New knowledge base articles in Customer Contact Solutions

Does Telstra offer a CTI solution?

alexzhen — Fri, 25 Jul 2014 00:55:26 GMT

Telstra has introduced Callex® CTI into its Contact Solutions product suite. Callex CTI currently supports the following functions:

Load Balancing
Skills Based Routing
Network Call Parking
Screen Pop
Real-Time and Historical Reporting

Callex CTI will shortly provide:

Blended e-mail routing
Web chat, web call back, web call through, and
Network-based outbound dialling capability which can also be blended with inbound calls.

How do I apply for a new 13 or 18 number?

alexzhen — Fri, 25 Jul 2014 00:54:37 GMT

Applying for Telstras special 13 or 18 calling numbers is easy. Just call us on 132 000 or contact your Telstra Business Account Representative.

We can help your business attract callers with:

Priority One3 (e.g 13 xx xx)
1300 (e.g. 1300 xxx xxx)
Freecall One8 (18 02 xxx)
Freecall 1800 (e.g. 1800 xxx xxx)
International 1800 (e.g. 1800 xxx xxx) or
Phonewords (e.g. 13 CALL US, 1800 CALL 4 HELP, etc)

Learn more

Find out more about these options on the 13, 18 Numbers section of our website.

Can I request a particular 1300 or 1800 number?

alexzhen — Fri, 25 Jul 2014 00:53:04 GMT

Yes you can however the number you want may not be available. The Australian Communications and Media Authority (ACMA) only release a small volume of numbers to choose from. Please ask when you apply for your new number, and well do everything we can to accommodate you.

If another business is already using your preferred number, you will need to choose another number.

Learn how to maximise your Inbound Services capabilities with these helpful guide reference guides.

jaggi-abhi — Thu, 24 Jul 2014 01:24:04 GMT

Incontrol User Guide

This quick reference guide will show you how to set up additional Incontrol functions on your Inbound service.

Analyser User Guide

This quick reference guide will show you how to set up additional Analyser functions on your Inbound service.

International Freecall Fault Guide

Contact us:

1800 150 936

Learn how to maximise your Web Contact Centres capabilities with these helpful guide reference guides.

jaggi-abhi — Thu, 24 Jul 2014 01:07:10 GMT

These quick reference guides will show you how to set up and fully utilise the inbuilt capabilities of your Web Contact Centre solution.

Contact us:

1800 150 936