When requesting a BGP peering session with Telstra Internet Direct, a number of options are available depending on the amount of network information required. The options are:

No routing information - this is advisable for small end routers with low memory
Default only - a single announcement of the network 0.0.0.0/0 to the customer
Domestic routes - routes originating mostly in Australia
Full routing - in excess of 200,000 individual routes and requires a router with 128Mb or more of memory (not advisable for services of less than 256k bandwidth).

The last option requires 2 BGP peering sessions to be configured since access routers do not carry the full BGP table.

You can send your BGP Routing activation request to bgp@telstra.net

Note: bgp@telstra.net does not provide support for general queries or changes.

Please provide the following information in your e-mail:

Company Name
Billing number
Basic Carriage Service FNN number or Service FNN number or the ops handle for the service
Autonomous System number (AS number)
Your BPG Peering address (specify the number of hops if it is not directly connected)
A list of the networks you wish to advertise to Telstra in CIDR format (ie. x.x.x.x/x)
The announcements you wish to see from Telstra (See above).

Note: The Telstra Internet Direct AS number is 1221.

Domain Name Resolution (Resolvers)

Telstra Internet Direct provides two resolvers or forwarding DNS servers, which are recursive, caching only nameservers. The purpose of this service is to improve the time it takes to perform a DNS lookup by caching the requested domain name information on the first request and to serve that information from the local cache for subsequent requests.

To use this service, configure your DNS settings with the nameserver addresses in the table below:

IPv4 Nameservers	IPv6 Nameservers
203.50.2.71	2001:8000:101::1
139.130.4.4	2001:8000:101::2

Please consult the configuration information relevant to your system, as the specific command will vary across software environments.

Primary Domain Name System (DNS) Server

Telstra Internet Direct can host a DNS domain for you. This service is available to customers who do not wish to host their domain on their own DNS server and allows for the flexible administration of their domain. For more information or to configure a domain enter CustData (available to customers only).

Secondary Domain Name System (DNS)

Telstra Internet Direct can act as a secondary or slave host for a customer’s domain. This service will mirror the domain information on the domain’s primary host. For more information or to configure our servers to act as a secondary server for your domain enter CustData (available to customers only).

Secondary Mail (MX) Server

Telstra Internet Direct provides a secondary mail server (secondary MX server) that can act as a back-up should your own primary mail server fail. The benefit of this option is that in the event that your primary mailhost (Mail Transfer Agent - MTA) is not available to receive email, the originator of the email has the option to send the mail to the secondary MX relay host, which will, in turn, continue to try to deliver the mail for up to 5 days.

In recent times, due to the large amount of spam and virus content in email, some customers have implemented filtering policy for certain offending sites on their own MTA gateways.

If you have such an implementation and also use the secondary MX system, you need to be aware that the originator may attempt delivery through the secondary MX relays, in which case the offending email may still get through the policy filters on your primary host. Accordingly, Telstra recommends that if you wish to filter sites at your primary MTAs that you should remove your secondary MX entries for your sites from the DNS to avoid the possibility of offending mail being relayed to your MTAs through the Telstra servers.

For more information or to configure our servers to act as a secondary server for your domain enter CustData (available to customers only).

Can I order or change services online?

alexzhen — Fri, 25 Jul 2014 03:48:52 GMT

Featured Network Changes (FNC) - Order it Online

Order Online and Featured Network Changes is a convenient, secure way to order and manage your Telstra products and services, including PSTN, ISDN2, ISDN 10/20/30, CustomNet®, Freecall1800, Priority 1300®, Priority One3®, Frame Relay and Selected IP Services.

How do I renew my domain names?

alexzhen — Fri, 25 Jul 2014 03:29:52 GMT

Renewing domain names

You will be notified by Telstra as your domain name approaches expiry. The domain renewal reminder emails direct you to log into your T-Suite Management console and navigate to Service Details. Further instructions are provided in T-Suite Domains Getting Started guide.

Please note you are only able to renew your domain within 90 days of expiry date.

