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Exit of Dial up access (125107) capability for SMS Access Manager

mquinn — Sun, 26 May 2019 23:22:21 GMT

Telstra is exiting this platform to give customers time to smoothly transition off the platform and on to alternative services. This is to mitigate against a risk of capability being lost unexpectedly for all customers.

What is the Telstra Event Detection (TED) API?

tejasshah3 — Tue, 08 May 2018 06:56:26 GMT

Q – What is the Telstra Event Detection (TED) API?

A – The Telstra Event Detection (TED) API is a subscription based service from Telstra that enables Customer to be alerted when a particular network event is detected that may indicate there is fraudulent misuse of an end users mobility service about to occur.

Q - What are the network events that the TED API can detect?

A – Currently the TED API is able to detect a bundle of events associated with Telstra SIM SWAPs.

Q- Can TED API detect number porting between operators other than Telstra? E.g. Optus to Vodafone?

A – No we don’t report these type of events in this release.

Q – How quickly are the network events detected?

A – This will vary depending on the event being detected, but generally we detect the event within a couple of seconds of it occurring and notify subscribers within near real time via the API.

Q – How long does Telstra store the event data for?

A – Event data is stored for 90 days from the occurrence of the event and then securely purged.

Q - Is there a limit to the number of subscribed mobile numbers I can have for the Telstra Event Detection API?

A – No. You may have as many Telstra Event Detection API subscribed mobile numbers as you require within practical limits.

Q – Why is monitoring for SIM SWAP events important?

A – Criminals are becoming much more savvy and will often try to circumvent two factor authentication protocols, by swapping the SIM card for a particular mobile number in order to gain fraudulent access to the users service. Monitoring for SIM SWAP events can provide early detection that this is occurring and help prevent criminals from being successful in their endeavours.

Q – If an end user is currently a customer of a Telstra Reseller that still utilises the Telstra Network, am I able to detect their Network events?

A – No. Telstra resellers such as Aldi Mobile are a Virtual Mobile Network Operator (MVNO) customer that operate as totally independent businesses to Telstra. Telstra SIM Swap API does not monitor MNVO network events in this release.

Q – How do I purchase Telstra Event Detection API?

A – At the moment Telstra Event detection API is only available through your Telstra Account Manager.

Q – What support options are available for the Telstra Event Detection API?

A –We provide 24/7 telephone based technical support along with email support and online community forum.

Q – Do you detect network events from another carrier?

A – TED API detects network events that associated with the Telstra network and Telstra service.

Q- Which Telstra personnel have access to the event detection data?

A – Access to Telstra Event Detection data is restricted to only Telstra personnel that require access for the purposes of providing the service.

Q – Why should I purchase the Telstra Event Detection API from Telstra?

A – As the network events are occurring on the Telstra network, Telstra is in a position to be able to provide fast notifications of an event as it is occurring, helping subscribers to prevent fraudulent activity from occurring and to minimise the resulting financial losses.

Q – If I require assistance setting up my Telstra Event Detection API, are there any Professional Services options available to me?

A – At the current time, the Telstra Event Detection API does not have any Professional Service options available.

Q – What subscription options are available for Telstra Event Detection API?

A – There is a Pay As You Go (PAYG) plan or 12 Month contract option available.

Q – Do Early Termination Charges (ETC’s) apply?

A – If you have subscribed to a 12 month plan and want to terminate the plan or downgrade to a lower plan before the expiry of your existing 12 month term, ETC’s will apply.

Q – How are Early Termination Charges (ETC’s) Calculated?

A – If you are on a 12 month contract for the TED API and your agreement with Telstra is terminated for any reason (other than our material breach) before the end of the 12 month minimum term, we may charge you any waived service charges. In addition, you will be deemed to have been on a PAYG plan from the start of your subscription term until the date of termination. The applicable charges for your receipt of the TED API will therefore be recalculated in accordance with the PAYG plan terms based on your actual consumption during the relevant period. Where this recalculation results in you owing additional charges to Telstra under the PAYG plan, you are required to pay the difference between the charges you have already paid under your 12 month contract and the charges that are due as a result of your conversion to a PAYG plan for the relevant period. ETCs are therefore calculated as follows:
ETC = B – A
Where:
A = the total fees already paid by you under your 12 month contract up to the date of termination; and
B = the amount that is payable by you under a PAYG plan up to the date of termination based on your actual monthly consumption.
Where the recalculation does not result in you owing additional charges to Telstra, no Early Termination Charge is payable by you, but you are not entitled to a refund from Telstra.

Order Express Admin User Guide

camchisholm — Tue, 18 Jul 2017 04:11:09 GMT

Getting setup

1.1 Activating a new Order Express registration

Managing your organisation

2.1 Admin User homepage

2.2 Organisation page

2.3 Managing User Groups

2.4 Mapping products to user groups

2.5 Managing and adding users

Placing orders

3.1 Placing outright orders

3.2 Placing orders on a plan

3.3 Checkout

3.4 Ordering on behalf of others

Managing orders

4.1 Procurement Dashboard

4.2 My Orders

4.3 Approve orders

1. Getting started

1.1 Activating a new Order Express registration

When a new account is created in the system, the user will receive an email with an activation link.

The user must use the link to create a password in order to activate and use the account.

Set your password in the form below and click Submit. Once your password is set, you will be provided with a link to login to the system. Use the login form to enter your username (which will be your email address) and password to gain access to the system.

2. Managing your organisation

2.1. Admin User homepage

Upon successful login, the Admin User will land on the home page displayed below.

As an Admin User, products and plans are presented to the user and are also located in the Products menu in the navigation bar at the top of the main page.

An organisation can have one or more user groups and every user must belong to a user group which is predefined by the Admin User.

The Admin User will by default be added to the admin user group. They can add others to have admin access or create new user groups with altered product catalogues.

2.2 Organisation page

On the page below the Admin User can update basic organisation details as well as update existing organisation addresses using the gear/settings icon in the bottom right under the actions column. They can also add additional addresses and users can select from these addresses when making a purchase.

2.3 Manage user groups

In the User Groups section the Admin User has the ability to manage current and add new user groups. By default both Admin and Standard groups will be mapped to the product catalogue defined by the organisation’s MSR. The difference between the Admin user group and the Standard along with any further groups created is that only the Admin group sees the Manage Organisation, Dashboard and Assets options in the navigation menu whereas the Standard users will only be presented with the ordering options.

When adding a new user group the Admin User only needs to define the Group Name and Group Description. Once a group is created the Admin User can then map products using the gear icon in the action column.

2.4 Mapping products to user groups

When mapping products to a user group the Admin User can select from the filters on the left hand side which limit what is seen in the list of products or plans. To see the full list of filters, select the ‘more options’ button to expand the list.

To map items select them from the checkboxes on the right hand side of the list. If you are comfortable having all the items displayed mapped you can use the ‘select all’ at the top of that column.