How can I find out when my domain name is due to expire?

alexzhen — Fri, 25 Jul 2014 03:27:35 GMT

You can use any of the following methods to find out the exact expiry date of your domain name:

From the confirmation email sent to you when you registered or renewed your domain name with Telstra
By checking the public WHOIS database (not applicable for .au domain names)
By logging into your T-Suite Management console
A series of reminder emails will be sent to the T-Suite administrator email address as the domain name approaches its expiry date

To view the expiry date(s) of your domain name via the Melbourne IT WHOIS:

Go to http://www.melbourneit.com.au/cc/whois/index
Enter the domain name including the extension e.g. 'domainname.com.au'
Click Search
Type in the characters displayed in the picture and click Continue
The current WHOIS information for the domain name will be displayed. Scroll down to the end of the page to view the Domain Expiration Date

Note: Expiry dates for .au domain names are not listed in the WHOIS database.

To check the expiry date of a domain name using your T-Suite Management console:

Login to your T-Suite Management console
Navigate to Manage Services and domain names due for renewal will have ! Expiry Alert
Select the domain that is due for renewal
Click on Renew Domain icon (under Action)
Renew Domain additional window will appear with details of the domain and renewal charges
Click Proceed to complete renewal of your Domain Name

What is the difference between a mobile broadband device or data card and modem?

alexzhen — Fri, 25 Jul 2014 03:26:01 GMT

Basically, these are various ways of referring to the same thing a Telstras mobile broadband access device.

You need some kind of device to access Telstra Mobile Broadband on the Telstra Next G network. Depending on your computer or laptop, and how youll use it, you could choose a laptop data card, a USB plug-in modem or a Wireless Gateway modem. You could also purchase a laptop with the access device already embedded inside it, so no additional device is required.

Learn more Laptop Solutions

What is the difference between a mobile broadband device or data card and modem?

alexzhen — Fri, 25 Jul 2014 03:24:47 GMT

Basically, these are various ways of referring to the same thing a Telstras mobile broadband access device.

You need some kind of device to access Telstra Mobile Broadband on the Telstra Next G network. Depending on your computer or laptop, and how youll use it, you could choose a laptop data card, a USB plug-in modem or a Wireless Gateway modem. You could also purchase a laptop with the access device already embedded inside it, so no additional device is required.

Learn more Laptop Solutions

What happens when my website domain needs to be renewed?

alexzhen — Fri, 25 Jul 2014 03:23:47 GMT

As long as the relevant Digital Business Core plan that you registered/transferred to Telstra is still active, then your domain name renewal charges will be covered as part of the Digital Business plan. However, you will still be sent a renewal notice asking if you want to renew the domain name for $0, you will need to action this or your domain name will expire. Domain renewal emails will be sent to you 90 days before the expiry of your domain and if you have not actioned the email reminders will be sent at 60, 30, 15 and 7 days prior to expiry.

Is there a broadband option with an upload speed as fast as downloads?

alexzhen — Fri, 25 Jul 2014 03:21:50 GMT

Telstra Business Broadband BDSL (Business DSL) has the same high speed for uploads and downloads.

Designed for businesses that truly depend on the internet and send and receive high volumes of data via the web, e-mail or FTP servers, BDSL packages include plan choices with connection speeds of 1Mbps, 2Mbps, 3Mbps and 4 Mbps in both directions (upload and download).

BDSL plans also provide 20MB, 40MB, 60MB and Unlimited^ monthly usage allowance options, and are backed by some of our highest service availability and support response targets.

Please call us on 1800 655 744 and choose Option 2 or contact your Telstra Business Account Representative to find out more.

Learn more about BDSL

Information on Telstra Business Broadband

alexzhen — Fri, 25 Jul 2014 03:20:12 GMT

Telstra Business Broadband is a dedicated internet connection delivered over a fixed line to your business premises. It can be an ADSL or BDSL connection depending on how much data you need to send and receive. You can share internet access among multiple computers and users at the same time and enable remote connectivity for your staff using a router.

Telstra Business Broadband is far more than a fast internet connection. By integrating broadband access with a range of valuable business applications, it facilitates business excellence. Choosing Telstra Business Broadband removes the need to manage cumbersome hardware and software add-ons to implement security, remote access, advanced email services, network routers, IT support, backup, statistics and more.

It is a highly reliable and scalable broadband solution, backed by superior service and expert support, that:

Streamlines operations and improves productivity
Offers problem-free access to business critical data and applications
Lets you focus on your core business and customer service anywhere, any time.