2.5 Managing and adding users

The Admin User can see a full list of all the users and their associated user groups. Selecting the gear icon will allow them to:

Edit – will edit the details of the user as well as provide an option to change the user group they fall within.
Deactivate – will remove their ability to login to the ordering platform however remain a user that can be activated again using the same gear icon.
Send Forgot Password Email – allow them to reset their password via email.
Delete – remove from the system completely.

As displayed in the screen above selecting the Add User button will ask for the standard user details and provide a dropdown to select the user group to add them to.

Placing orders

3.1 Placing outright orders

All users will have access to place outright orders and the view will be similar to a standard ordering tool. If you have a specific product you wish to purchase you can filter down results on the left hand column, these filters vary between the product categories.

Once an item is selected the user will need to select some attributes for phone and tablets such as colour and storage size. The price will automatically adjust based on this selection and once finalised will show whether it is in stock, low stock or on backorder. Please note: If you order other items with a backordered item they will be held up until the selected backorder item is in stock again so it's best to order other items separately.

If the user is enrolled in the Device Enrolment Program (DEP) for Apple or Device Enrolment Service (DES) for Samsung there will be a checkbox to select this device to be added to the corresponding program.

For all outright purchases a billing option needs to be selected. Users can bill to a billing account, service number or technology fund such as MOTIF. For billing account numbers and technology funds, these will be predefined by the organisation's MSR however the user has the ability to nominate the service number that exists on their account to bill to.

3.2 Placing orders on a plan

When placing an order on a plan the user will need to select the product attributes and storage size, the pricing and availability will adjust based on the selected options.

Once these are selected the user will be given the option to recontract, order a new service or port from another carrier with appropriate fields to complete based on these selections.

You will then be presented with three further steps that includes plan options (based on your service agreement with Telstra, extra data packs (if they can be purchased on the plan you have selected as well as the available add-ons for the selected plan. Please note: You can only bill to a billing account for plan purchases.

3.3 Checkout

The checkout screen pictured below allows the user to select a custom Purchase Order number (if required), the cost centre the address which can be a predefined address or an alternate address.

Once you select the confirm order button, the order will be placed.

3.4 Order on behalf of others

Admin users have the ability to order on behalf of others within their organisation. When in the ordering view there should be a section titled ‘I’m ordering ..’ in the top left underneath the menu. You will be provided with the option to order for youself or select from another member of the organisation.

Please note: You can only order on behalf of one other user within an order. If you are intending to order for multiple users please perform these in separate transactions.

Managing orders

4.1 Procurement Dashboard

The dashboard view can be accessed on the main navigation and provides the Admin User with a summary view of purchases made within the organisation.

4.2 My Orders

The Admin User has a view of all the organisation's orders including their provisioning statuses and delivery statuses

4.3 Approve orders

Admin Users also need to approve orders that have been placed by Standard Users. Admin Users will receive an email when a Standard User makes an order that needs to be approved. The below screen can be reached from the Orders drop down and on the Admin User's main page.

How to Set Up Data Notifications for Group and Individual Services

bri — Wed, 13 Apr 2016 00:22:27 GMT

Setting up Data Notifications for Group and Individual Services

1. Log in to Your Telstra Tools. If you are not registered, you can create a login here.

2. From Your Telstra Tools, navigate to the Service – Mobile & Mobile broadband page

3. Scroll down to the section of the screen where you see “Mobile Data Usage Meter” box and click the link to launch the application.

4. Mobile Data Usage Meter (MDUM) can send group and individual service usage messages to customers by SMS or email. By default, MDUM is configured to send individual service messages to the service number by SMS, but not group usage messages. To send group usage messages by SMS or email, follow the steps below.

Examples of individual service and group usage messages by SMS

	Individual service usage messages
	Group usage messages

Configuring group service usage messages

Note: The default settings have Group Usage Messages switched off.

1. Select Data Usage on the left to bring up a list of all shared services.

2. Select the group account you want to configure.

3. Select Usage Notice on the left.

4. Here you can nominate the mobile number to receive group data usage messages.

You also have the option to send group data messages to an e-mail address or to switch them off.

Note: The standard delay of 6-48 hours still apply to these notifications.

Configuring individual service usage messages

Note: The default settings have Individual Service Usage Messages switched on and sent via SMS.

1. Select Data Usage on the left to bring up a list of all shared services.

2. Select the group account that contains the service you want to configure.

3. Select the mobile from the list that requires modification (see below).

4. After the screen refreshes and displays its individual mobile usage, select Usage Notice on the left.

5. You will then see and be able to configure the usage notification options for that single mobile service.

Note: The standard delay of 6-48 hours still apply to these notifications.

How do I check my mobile data allowance?

bri — Wed, 29 Jul 2015 05:41:05 GMT

IPHONES (REQUIRES IOS7 AND ABOVE)

1. Go to Settings

2. Select Cellular

3. Scroll to see your history, call time and total mobile data usage over the current period.

4. Scroll further to see a list of apps that have used mobile data in the current period.

5. Scroll further to find System Services. Select to see how much mobile data your apps are using.

6. Select Reset Statistics at the bottom of this screen to reset the usage meter. It’s good to set yourself a reminder monthly to match your Telstra billing cycle.

ANDROID PHONES (REQUIRES ANDROID 4.0 AND ABOVE)

1.Go to settings and select Data usage

2. You’ll see your data usage over the current cycle.

3. It’s good to set your data usage cycle to match your Telstra billing cycle. Find it on your bill.

4. Scroll to see a list of apps and the data they’ve used during the current cycle.

5. You can also Set mobile data limit here. When you reach the limit, your phone will disconnect from the internet on your mobile data plan.

This data usage tool estimates usage based on calculations made by your device. The estimate will differ from your actual data usage on the Telstra Mobile Network, as measured and billed by us. The Telstra 24x7 app or My Data Usage Meter is the best way to keep track of your data usage.

International Roaming - What is the Telstra Permanent Inbound Roaming Policy?

camchisholm — Wed, 06 Apr 2016 00:07:52 GMT

Key Consideration underpinning this policy
Policy Framework
Permanent Inbound Roaming Reporting
Exclusion Requests

The Permanent Inbound Roaming Policy applies to Telstra’s overseas carrier roaming partners and not to Telstra’s customers.

The intention of the policy is to prevent a large number of services from an overseas carrier accessing our mobile network in an uncontrolled manner.

1. Key Consideration underpinning this policy:

As the mobile-connected Internet of things heads toward 20B devices by 2020, it becomes a technical and commercial risk for Telstra to allow devices to attach to our network in an uncontrolled /unplanned way.

Telstra believes the use of international roaming to support permanently deployed mobile devices is an attempt to achieve domestic roaming outcomes. This does not (in Telstra’s view) align with the intended purpose of international roaming arrangements.

Telstra wholesale is best placed to make decisions on commercial access to the Telstra network for domestic roaming purposes.

Whilst Telstra will be applying this policy to all International Roaming partners, it will consider exclusions (on a case by case basis)

2. Policy Framework

The new Permanent Inbound Roaming policy will apply to all International Roaming carrier partners from the date the policy is presented to them.

A ‘Permanent Inbound Roaming Service’ is a service in a device which:

has a minimum of 6 Roaming Months in any rolling 12 month period (where a ‘Roaming Month’ is where that service is detected on the Telstra mobile network at least once in a month); AND
belongs to a single customer account or on a unique APN with more than 500 mobile devices on the Telstra mobile network.

An International Roaming carrier partner will be subject to the consequence in paragraph 2. 4 below if that carrier has routed 5,000 or more unique Permanent Inbound Roaming Services on to Telstra’s mobile network. Telstra may at its discretion increase or decrease this qualification threshold with 30 days notice.

Subject to paragraph 2.3 above, where Telstra detects a Permanent Inbound Roaming Service on its mobile network, it will at its discretion, disconnect and ban that service from reconnecting to its network indefinitely.

3. Permanent Inbound Roaming Reporting: Telstra will monitor the occurrence of permanent inbound roaming.

Monthly inbound roaming reports will be generated. The reports will include:

Home carrier network
APN
MSISDN
Device IMEI
Device Make/Model
Total KB
Country of Origin

Unique services will be tracked over a rolling 12 month period
Unique services will be defined by MSISDN or device IMEI

4. Exclusion Requests

Exclusions to the policy may be considered by Telstra after analysing information including:

Customer name
Application (e.g. smart meter, connected car, security monitoring, asset tracking, etc)
Number of services to be deployed over 5 years
Expected average data utilisation per service

If a roaming partner requests an exclusion, Telstra will provide a response within 30 business days.

How do I claim my All-4-Biz loyalty bonus?

BenH — Thu, 07 Aug 2014 21:38:03 GMT

All you need to do is scan your receipts and attach them to this new easy to use online form.

Step 1:
Spend your Loyalty Bonus on approved Telstra products and services*

Step 2:

Go to this page to begin
Enter your email address and All-4-Biz account number
Enter your purchase details
Enter the dollar amount of the purchase including GST
Print and sign the form

Step 3:

Scan your receipts and signed form
Submit the signed form and receipts

Step 4:

Receive completion or rejection advice via email

A Few Details

Technical

Dont have a scanner? Take a digital photo image of your receipts
Dont know your All-4-Biz account balance or number?
Click here to request a Loyalty Bonus account balance or number and receive an email with your account number

Loyalty Bonus

The Loyalty Bonus can be spent at any time during the term of the plan
Spend it on buying new telecommunications equipment such as handsets, office phone systems, mobiles, modems and broadband devices
Put it towards service costs, such as set-up and installation fees when you add or move services

Redemption approved
Redemption of your Loyalty Bonus will be notified to you by email to advise whether the redemption has been approved or rejected:

Receipt is not for a valid product or service (see your contract for details)
Product or service has already been processed
Loyalty Fund has been fully redeemed against already

Enterprise Class Smartphones and Tablets: Work Smarter - Compatible Devices

camchisholm — Tue, 05 May 2015 05:50:21 GMT

When employees are mobile, they must be able to rely on their business smartphones and tablets for highly secure remote access to their enterprise applications. We are aiming to make it easy for you to choose devices that are Enterprise Class and have advanced capabilities that are highly recommended for business and enterprise customers especially when employees are bringing their own devices to work (BYOD):

Distribute and manage company applications
Configure company settings like email
Ensure devices are in compliance with company policies
Help protect company information with on-device encryption and strong passwords

The table below identifies devices having Enterprise Class capabilities and those compatible with Telstra's Mobile Device Management portal (T-MDM).

Apple® Devices

Device Image

Device OS

T-MDM Compatible

Enterprise Class

iOs v7+

Android™ Devices

Device Image	Device OS	T-MDM Compatible	Enterprise Class
	Samsung KNOX
	Android for Work 5+

Windows® devices

Device Image	Device OS	T-MDM Compatible	Enterprise Class
	Windows Phone 8.1+

BlackBerry® devices

Device Image	Device OS	T-MDM Compatible	Enterprise Class
	BlackBerry 10+	requires a BES server

Broadband downloads

alexzhen — Wed, 01 Aug 2018 10:49:36 GMT

Telstra Business Broadband user guides, tutorial and installation guides

Business Broadband support guide

To make the most of this guide, have a few things handy:

Your welcome email – where you’ll find your account details, Broadband plan and router specifications
Your configuration email – which details your username and password for your services, your Customer Data details and your domain name if relevant.

Download the Business Broadband Support Guide (PDF, 1.07MB)
Download your Telstra Business Broadband Welcome Brochure (PDF, 890kB)

Contact us

As a Telstra Business Broadband customer, you have access to 24/7 Technical Support should you still be experiencing problems. We’re here when you need us, just call Telstra Business Technical Support on 13 2999.

Things you need to know

* Business Equipment no longer sold

Mobiles downloads

alexzhen — Mon, 28 Jul 2014 04:09:59 GMT

Mobiles software downloads, upgrade patches and tutorials

BlackBerry® device and software downloads
Download the latest BlackBerry handset and desktop software, service packs and hot fixes.

Learn more about BlackBerry downloads

For more information and assistance, please call 13 2000¹ or contact your Telstra Business Account Representative.

Things you need to know

Calls to this number from either a Telstra fixed or Telstra mobile phone will incur a flat fee of 25 cents.

® The BlackBerry and RIM families of related marks, images and symbolsare the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited – used by permission.
™ Telstra and the “T” logo are Registered Trade Marks of Telstra Corporation Limited ABN 33 051 775 556.

Mobile Broadband device firmware

alexzhen — Fri, 15 Aug 2014 05:10:04 GMT

Telstra USB 4G (Sierra AirCard 320U)

Firmware Install Instructions

Telstra has released a firmware upgrade for the Telstra USB 4G USB (Sierra AirCard 320U) that improves performance and reliability on the Telstra Next G network. It is recommended where possible that you perform this upgrade for ongoing support of your device.

Windows installation

Mac installation

Telstra Ultimate® Gateway (Netcomm 3G42WT)

Firmware Install Instructions

Please click here to download the updated firmware.

Mobile Broadband downloads

alexzhen — Wed, 01 Aug 2018 09:23:10 GMT

Telstra Universal Connection Manager

The Universal Connection Manager (UCM) is the administrative application for your mobile broadband service. It will provide you with a range of additional features including:

International roaming pop up messages – when roaming overseas you will receive messages advising you of the volume of data you have used while overseas
Access news, weather, sport and music
Access to online directories such as Yellow Pages and White Pages.
Links to Whereis maps

The UCM supports our wide range of mobile broadband devices, including the new Telstra USB 4G and prepaid services. Please refer to the section below for more details.

Full installation download instructions

Using your Plug and Play USB device, install the current connection manager on the device and access the internet.

Please note the following devices support the Universal Connection Manager:

Telstra USB 4G [Sierra Wireless 320U], Ultimate® USB [Sierra Wireless USB312] or Elite® USB [Sierra Wireless USB 306,308], Turbo USB [ ZTE 633 and 633+ ] devices are Plug and Play devices, so simply plug in the device and follow the instructions.