Choose the right package for your business

When can I renew my domain name?

alexzhen — Fri, 25 Jul 2014 03:17:46 GMT

When to renew a domain name

T-Suite .au domain names can be renewed between 90 days before its expiry date and 30 days after its expiry date. T-Suite gTLD domain names (i.e .com, .net, .info, .biz and .org) can be renewed between 90 days before its expiry date and 45 days after its expiry date.

What will happen to my BigPond ADSL email when I switch to Telstra Business Broadband ADSL?

alexzhen — Fri, 25 Jul 2014 03:16:50 GMT

So you dont miss any important emails, well keep your BigPond email open for an indefinite period unless otherwise notified by us.

You will be billed for your continuing BigPond access, but the charge will then be rebated on your Telstra Business Broadband account. However, any usage on your BigPond service will contribute to your monthly Telstra Business Broadband usage.

Please call us on 132 000 or contact your Telstra Business Account Representative to find out more.

Can I change my broadband plan easily?

alexzhen — Fri, 25 Jul 2014 03:16:05 GMT

Changing your broadband plan

jaggi-abhi — Thu, 24 Jul 2014 03:51:47 GMT

This document is intended as a supplementary guide for customers who receive Managed WAN/Managed Data Networks Comprehensive Written Reports.

This guide should be read in conjunction with the Comprehensive Report to assist in understanding and interpreting the information the report contains.

This guide explains the structure and content of the individual reports, the criteria used for network classification and the methods and measurements used by Telstra when analysing customers‟ networks.

MDN Reporting guide

Contact Us:

1800 815 851

MDN Reporting

jaggi-abhi — Thu, 24 Jul 2014 02:25:12 GMT

This document provides guidance to Telstra’s Online Reporting users on how to access and use this service for their Managed Data Network (“MDN”), Managed WAN (“MWAN”) & Connect IP Managed (“CIP”) devices.

Download Online reporting userguide

Contact us:

1800 815 851

Online Alarm View (OLAV)

jaggi-abhi — Thu, 24 Jul 2014 01:29:02 GMT

This document is a guide on how to access and use Telstra’s Online Alarm View (OLAV) tool as part of your Managed Data Networks (MDN) and Managed WAN (MWAN) services.

The guide will take you through the steps on how to register for Your Telstra Tools and apply for access to OLAV, and how to interpret the monitoring system.

Download Userguide

Contact us:

1800 815 851

Is there an automatic time out for Managed Services Online ?

jaggi-abhi — Wed, 23 Jul 2014 01:54:46 GMT

Yes, a user’s session will timeout after login if not interacted for more than 20 mins, alternatively a user’s session will be on for a maximum of 2 hours before they will be asked to re-authenticate.

This is consistent across any mode of access.

What if the Managed Services Online Widget isn’t working?

jaggi-abhi — Tue, 05 Aug 2014 01:21:18 GMT

Firstly contact your internal company IT department. If issues are not related to the companies Intranet, the company’s IT department can contact Telstra via the Managed Service Desk who will provide further assistance.

Alternatively using the same Login credentials, try logging directly into MSO via the Internet Browser at http://www.telstra.com.au/business-enterprise/

How do I get access to the Widget for Managed Services Online?

jaggi-abhi — Tue, 05 Aug 2014 01:21:42 GMT

Your company IT department determines wether they wish to use the widget, and they then install as per Telstra provided guidelines. Once installed all or nominated users will see the widget, and be able to utilise. Each User will need to Login to see the ticketing information.

You will need a User Name and Login to utilise the Widget. If you have been enrolled, this will automatically sent to you via email.

Visit the Managed Services User Guide for more information about the widget and how to navigate.

What is the Managed Services Online Widget?

jaggi-abhi — Tue, 05 Aug 2014 01:22:13 GMT

A Widget is a graphical user interface to MSO, and is placed within a company’s Intranet site.

The Widget, resides on a company’s Intranet where the company wishes to load, and users can then access on their desktop computer to track Managed Services Online Incidents and Service Requests, view ticket specific details.

I can’t see on Managed Services Online, the Incident or Service Request I am looking for?

jaggi-abhi — Tue, 05 Aug 2014 01:22:42 GMT

iPhone, iPad and Widget have a subset of functions and features compared to accessing via the Internet Browser to Managed Services Online.

The device specific views have a restriction of a maximum of 50 Incidents and 50 Service Requests/Orders.