Alternatively, you can download and install the Manufacturer Connection Manager via the below links

Telstra USB 4G (Aircard 320 U), Telstra Elite® USB Modem (USB 306), and Telstra Ultimate® Mobile Wi-Fi (Aircard 312 U)
Telstra Prepaid Mobile Broadband devices and Telstra Elite® Mobile Wi-Fi
Telstra Turbo® Mobile Broadband Gateway and Telstra Ultimate® Mobile Broadband Gateway

International Roaming - Coming home

alexzhen — Mon, 28 Jul 2014 03:33:13 GMT

Here are some handy hints on what you should do once you return to Australia.

When you arrive back, make sure to change the Band Selection or Network Mode setting on your device back to 'Automatic'.
Re-adjust settings by changing the PULL email setting to PUSH so that your emails start automatically downloading again. (Refer to your mobile phone's user guide).
International Roaming can remain ‘ON’ on your mobile service. There is no charge for leaving International Roaming activated. You are only charged for usage when you are travelling.
For bill notification, charges for your International Roaming service may take up to three months to appear on your bill.
If you're not going to travel overseas for a while, you might want to cancel your monthly Data or Voice Plan, otherwise you might continue to be charged a fee. To cancel, please call 13 2000 or contact your Account Executive.

International Roaming - Arriving at your destination

alexzhen — Mon, 28 Jul 2014 03:32:10 GMT

Connecting to a local network

Turn on your phone or set up your broadband device and it will connect to a local network for you. Some phones/data devices may need to be manually ‘logged on’ to an overseas carrier network. (Refer to your mobile phone's user guide)

You can help to reduce your international roaming costs by turning Data Roaming on your phone settings to "OFF" and turning it to "ON" only when you need it.

Having trouble connecting?

International dialling formats

International dialling formats are required for every call when using International Roaming.

The '+' key required for International Roaming can be accessed by pressing and holding the '0' (zero) key on most mobiles.

If you include the appropriate international prefix whenever you save numbers in your mobile, the numbers will work both in Australia and overseas.

To reach an Australian fixed line Dial [+ 61] [ Area code without leading ‘0’] [Phone number]
EXAMPLE: to call (03) 9999 1234 from any country, dial +61 3 9999 1234
To reach an Australian mobile Dial [+61] [Mobile phone number without leading ‘0’]
EXAMPLE: to call 0499 123 456 from any country, dial +61 499 123 456
To reach a local fixed line within an overseas country Dial [Local Area code] [Local Phone Number]. Dialling the local number in international format will also work.
To reach any International fixed line phone Dial [+ Country code] [Area code] [Local Phone Number]
Remember to take the leading “0” off the normal area code.
To receive calls and messages Callers back in Australia can simply dial your mobile number as if you were still in Australia.
Callers from overseas need to make an international call to you via Australia, even if you’re both in the same country, by dialling:
[+ 61] [Mobile phone number without leading ‘0’]

Using and retrieving MessageBank® and Voice2Text

If you receive a new message, MessageBank will send you a notification SMS to let you know you have a message waiting. To retrieve messages while overseas call 101.
If you have Voice2Text and the international carrier you are roaming on has SMS capability (find out if SMS is available and how much it costs) your messages will be sent to you via Voice2Text.

If you have a post-paid mobile you can also:

Press # 1 0 1 # then press the Send/Call key to receive a call back from MessageBank.
Reply to the SMS message by pressing M to receive a call back from MessageBank.

International Roaming data usage information

At the moment, real-time data usage information for International Roaming is not available. Many mobile phones have an internal data counter which you can use to monitor your usage as a guide although we cannot guarantee its accuracy. My Data Usage Meter shows domestic data usage only and is unsuitable as an indicator of International Roaming usage. For information specific to your mobile phone, please refer to your mobile phone's user guide.

Quick reference to adjust these settings on your iPhone™

To reset the internal data counter on your iPhone:
Step 1: Touch Settings
Step 2: Touch General
Step 3: Touch Usage
Step 4: Scroll down and touch Reset Statistics.

Use of Wi-Fi networks instead of mobile data service

In many international destinations, publicly-accessible Wi-Fi networks may be available in airports, hotels, restaurants and cafes. Your smartphone may be able to use these Wi-Fi networks instead of the cellular data service to check emails and use other data applications. The local Wi-Fi operator may apply their own usage or access charges, so please check locally.

Language settings

If you want to use a SIM obtained from a local carrier while travelling in a non-English speaking country, you may need to manually set the language to English. (Refer to your mobile phone's user guide).

International Roaming - Before you leave

alexzhen — Mon, 28 Jul 2014 03:28:17 GMT

Preparing for International Roaming

Check your destination for International Roaming.
Check that the frequency (MHz) band of your device will work in the country you are travelling to.
Refer to your phone's user guide for the frequency (MHz) band it operates on.
International roaming calls and data usage are not included in your standard mobile plan.
Make sure you understand and are aware of the costs of using International Roaming voice and data services and take steps to manage your spend appropriately.

Activate International Roaming

If you are familiar and comfortable with International Roaming charges: Activate International Roaming (voice and data)

Purchase an International Roaming Voice or Data Plan for cheaper access to email, internet and international voice services.

Wait for confirmation via email advising activation of your International Roaming service. This may take up to 48 hours.

You may also wish to convert the mobile phone numbers in your phone book to international format. By doing this, your phone book can recognise calls made from these numbers and display the name you have loaded in your phone book. To convert to international format; enter +61 followed by the Australian mobile number with the first digit '0' deleted - i.e. +61428123456

Pack your mobile phone's user manual so you have an easy reference guide for phone settings and functions. For more information, please refer to your mobile phone manufacturer's website.

Links to your mobile phone manufacturer's website:

Before you board, adjust your handset settings:

If you wish to minimise roaming charges when using email, MMS, web browsing and other data services, turn Data Roaming functionality to OFF.
Adjust your email settings to “pull” mode. (Refer to your mobile phone's user guide)
Many mobile phones have an internal data counter which you can use to monitor your data usage as a guide.
We suggest that you reset this data counter so you can track your usage while using International Roaming. (Refer to your mobile phone's user guide)

Quick reference to adjust these settings on your iPhone

To turn off push/fetch email on an iPhone:

Step 1: Tap Settings

Step 2: Tap Mail, Contacts, Calendars

Step 3: Tap Fetch New Data (if you can't see this option, go back one step to the main Settings page, then tap Fetch New Data)

Step 4: Set Push to Off

To reset the data counter on an iPhone:

Step 1: Touch Settings

Step 2: Touch General

Step 3: Touch Usage

Step 4: Scroll down and touch Reset Statistics.

Alternatives to using International Roaming

alexzhen — Mon, 28 Jul 2014 03:20:17 GMT

As an alternative to International Roaming, you can swap your Telstra SIM with that of a local carrier while you're abroad.

However, if you have a Pre-Paid service, you may need to unlock your phone from the Telstra network first and (unlocking fees may apply). Please call 13 2000 and say "UNLOCK".

If you have a Pre-Paid or Post-Paid iPhone, you'll also need to have your phone unlocked. Please call 1800 iPHONE(1800 474 663).