Incidents are sorted by highest priority to lowest and Service Requests by most recent due date. An example could be your company may have 100 incidents and 50 are high priority and 50 medium priority. This means you would only see the high priority tickets. This is different to the default sort order to suit the device.

Attachments part of a ticket, are not viewable on these devices.

To view more Incidents or Service Requests and full MSO functionality visit http://www.telstra.com.au/business-enterprise/

What Login credentials do I used on my iPhone or iPad for Managed Services Online?

jaggi-abhi — Tue, 05 Aug 2014 01:23:05 GMT

The same Login credentials and process to login are used across any device or Internet browser for Your Telstra Tools. Enter the same Username, Business ID and Password (or Digital Certificate).

To reset a password, or request help, visit http://www.telstra.com.au/business-enterprise/

What help can Telstra provide in using Managed Services Online on my mobile?

jaggi-abhi — Tue, 05 Aug 2014 01:23:29 GMT

A user guide is available online at Help & Resources, when logged into YTT at http://www.telstra.com.au/business-enterprise/

Consultants at your Managed Service Desk can assist with using the application and basic configuration advice.

Any issues when accessing via a mobile may also be related to your mobile phone, data plan or related mobile coverage.

If Telstra makes changes to Managed Services Online , do I need to do anything to make it work ?

jaggi-abhi — Tue, 05 Aug 2014 01:23:52 GMT

No, this will be automatically reflected as you log in. No application updates are necessary or require a task for you to accept any changes.

Can I use a Digital Certificates on my iPhone & iPad ?

jaggi-abhi — Wed, 23 Jul 2014 01:51:17 GMT

A digital certificate provides added security as it confirms the identity of both your computer and your Telstra account details.

A Digital Certificate can only be used on the computer / device on which the digital certificate is stored. However, you can choose to make copies of the digital certificate and store it on more than one computer by using the exporting and importing function on your browser.

Digital Certificates have a set expiry schedule to provide an additional level of security and to ensure that Telstra's online services details remain up-to-date. Telstra digital certificates have a 3-year lifetime from the date of download. When your digital certificate is about to expire, you will be alerted through Your Telstra Tools to obtain another digital certificate and maintain your online access.

A smartphone such as an iPhone, only keeps one digital certificate at a time. If you choose to access via digital certificate, the last registered digital certificate will automatically be picked up. If is not a Your Telstra Tools DC, you will receive an error message and you will need to register or download the Your Telstra Tools DC again.

For more information about digital certificates visit http://www.telstra.com.au/business-enterprise/

Is it secure to access Managed Services Online on my mobile?

jaggi-abhi — Tue, 05 Aug 2014 01:24:15 GMT

The same level of high security is available on any device or if you accessed via a browser or online.

If I don’t want to use Managed Services Online on my mobile anymore?

jaggi-abhi — Tue, 05 Aug 2014 01:24:48 GMT

Managed Services Online is not an application, so does not need to be removed if you no longer wish to use.

If you have saved as a bookmark in your browser, find the bookmark and select delete.

How do I set up access to Managed Services Online on my iPad or iPhone?

jaggi-abhi — Tue, 05 Aug 2014 01:25:08 GMT

Via the Browser, enter the URL https://yourtelstratools.telstra.com/enterprise/yourtelstratools/msomda/

You can bookmark this URL, so you have access to this site quickly and simply without remembering the URL.

You are then provided a Login page, enter your YTT credentials which will take you to MSO. These are the same credentials as you would to access MSO via Internet browser.

Will these charges be listed on my mobile bill ?

jaggi-abhi — Wed, 23 Jul 2014 01:49:10 GMT

Managed Services Online is free to use, and is unmetered, so no data charges apply for Telstra pre-paid or post paid customers.

Do I have to have a Telstra mobile, or be a Telstra customer to use iPAD and iPhone access to MSO?

jaggi-abhi — Wed, 23 Jul 2014 01:48:50 GMT

No. You can access Managed Services Online from any carrier.

Can I access MSO via other smartphones and other tablets including Android Operating Systems ?

jaggi-abhi — Wed, 23 Jul 2014 01:48:30 GMT

As part of this release, only iPad and iPhone are compatible. Future releases will create other smartphone specific views.

You can access via MSO via browser at http://www.telstra.com.au/business-enterprise/

What it the difference between Managed Services Online viewed on a mobile device?

jaggi-abhi — Tue, 05 Aug 2014 01:27:11 GMT

The iPhone view is specifically designed for viewing on a small screen. This is useful if you are not at your desk, but you need to track or urgently see the status of a ticket whilst on the move.