Connected to an international network but unable to receive calls

alexzhen — Mon, 28 Jul 2014 03:19:05 GMT

It's possible that your service might have international call barring. However, we'll need to troubleshoot the issue with you.

Please contact us.

Connected to an international network but unable to make calls

alexzhen — Mon, 28 Jul 2014 03:18:03 GMT

If you're calling a number outside the country you're in, make sure you're adding the + symbol and a country code before the phone number.

If you're still having trouble, please contact us.

Unable to connect to an international network

alexzhen — Mon, 28 Jul 2014 03:15:03 GMT

Follow these steps below:

If you haven't activated International Roaming with Telstra, apply here.
Turn your mobile phone off and on again. This will re-establish a connection to the network.
Check the Network Selection or Operator Selection setting on your mobile phone. Make sure your network selection is set to Automatic. (Refer to your mobile phone's user guide)
If you’re located in a remote area, network coverage may not be available with an international carrier. You may need to wait until you move to an area with network coverage.
Check the Band Selection or Network Mode setting on your mobile phone. Make sure your Band Selection or Network Mode is set to ALL, or as many combinations as possible. If this doesn't work, try manually selecting one of the settings (Refer to your mobile phone's user guide). When you travel to a different country or return to Australia, make sure to change this setting back to Automatic.
If you're still having trouble, please contact us.

Does the brand of laptop I have affect which mobile broadband card or modem I should choose?

alexzhen — Fri, 25 Jul 2014 03:13:58 GMT

No, our Turbo Cards and USB Modems are compatible with most laptops including Apple MacBooks running OS X. But be sure to check your laptop to ensure you chose the right size data card, or you may decide that you need flexibility, that only a USB modem can provide.

Also, several leading PC laptops now feature an embedded Telstra Mobile broadband device, which would save you from choosing a separate device at all.

Learn more about laptop devices

Does Telstra have roaming charges?

alexzhen — Fri, 25 Jul 2014 03:13:26 GMT

Not in Australia - you cannot roam onto other Australian networks. Telstra operates a national, integrated mobile network so as long you have reception on your Telstra Mobile, youll only be charged your plans standard call costs whether youre in the middle of the city or the back of Bourke.

Learn more Next G Network

How do I divert my phone to my MessageBank?

alexzhen — Fri, 25 Jul 2014 03:12:50 GMT

Diverting my phone to my MessageBank

MessageBank

Calls are forwarded to MessageBank when you are busy, on the phone, or unable to answer (automatically set up upon activation).

MessageBank Virtual

Call forward 'No answer' from a touch phone

* 61 Messagebank access number # (ON)

# 61 # (OFF)

Call Forward 'No answer/Busy' from a touch phone:

* 66 Message access number # (ON)

# 66 # (OFF)

Call Forward 'Busy' from a touch phone:

* 24 MessageBank access number # (ON)

# 24 # (OFF)

*note separate instructions required for CustomNet phone.

MessageBank Away

Call forward 'No answer' from a touch phone

* 61 Messagebank access number # (ON)

# 61 # (OFF)

Call Forward 'No answer/Busy' from a touch phone:

* 66 Message access number # (ON)

* 66 # (OFF)

Call Forward 'Busy' from a touch phone:

* 24 MessageBank access number # (ON)

# 24 # (OFF)

*note separate instructions required for CustomNet phone.

MessageBank Combined

To set Call Forward
Immediate Call Forward	*21 125103#
No Answer	*61 125103#
Busy	*24 125103#
To remove Call Forward
Immediate Call Forward	# 21 #
No Answer	# 61 #
Busy	# 24 #

Change ring time on mobile phone before it diverts to messagebank

alexzhen — Fri, 25 Jul 2014 03:09:30 GMT

Did you know you can change the ring time on your mobile phone before a call diverts to message bank? On any mobile phone just dial:

"61*101"followed by the number of seconds you want it to ring (which can be any number between 5 and 30 seconds), followed by the hash key (which looks like this: #) Then press the call/send button to complete.

Can users share unused data between Mobile PLUS plans on the same account?

alexzhen — Fri, 25 Jul 2014 03:08:48 GMT

No, only unused call allowances can be shared between users.

I am overseas and cant make or receive calls?

alexzhen — Fri, 25 Jul 2014 03:08:20 GMT

To make and receive calls on your Telstra mobile overseas, you must have International Roaming connected. If you would like to activate International Roaming, please fill out this form. It may take up to 72 hours for it to be connected. You can also download our International Roaming Guide (PDF, 56KB) for more information.

If you did request International Roaming before leaving Australia, please email us or call 13 2000 or if you have a Telstra Account Executive, contact 13 2253.

How much does an SMS cost?

alexzhen — Fri, 25 Jul 2014 03:07:45 GMT

The cost of sending an SMS varies:

If you have your Telstra mobile account linked to MyInbox as the default option for sending SMS messages, SMS sent are charged according to your individual mobile plan.

MMS sent through MyInbox are charged per event; per message per recipient you pay $0.50 (inclusive of GST) for text, images and audio within Australia, $0.75 (inclusive of GST) for video in Australia and all MMS to overseas mobiles.

If you have your Telstra home or office phone set as the option for sending SMS messages, SMS are charged per message per recipient. You pay $0.25 (inclusive of GST) for SMS sent to mobiles or fixed phones within Australia, $0.75 (inclusive of GST) to overseas mobiles.

If you have both a Telstra mobile account and a Telstra home or office phone account linked to your MyInbox, default charging is to your Telstra mobile account. If you want the sender number to be your Telstra home or office phone number and charges for SMSs sent through MyInbox to be applied against your Telstra home or office phone account, you can change the From address to be your home or office phone.

Example:

Send SMS from MyInbox by selecting From Telstra mobile 0458005251 the SMS will be charged according to the standard SMS rates that apply to your Telstra mobile plan and will appear on your mobile bill. The recipient of the SMS will see the mobile number 0458005251 as the sender.
Send SMS from MyInbox by selecting From Telstra office phone 0888201025 the SMS will be charged based on fixed SMS charging rates (see above) and will appear on the Telstra office phone bill. The recipient of the SMS will see the office phone number 0888201025 as the sender.

How much do Text (SMS), or Picture (MMS) messages cost?

alexzhen — Fri, 25 Jul 2014 03:06:29 GMT

Text & Picture Messages

Text messages (SMS) in Australia	25c per message
Text messages (SMS) to an international number	50c per message
Picture messages (MMS) in Australia	50c per message
Picture messages (MMS) to an international number	75c per message
Video messages (MMS) in Australia	75c per message

Note: You are charged for the message (at the appropriate rate) regardless of whether the message actually reaches the intended recipient. If the handset is switched off, out of range, or has a full SIM card memory, there is a possibility the message will not reach the intended recipient.