The iPad view is also optimised for viewing on a tablet. Like the iPhone, it has considered the usability features of a tablet and created a cut down version of MSO.

Functions available on these devices include :

Incidents List and Detail view
Incidents Watchlist
Service Request List and Detail View

You can access the full functions of MSO via http://www.telstra.com.au/business-enterprise/ on these devices via the browser. For more detail about using the iPhone or iPad , please visit the User Guide, via the Help & Resources Tab.

Which mobile phones are supported?

jaggi-abhi — Wed, 23 Jul 2014 01:47:42 GMT

Managed Services Online can be accessed via any mobile browser. However a specific design has been created for iPhone and iPad tablets to provide the best mobile experience.

This service allows you to utilise certain MSO functionality on your iPhone or iPad, and further mobile devices / smartphones will be added to this list in future.

What options are there to access Managed Services Online ?

jaggi-abhi — Wed, 23 Jul 2014 01:47:15 GMT

MSO can be accessed via :

Internet via http://www.telstra.com.au/business-enterprise/ and log into Your Telstra Tools

iPhone at https://yourtelstratools.telstra.com/enterprise/yourtelstratools/msomda/

iPad at https://yourtelstratools.telstra.com/enterprise/yourtelstratools/msomda/

Widget Application – Optional by each individual company

Views have been designed to cater for different customer IT&T policies and to provide a device specific, and superior user experience.

Who can I contact to provide assistance with the Managed Services Online Application?

jaggi-abhi — Wed, 23 Jul 2014 01:46:49 GMT

The Telstra Managed Service Desk will be able to offer you assistance over the phone. They will assist you with completing the required activity, or log a technical fault if necessary. Likewise, a Web Chat could also be initiated or email for support.

Using the Managed Service Online Pie Charts

jaggi-abhi — Wed, 23 Jul 2014 01:46:28 GMT

The Ticket Summary pie charts, located on the MSO Incidents and MSO Service Request landing pages, are used as a quick visual summary of active tickets. For a more detailed view of all your tickets, visit the Service Request or Incident Dashboards.

Incident key status include “Assigned”, “In progress”, “Pending”, and “Resolved”. And for Service Request Status include “Planning”, “In Progress”, and “Pending”. Closed tickets are not included in the pie chart.

Can I rate use and content of an Article in Managed Services Product Support?

jaggi-abhi — Wed, 23 Jul 2014 01:46:06 GMT

Yes. Within each article there is a short rating selection for the relevance and information provided. Rating articles helps us refine or create new content in response to the ratings. A further comments field allows you to explain why is was or was not helpful. We collate the reviews as part of continual improvement process.

What if I don’t find an article to answer my query?

jaggi-abhi — Wed, 23 Jul 2014 01:45:47 GMT

If you can not find an article to answer your question or you require further assistance, please call your Telstra Managed Service Desk who will provide further assistance.

Can I print a copy or email an article to another colleague?

jaggi-abhi — Wed, 23 Jul 2014 01:45:23 GMT

Yes, at the top of each article you will see an icon to print the page or icon to email the page.

“Print” will print the article only. “Email” allows you to forward the article within the email including attachments to 1 or multiple email addresses.

What kind of articles and information is in the Managed Services Product Support?

jaggi-abhi — Wed, 23 Jul 2014 01:44:56 GMT

Knowledge articles are defined into 4 types :

How To (Frequently Asked Questions)

Workaround (Known Error)

Reference (General or Support Information)

Solution (Problem)

Content of the articles relate to the products and services that are part of the Managed Service contract, and are designed to help utilise products better and to resolve common issues that may not be faults. Examples include: “How to I synchronise by Blackberry and PC calendars?”, or “How do I activate Messagebank from my Desk Phone?” etc.

How do locate a Knowledge Article using Managed Services Product Support?

jaggi-abhi — Wed, 23 Jul 2014 01:44:10 GMT

MSO Product & Help Support can be found under the Help & Resources tab.

MSO Product Support will allow you to search for support articles and find answers to your questions relating to products you have purchased under your managed contract. You will also find most popular articles, available as quick links to the most common questions asked.

You can search for a Knowledge Article by entering criteria such as product name, keyword, or article ID. A wildcard search can also be performed utilising *, or advanced filter options are also available.