Some of our mobile plans offer unlimited standard national SMS within Australia, such as our:

Telstra Freedom® Connect plans with a minimum monthly spend of $59 or more (min cost over 24 months $1416)
Telstra Business Mobile Maximiser plans with a minimum monthly spend of $59 or more (min cost over 24 months $1416)
Telstra Business Mobile PLUS plans with a minimum monthly spend of $130 or $150 (min cost over 24 months $3,120/$3,600 respectively)

For details on the Telstra Business mobile plans please click here
For details on the Freedom Connect plans, please click here

For more details on the charging of text and picture messaging, please click here

How do I use my Next G mobile phone or PDA as a modem to access mobile broadband?

alexzhen — Fri, 25 Jul 2014 03:05:34 GMT

Use the link below to view instructions for selected Next G mobiles, and install the relevant software. Then connect your handset into your laptop for wireless broadband internet access.

If your device is not listed, please contact your device manufacturer or check the user guide for more information.

If you regularly want to browse websites, download emails and files while on the go, a Telstra Turbo card may be more suitable.

Instructions for selected NextG mobiles

How do I stop receiving MMS and SMS messages from Telstra?

alexzhen — Fri, 25 Jul 2014 03:04:41 GMT

Telstra seeks to act as a responsible and responsive user of SMS and MMS for marketing. If youve received any unwanted messages from Telstra, they will include details of how you can unsubscribe.

Please check the next message you receive for this detail How to Unsubscribe.

Or you can give us a call on 1800 039 059 to opt-out of receiving Telstra marketing. You can also obtain information about Telstra's telemarketing opt-out process on this number.

How do I send and receive messages overseas?

alexzhen — Fri, 25 Jul 2014 03:04:10 GMT

Sending and receiving messages overseas

Sending an SMS to international mobile phones
You can send MyInbox online SMS to mobile phones (that are SMS capable) on some international networks.
Telstra cannot guarantee that messages sent will be received by the recipient. The message sent is subject to the international carriers termination agreement with the terminating carrier in the country of the recipient.

Sending an SMS if you are travelling overseas
As long as you are connected to the internet, you can send an SMS message via MyInbox from wherever you are in the world.

How much does it cost?
All SMS messages will be charged as per your current mobile plan per message, per recipient e.g. One SMS sent to one phone will be a SMS fee as per your current mobile plan. If you send one message to a Group list, then you will be charged per message submitted per recipient, so if the message is sent to 5 different mobile phones on a group list, then you will be charged 5 times the per message charge.

All SMS messages sent to international mobile phones will be charged as per your current mobile plan per message, per recipient.

If you have your home or office service linked to MyInbox, standard SMS Message rates will be charged to your home or office account. Please note if you only have your home or office service linked to MyInbox you will only be able to send SMS messages via MyInbox (not MMS).

How do I go about choosing a business phone solution?

alexzhen — Fri, 25 Jul 2014 03:03:19 GMT

When starting from scratch, you'll face an almost bewildering range of phones, phone systems as well as a wide choice of finance, installation, connection and call plan options.

Telstra can help your business experience the efficiency of a true business-grade telephone system. We'll take you through the whole process from selecting your business phone system to installing it, using our extensive partnerships and expertise.

We'll work with you to help you choose the right business phone solution:
- how many handsets and lines
- the features that you want
- the types of calls you need to make, and
- how much you want to spend
in a way that is simple, delivers value for money and lets you take advantage of the latest technology. Plus you'll only ever need to deal with one partner before, during and after.

To get Telstra Business Systems working for your business, call us on 1800 655 744 or contact your Telstra Business Account Representative.

Learn more about our end-to-end solutions.

How do I get international roaming on my mobile phone?

alexzhen — Fri, 25 Jul 2014 03:02:29 GMT

International Roaming is easy to arrange. You just need to fill out this form at least two days before you leave Australia.

This will give us enough time to arrange access to the overseas networks youll need to use your mobile phone at your destination(s).

You should also download our International Roaming Guide (PDF, 56KB).

How can I track my mobile broadband usage?

alexzhen — Fri, 25 Jul 2014 03:01:40 GMT

You can check your usage and preview your estimated data charges at any time, using the Mobile Data Usage Meter website.

Simply log in via the Telstra website, or direct from your Telstra Mobile phone, to get an approximate snapshot of your current mobile broadband data usage and charges Information on Mobile Data Usage is typically current as of 6 hours ago.

Learn more Mobile Data Usage Meter

How can I keep track of my online SMS usage?

alexzhen — Fri, 25 Jul 2014 03:00:51 GMT

Every online SMS sent will be automatically saved in your sent items. You also have the option to not save sent online SMS in your sent items.

What is the maximum number of recipients I can send an online MMS to at any one time?

alexzhen — Fri, 25 Jul 2014 03:00:01 GMT

25 recipients

What is MyDesktop Messaging? How do I use it? How can I send SMS (and MMS) via Microsoft Outlook or Outlook Express?

alexzhen — Fri, 25 Jul 2014 02:59:23 GMT

MyDesktop Messaging allows MyConnect users to send and receive SMS & MMS (video and images) from within Microsoft Outlook®.

To be eligible to use MyDesktop Messaging, you must be a registered MyConnect customer with a MyInbox account. You must also have a computer with internet access and:

(a) Microsoft Outlook®; and

(b) a Telstra post-paid or pre-paid mobile service on any plan linked to your MyInbox account. This will allow you to send SMS and MMS; or

(c) a home or office phone service on a Telstra plan (excluding HomeLine Part and BusinessLine Part) with an active MessageBank, Home Messages 101 or MessageBank Virtual service linked to your MyInbox account. This will allow you to SMS only.

Go to section E on MyConnect for details on eligibility.
If you have your mobile linked to MyInbox, SMS or MMS rates according to your applicable mobile plan will be charged to your mobile account.

If you have both your mobile and your home or office service linked to MyInbox, by default SMS or MMS message rates will be charged to your mobile bill according to the rates in your applicable mobile plan.
Go to section E on MyConnect for details on pricing.

For more information please check the MyDesktop Messaging user guide.

What about International Roaming charges?

alexzhen — Fri, 25 Jul 2014 02:58:21 GMT

If youre going overseas, international roaming charges do apply. You can read all aboutinternational roaming services and rates here.

These charges exist because Telstra needs to pay each overseas network owner for service. So the rates vary by country, and by the type of service (voice calls, video calls, SMS, MMS, email, internet, etc)

Using MessageBank with my dial up Internet

alexzhen — Fri, 25 Jul 2014 02:57:39 GMT

Telstra Home Messages 101 will take your calls while your are busy on the Internet. However, in some instances, your dial up modem may mistakenly think the 'Stutter Dial Tone' from your Telstra Home Messages 101 service is a fault of some sort. To easily resolve this, you can amend the dial up settings of your modem so that it will continue to dial up even though it is receiving a 'Stutter Dial Tone'. This is at times referred to as Blind Dial and requires you to make some changes to your modem initialisation settings. Contact your Internet Service Provider for assistance.

BigPond Dial Up customers can call BigPond Dial Up Residential/Business Technical Support on 133 933 .

How to set Blind Dial on some popular operating systems.

Windows 98:
Go to:
Start;
Settings;
Control Panel;
Modems;
Properties;
Connection;
under call preferences, De-select wait for dial tone before dialling;
OK.

Windows 2000:
Go to:
Start;
Settings;
Control Panel;
Phone and Modem Options;
Modems Tab, Select your modem, and click on Properties;
Under 'Dial Control' De-select wait for dial tone before dialling, OK.

Apple Macintosh:
Go to:
Apple Menu;
Control Panel;
Modems;
Check the 'Ignore Dial Tone' box.

Types of MessageBanks

alexzhen — Fri, 25 Jul 2014 02:56:50 GMT

Telstra's Messagebank services comes in four (4) flavours:

MessageBank provides a personal answering service if a phone line is busy or can't be answered. Callers are greeted with the customer's own personal greeting and are then asked to leave a message which can be retrieved from any phone when the customer is ready.
MessageBank Virtual has its own individual telephone number allowing customers to ring in directly to the mailbox to leave a message, or to forward their home or business number to the mailbox, i.e. with Call Forward Immediate, No Answer and Busy. Callers will be prompted to leave a message and these messages can be retrieved at any time, by the mailbox owner. This can be done from any tone phone.
MessageBank Away is a greeting only mailbox. This enables customers to connect a personalised message to a mailbox informing callers of changed circumstances eg. Change of number, temporary office closure for holidays, or a permanent closure of a business premises. Messagebank Away does not allow for message deposits.
MessageBank Combined allows customers to have one voice mailbox for both their GSM/CDMA mobile phone and one nominated fixed telephone service.

How to call overseas from Australia using your mobile?

alexzhen — Fri, 25 Jul 2014 02:55:35 GMT

To call overseas from Australia using an Australian mobile

+ (the country code) (the destination mobile number without the leading 0).

For example if you were to call someone in the UK, their UK number is 0259999999, however to call or send an SMS to them from Australia, you need to format it like this +44259999999, so that is a + at the start, country code, followed by the number with the leading zero taken off. Many new mobile phones today will work without putting the + symbol in front of the number.

How to call overseas from Australia using a landline?

alexzhen — Fri, 25 Jul 2014 02:49:39 GMT

To call overseas from Australia using a landline

For a landline you need to dial 0011 (country code) (phone number) #

Dial 0011, then enter the country code of the country you are calling, then the number you are calling, followed by the hash key.

How to call an Australian mobile using your Australian mobile while overseas?

alexzhen — Fri, 25 Jul 2014 01:19:50 GMT

To call an Australian mobile using your Australian mobile while overseas

+61 (Mobile number without the leading 0)

For example, to call 0439 125 109 from any country, youd dial + 61 439 125 109.

How to call an Australian fixed line using your Australian mobile while overseas?

alexzhen — Fri, 25 Jul 2014 01:18:46 GMT

+61 (Area code without the leading 0) (Phone number)

For example, to call (03) 9999 1234 from any country, youd dial + 61 3 9999 1234.

Stop unwanted SMS, picture MMS or other mobile spam

alexzhen — Fri, 25 Jul 2014 01:17:58 GMT

I am receiving ringtones, wallpaper or jokes. How do I stop them?

The first step to stop further messages is to reply to the received ringtone, wallpaper or joke and type in the text: STOP RINGTONES or STOP JOKES or just STOP.

If this has worked, you should receive a confirmation text message.

If you receive these messages from multiple providers, you will need to send a STOP message to each provider.

If you continue to receive the messages after sending STOP, contact the provider directly. The contact number for the provider is in the SMS you sent the STOP reply to. You can also find it on your Telstra Mobile Bill under 'Separate Purchases'.

For more information call 13 2000 or your Telstra Business Account Representative.

Who can use online SMS or MMS Messaging?

alexzhen — Fri, 25 Jul 2014 01:15:27 GMT

To send SMS via MyInbox, you must have linked to MyInbox a Telstra prepaid or postpaid mobile service, or an eligible home or office service with an active MessageBank, Home Messages 101 or MessageBank Virtual service.

You can send online SMS/MMS to phones that are capable of receiving SMS/MMS messages and to non-Telstra mobile networks, including to mobile phones on some international networks.

Telstra cannot guarantee that messages sent via online SMS or MMS to international mobile phones (via international carriers) will necessarily terminate on the relevant international carrier's network.

There are no limits to the number of messages you can send however Telstra's FairPlay Policy will apply. You must not use MyInbox online SMS to send commercial electronic messages as defined in the Spam Act 2003 (Cth) in breach of the Spam Act.

The maximum number of characters allowed in a single SMS message is 160.

The maximum number of characters allowed in a single MMS message is 1000. Maximum size of file attachments is 450 KB.

Whats better for me? MessageBank or Telstra Voice2Text?

alexzhen — Fri, 25 Jul 2014 01:13:50 GMT

If youre often in situations where you are in a:

- meeting and cannot take or make calls, or
- operating environment where you cannot hear your MessageBank voicemail. Then Telstra Voice2Text maybe the ideal solution it will let you read your messages as SMS text.

In other words Telstra Voice2Text is discreet, immediate, and unaffected by background noise. Youd get good value from the service if calling MessageBank isnt always easy for you. Instead of getting your messages later and missing potential opportunities you can read your messages as soon as they come in and then decide whether to move to a place where you can return the call.

What speeds can I expect on the Next G mobile broadband network?

alexzhen — Fri, 25 Jul 2014 01:12:39 GMT

Typical Download Speeds are 550kbps - 8.0Mbps in all capitals and selected regional areas.

Typical Upload Speeds are 300kbps - 3.0Mbps in all capital and regional areas.

. Actual speeds vary due to factors such as distance from the cell, local conditions, user numbers, hardware, software and download source.
. With a Telstra Elite USB Modem, typical customer download speeds are 550kbps to 3Mbps in other coverage areas and typical upload speeds of 300kbps to 1Mbps in other coverage areas. With the Telstra Turbo USB Modem, typical upload speeds are 300kbps to 1Mbps in other coverage areas.

What should I do before travelling overseas?

alexzhen — Tue, 31 Mar 2015 23:12:48 GMT

Before heading overseas you should consider arranging International Roaming. To turn on International Roaming, you just need to fill out this form at least two working days before you leave Australia. This gives us enough time to arrange access to the overseas networks youll need to use your mobile phone at your destination(s).

You can also download our International Roaming Guide (PDF, 56KB).

Can I send and receive messages overseas?

alexzhen — Fri, 25 Jul 2014 01:11:03 GMT

Sending and receiving messages overseas

Yes you can send online Picture Messaging (MMS) Messages to some overseas mobile phones. However, Telstra cannot guarantee that messages sent via online Picture Messaging (MMS) to international mobile phones (via international carriers) will necessarily terminate on the relevant international carrier's network.
Click here for a full list of international destinations supported by online Picture Messaging (MMS).

Sending a Picture Messaging (MMS) overseas
Simply put a plus (+) then the country code and then the mobile number without the '0'.
For example, to send to China with a mobile number of 0259 999 999 type +86259999999 (note: the first '0' is dropped from the mobile number).