Search results will display the Article name and ID and a short description to assist you in choosing the article that may suit you best.

I have just submitted a new Incident, and I can’t see the Incident Number?

jaggi-abhi — Wed, 23 Jul 2014 01:43:48 GMT

Whenever a ticket has been submitted you will see a completion advice, which may say “Your Incident has been submitted and is being processed“. Your ticket would also be viewable in the dashboard, where the status will say “Submitted”, without displaying the Incident number.

Rather than keep you waiting, the incident ticket number will be populated normally within a few seconds. You will need to refresh the page, or as you move from the confirmation page to dashboard, the refresh will also update ticket details including the Ticket number.

Under what conditions does a ticket status change?

jaggi-abhi — Wed, 23 Jul 2014 01:43:25 GMT

A ticket changes status as a job progressing from receipt to assignment of workforce to complete, and through to completion. A ticket can move back in status if placed on hold, perhaps due to waiting for information, waiting for inventory etc. In this situation the contact person will always be advised.

Can a closed ticket be opened again?

jaggi-abhi — Wed, 23 Jul 2014 01:43:02 GMT

No, a closed ticket cannot be opened. It can only be re-raised or duplicated.

Can I re-raise or duplicate tickets when needed?

jaggi-abhi — Wed, 23 Jul 2014 01:42:40 GMT

Yes, this can be done. Re-Raising a ticket can be done when the same service is having the same or similar issue. Once you locate the ticket you wish to re-raise, simply go to the incident details page and select “Re-raise”.

It will copy the service details and contact details from the previous ticket, allowing you to edit selected fields to provide an update. It links the old and the newly created ticket, and highlights to Telstra this is a recurring problem.

Duplicating a ticket will allow the copying of incident details to different service details and people. It copies a previous ticket, but it does not link to previous tickets. Once you locate the ticket you wish to re-raise, simply go to the incident details page, and select “Duplicate”.

If I have an urgent fault that needs attention, should I log the fault online or call the Telstra Managed Service Desk?

jaggi-abhi — Wed, 18 Mar 2015 23:47:13 GMT

Enterprise & Government: You are strongly recommended to call the Telstra Managed Service Desk (1800 730 062) for urgent faults. This will enable us to establish the business impact, scale and urgency to appropriately prioritise and respond to your request

Business Customers: 13 2999

How do I search for tickets created?

jaggi-abhi — Wed, 23 Jul 2014 01:41:54 GMT

There is a basic and advanced search function to help find the exact ticket needed. Advanced search allows filtering by: person created by; ticket status; and dates ranges.

How do I cancel a ticket that I no longer require?

jaggi-abhi — Wed, 23 Jul 2014 01:41:32 GMT

Open the incident detail, and press the link to cancel this incident located immediately under the status. Using the free text box, you will be required to describe the reason for the cancellation. Please note that the ticket will not be cancelled, until reviewed and accepted by Telstra after submission.

How do I view the details of an active ticket and update if necessary?

jaggi-abhi — Wed, 23 Jul 2014 01:41:08 GMT

To update a ticket with further information, open the activity log and submit a comment. Telstra may also use the activity log to provide additional updates and details regarding the ticket. The update feature is only available for Incidents until next release.

How do I monitor active tickets that have been submitted?

jaggi-abhi — Wed, 23 Jul 2014 01:40:43 GMT

Located on the Managing Services Incidents or Service Request homepages, you will find a dashboard that provides a list of tickets in a tabular format for open, closed and draft incidents. Simply select the tab to the ticket status you wish to view. The dashboard will also show incidents created by yourself and/or Telstra through a proactive alarm (depending on authorisation level).

Alternatively, you can select ”All” or “My” to allow filtering based upon all tickets corresponding to your profile or just those that you have created. A Watchlist is also available which allows you to create your own list of Incident or Service Request tickets you wish to monitor.

What do I do when my service ID cannot be found?

jaggi-abhi — Wed, 23 Jul 2014 01:40:18 GMT

You can search for your service ID, or enter it manually if it cannot be found. If the service ID is not mapped to your profile and pre-populated, you can either free-form the service ID, or simply select “None of the above” where you wish to overwrite the service ID.

How do I create a new incident in the Managed Services Online application?

jaggi-abhi — Wed, 23 Jul 2014 01:39:57 GMT

There are four steps involved in creating an incident online.