Sending a Picture Messaging (MMS) to international mobile phones
You can send messages to some international mobile phones.
However, Telstra cant guarantee the message will terminate on the relevant international carriers network. Check out the full list of international destinations supported by BigPond Picture Messaging (MMS).

Things you need to know

International picture and video messages have a size limit of 500 kilobytes per message. If you try to send a message over this limit it may not be delivered.
You do not have to do anything special to your phone or service number to use international MMS. If you can send within Australia then you can send overseas.
Check with friends and family overseas to ensure they have MMS working on their mobile.
Also ensure their carrier and country is listed on the Telstra International Mobile Destinations list.
Travelling overseas and still want to be able to send and receive your pictures and videos? Find out more from the international roaming site. If you are set-up so you can make international calls whilst overseas you can still send to friends and family within Australia and also to overseas destinations providing they are on the Telstra International Mobile Destinations list.
Don't forget that you can also send MMS to any email address worldwide too.
If the recipient isn't with a participating phone company, they may receive a text message directing them to a website to see your MMS.

Sending a Picture Messaging (MMS) if you are travelling overseas

As long as you are connected to the internet, you can send a Picture or Video (MMS) message from wherever you are in the world using MyInbox.

Can I see if Ill have mobile coverage when I travel?

alexzhen — Fri, 25 Jul 2014 01:08:58 GMT

If youre planning a trip away, you can check our coverage maps before you go.

However, you should bear in mind that mobile reception is subject to a wide range of local factors and may not be available everywhere within a covered area. For example, you may not be able to use your mobile in a valley even though its fine higher up the slopes.

And even though the Next G network uses a combination of frequencies to improve reception, the signal can still be blocked or degraded by buildings, hills, radio interference, distance from the antenna and other factors.

Can I receive SMS sent to my home or office phone online?

alexzhen — Fri, 25 Jul 2014 01:08:13 GMT

You can only receive specific SMS messages online in MyInbox called Talking Text.

If you have a text message (SMS) capable telephone you will be able to read SMS/text messages sent to your home or office phone on the screen of your telephone these text messages will not be displayed in MyInbox.

If you do not have a text message (SMS) capable phone, your text message is converted into speech and your phone will ring just like a normal phone call. The message will be read out to the person who answers the phone using Text-to-Speech technology. This service is called Talking Text.

If you're not at home, the Talking Text message will be read to your Telstra MessageBank® , Telstra Home Messages 101 service (if these have been activated) or a compatible answering machine. If a Talking Text message is deposited on a MessageBank it will also be sent to any linked MyInbox account exactly the same way as voicemail messages.

If you want to respond to a Talking Text message via SMS you will need to change the message type to SMS if you select reply the default will be an email.

Business Mobile plans and pricing

alexzhen — Fri, 25 Jul 2014 01:06:13 GMT

Business Mobile Maximiser Plans

Our Business Mobile Maximiser plans offer you maximum value, with generous included allowances for calling and messaging, covering your communication needs in Australia.

View our Business Mobile Maximiser plan info

Business Mobile Advantage Plans

Our Business Mobile Advantage plans offer you the flexibility of customizing your services to accommodate your unique business needs and provide access to a wide range of business benefits as you add more mobile services to your fleet.

View our Business Mobile Advantage plan info

Visit our Business Mobile Plans page

Are there roaming charges if I use mobile broadband out of town?

alexzhen — Fri, 25 Jul 2014 01:04:25 GMT

We wont ever transfer you to a secondary network or charge you extra just because you leave a metropolitan area. Telstra delivers mobile broadband over the Telstra Next G network which is our own national wireless network.

Youll enjoy the same competitive rates, whether youre in the middle of the city or the back of Bourke provided you have Telstra Next G network coverage.

Learn more Next G Network

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Exit of Dial up access (125107) capability for SMS Access Manager

What is the Telstra Event Detection (TED) API?

Order Express Admin User Guide

How to Set Up Data Notifications for Group and Individual Services

How do I check my mobile data allowance?

International Roaming - What is the Telstra Permanent Inbound Roaming Policy?

1. Key Consideration underpinning this policy:

2. Policy Framework

3. Permanent Inbound Roaming Reporting: Telstra will monitor the occurrence of permanent inbound roaming.

4. Exclusion Requests

How do I claim my All-4-Biz loyalty bonus?

A Few Details

Enterprise Class Smartphones and Tablets: Work Smarter - Compatible Devices

Apple® Devices

Android™ Devices

Windows® devices

BlackBerry® devices

Broadband downloads

Telstra Business Broadband user guides, tutorial and installation guides

Business Broadband support guide

Telstra Business Mail

Broadband Equipment

Remote Access (VPN)

CustData – manage my broadband usage

Contact us

Mobiles downloads

Mobiles software downloads, upgrade patches and tutorials

Mobile Broadband device firmware

Telstra USB 4G (Sierra AirCard 320U)

Firmware Install Instructions

Telstra Ultimate® Gateway (Netcomm 3G42WT)

Firmware Install Instructions

Mobile Broadband downloads

Telstra Universal Connection Manager

The Universal Connection Manager (UCM) is the administrative application for your mobile broadband service. It will provide you with a range of additional features including:

Full installation download instructions

Please note the following devices support the Universal Connection Manager:

Alternatively, you can download and install the Manufacturer Connection Manager via the below links

International Roaming - Coming home

Here are some handy hints on what you should do once you return to Australia.

International Roaming - Arriving at your destination

Connecting to a local network

International dialling formats

Using and retrieving MessageBank® and Voice2Text

International Roaming data usage information

Use of Wi-Fi networks instead of mobile data service

Language settings

International Roaming - Before you leave

Preparing for International Roaming

Activate International Roaming

Before you board, adjust your handset settings:

Quick reference to adjust these settings on your iPhone

Alternatives to using International Roaming

Connected to an international network but unable to receive calls

Connected to an international network but unable to make calls

Unable to connect to an international network

Follow these steps below:

Does the brand of laptop I have affect which mobile broadband card or modem I should choose?

Does Telstra have roaming charges?

How do I divert my phone to my MessageBank?

Change ring time on mobile phone before it diverts to messagebank

Can users share unused data between Mobile PLUS plans on the same account?

I am overseas and cant make or receive calls?

How much does an SMS cost?

How much do Text (SMS), or Picture (MMS) messages cost?

How do I use my Next G mobile phone or PDA as a modem to access mobile broadband?

How do I stop receiving MMS and SMS messages from Telstra?

How do I send and receive messages overseas?

How do I go about choosing a business phone solution?

How do I get international roaming on my mobile phone?

How can I track my mobile broadband usage?

How can I keep track of my online SMS usage?

What is the maximum number of recipients I can send an online MMS to at any one time?

What is MyDesktop Messaging? How do I use it? How can I send SMS (and MMS) via Microsoft Outlook or Outlook Express?

What about International Roaming charges?

Using MessageBank with my dial up Internet

Types of MessageBanks

How to call overseas from Australia using your mobile?

How to call overseas from Australia using a landline?