Step 1 – Identify which service is having a problem. The system may pre-populate the services known to match your authorisation level. Alternatively, you can filter by selecting product offering, search or enter the Service ID.

Step 2 – Describe the problem being experienced. A pre-defined list of common issues that relates to the stated service would be provided for selection. You will also be asked to describe in free text, details of the problem being experienced.

You are encouraged to provide as much detail as possible to assist Telstra in resolving the incident quickly. Things to consider in this section may include:

The type of equipment including brand and model (where applicable)
The fault being experienced
How many people are affected
Is the issue intermittent or constant
When did the issue first occur, or was first observed
Is this related to a new service
Whether a power rest has been attempted (where applicable)
Whether another device has been tried in the same power outlet (where applicable)
Any steps already taken to fix the issue
Any other potential causes

Step 3 – Enter your details and, if applicable, who you are reporting the fault on behalf of. The system will pre-populate your details and notification preferences. If you are reporting on behalf of someone else, you will need to provide their details to ensure that they are also notified with regular updates.

Step 4 - Review ticket summary and submit. Prior to submission, you will be asked to confirm details and review terms and conditions. You can edit any step or select submit to send through to Telstra for action. You will then be presented with an incident summary page, and a ticket number will be issued to you.

For detailed instructions, please refer to the Managed Services Online User Guide.

How do I know if I am entitled to use the Managed Services Online application?

jaggi-abhi — Wed, 23 Jul 2014 01:39:22 GMT

As the Managing User, your access to the Managed Services Online application will be outlined in the relevant Telstra’s Our Customer Terms for the services subscribed, or included in your Customer Procedures Manual. If you are not the appointed Managing User, you can contact the Telstra Managed Service Desk or your Managing User responsible for the Managed Services Online application.

What does the Managed Services Online application allow me to do?

jaggi-abhi — Wed, 23 Jul 2014 01:38:53 GMT

The Managed Services Online allows you to interact with the Telstra Managed Service Desk to lodge and track incidents, and track Service Requests online for your contracted products and services from Telstra. You can also search and view Knowledge Articles, providing support to use and optimise the products you have bought from us.

As outlined in your contract with Telstra, and depending on your company’s hierarchy and structure, there will be three or more roles for users to be assigned to. You will have the flexibility to define the level of responsibility and authority to each of the assigned user roles.

2. If I am an existing registered user of Your Telstra Tools, how do I enrol for the Managed Services Online application?

jaggi-abhi — Wed, 23 Jul 2014 01:38:27 GMT

You will have to request access to the Managed Services Online application from the Authorised Representative and/or Administrator User (generally termed as “Managing User”) of Your Telstra Tools for your company. The Managing User’s contact details are listed on the right hand side of the home page when you log in to Your Telstra Tools. Once the enrolment is completed, you will need to navigate to your profile, and select “Your Applications”. Select “Managed Service Incidents” from the list of applications and view the role that you are assigned to.

How do I register for the Managed Services Online application?

jaggi-abhi — Wed, 23 Jul 2014 01:38:02 GMT

You will be provided auto-registration to Your Telstra Tools, and enrolment to Managed Services Online as part of the setup of your Managed Services Contract with Telstra. You will need access to Your Telstra Tools before you can enrol or use the Managed Services Online application.

If you are given access to Your Telstra Tools you will receive an email request to complete enrolment. This involves completing a password update and answering some security questions. You must complete this within 21 days of receiving the email.

Once enrolment is completed, you will be able to navigate to “Your Profile” on the left-hand navigation panel and select “Your Applications” or the relevant tab to see the Managed Services Online application listed for your use.

For further information about initial registration, please visit Your Telstra Tools at: http://www.telstraenterprise.com/customertools/Pages/CustomerTools.aspx

Once logged into Your Telstra Tools, please go to “Help & Resources’, look under “General Overview” and click on “Access Your Applications” and click on the application in question.

Managed Services Online User Guide

jaggi-abhi — Tue, 05 Aug 2014 01:08:56 GMT

This User Guide provides details on how to use the Managed Services Online portal

Contact your Telstra account executive.

Managed Service Online enrolment guide

jaggi-abhi — Wed, 23 Jul 2014 01:32:59 GMT

For customers to enrol themselves and/or other users.

Contact your Telstra account executive