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Cisco Hosted Collaboration Solution and Jabber

mquinn — Fri, 27 Sep 2019 05:59:27 GMT

Download the latest TCC accrediated clients for Cisco Jabber on Windows and Mac.

FAQs for Liberate

mquinn — Mon, 17 Jun 2019 06:18:57 GMT

FAQs for Liberate Unified (TIPT and SIP Connect) and Liberate Mobile

TIPT

tejasshah3 — Mon, 11 Feb 2019 07:35:33 GMT

Feature Packs

Moving to Telstra Calling for Office 365 - I have a hybrid environment

tejasshah3 — Thu, 11 Oct 2018 06:23:37 GMT

Stop paying for phone lines you don’t need, get rid of those old desk phones and move to calling in the cloud. We show you how.

Moving to Telstra Calling for Office 365 - I already have a cloud environment

tejasshah3 — Thu, 11 Oct 2018 06:23:25 GMT

Stop paying for phone lines you don’t need, get rid of those old desk phones and move to calling in the cloud. We show you how.

Moving to Telstra Calling for Office 365 – I have locations all over the globe

tejasshah3 — Thu, 11 Oct 2018 06:23:10 GMT

Enjoy the same experience around the globe. With Telstra Calling for Office 365, your staff in Australia can now make PSTN calls via the Microsoft cloud.

Telstra Calling for Office 365 – Useful Links, User Guides and other Resources

tejasshah3 — Thu, 01 Nov 2018 04:34:48 GMT

A library of Useful Links, User Guides and other Resources to help you make the most of Telstra Calling for Office 365

Welcome to Telstra Calling for Office 365

tejasshah3 — Thu, 28 Jun 2018 06:34:28 GMT

An introduction to Telstra Calling for Office 365

Telstra Calling for Office 365

tejasshah3 — Thu, 16 May 2019 23:07:16 GMT

Microsoft Licences

What Microsoft Office 365 licences are required for Telstra Calling for Office 365 (TCO365)?

You must have the below pre-requisite licence subscriptions in Office 365 for each of your users in order for TCO365 to be utilised:

Microsoft 365 Enterprise E5
Microsoft 365 Enterprise E3 + Phone System
Microsoft Office 365 Enterprise E5
Microsoft Office 365 Enterprise E3 + Phone System
Microsoft Office 365 Enterprise E1 + Phone System
Microsoft Office Business Premium + Skype for Business (Plan 2) + Phone System
Microsoft Office 365 Education A5 for Faculty (must have a valid school email address to qualify)
Microsoft Office 365 Education A5 for Students (must have a valid school email address to qualify)
Office 365 Enterprise E5 (NFP)
Office 365 Enterprise E3 (NFP) + Phone System
Office 365 Enterprise E1 (NFP) + Phone System
Common Area Phone

The Phone System is a mandatory requirement as it provides calling capabilities that support Telstra Calling for Office 365. E5 subscriptions and Common Area Phone include Phone System.

Do I need to purchase pre-requisite Microsoft licences from Telstra?

If you currently purchase your licences from another Microsoft Cloud Solution Provider (CSP), then you will need to move your pre-requisite licence subscriptions to Telstra in order to purchase Telstra Calling for Office 365.

Customers under a Microsoft Enterprise Agreement (EA) can continue with their pre-requisite licences provided from Microsoft directly, and purchase Telstra Calling for Office 365 separately from Telstra.

Does Telstra have to be my Microsoft Cloud Solution Provider (CSP)?

Yes, you must authorise Telstra as your delegate CSP in order to purchase Telstra Calling for Office 365. This is even the case when your pre-requisite licence subscriptions are with Microsoft Enterprise Agreement (EA).

Why does Telstra have to be my Microsoft Cloud Solution Provider (CSP)?

Telstra must be a CSP for your Office 365 service in order to provide assurance and support for this voice calling service. Telstra must therefore remain an ongoing administrator of your tenancy for the duration you are using TCO365. Telstra would not be in a position to comply with assurance service levels and therefore reserves the right to cancel your Telstra Calling for Office 365 as it becomes an unsupported service configuration.

In addition to this, all current and future pre-requisite licences must be linked to the TCO365 licences in the Microsoft Administrator portal in order for Telstra to provide support of the service.

How do I transfer licences from another CSP to Telstra?

Fill in this form: https://say.telstra.com.au/customer/general/forms/adding-telstra-as-your-cloud-solution-provider

Where can I find pricing for required/compatible Microsoft licences?

Visit the Telstra Apps Marketplace (TAM): https://marketplace.telstra.com/home

Where can I purchase pre-requisite Microsoft licences?

Visit the Telstra Apps Marketplace (TAM): https://marketplace.telstra.com/home

Can my Microsoft tenancy be located outside of Australia?

No, your Office365 tenancy must be within Australia. This is due to the licencing structure of Microsoft CSP. The Telstra Apps Marketplace (TAM) is unable to add Australian licence subscriptions (including TCO365) to non-Australian tenancies.

Are compatible non-for-profits Microsoft licences available?

The below compatible Microsoft Office 365 non-for-profit licences will be available in time for general availability of TCO365:

Office 365 Enterprise E5 (NFP)
Office 365 Enterprise E3 (NFP) + Phone System
Office 365 Enterprise E1 (NFP) + Phone System

Calling Service

Can I extend the service to users outside of Australia?

Telstra Calling for Office 365 is currently only available in Australia to Australian businesses. Customers must have an ACN/ABN to qualify, and must be a Telstra customer. It is possible to use the service temporarily while overseas but Telstra can only support the use under a ‘best efforts’ bases.

How do I find out if I’m eligible to purchase Telstra Calling for Office 365?

Please fill out this form: https://say.telstra.com.au/customer/general/forms/telstra-calling-365

We will be in touch with you shortly.

Eligible customers are Telstra Enterprise and Premium Business customers. Please note that if you are a small business customer, you may not qualify or be eligible for Telstra Calling for Office 365.

Consenting Support

Does TCO365 use off-shore data handling or support services?

Yes, Telstra provides a service desk as part of the Telstra Calling for Office 365 (TCO365) service. This service desk may provide its service from within Australia or from overseas. The service desk is a single point of contact for customer administration support, incident and service request management in relation to your TCO365 Service.

Customer Data (including Personal Information as defined in the Privacy Act 1988 (Cth) collected through a Microsoft Cloud Service may be transferred and stored and processed in the United States, Australia, Singapore or any other country in which Microsoft or its service providers and their subcontractors maintain facilities. This applies to TCO365.

Number Management, Migration and Porting

Is international IDD call barring available when using TCO365?

The calling capabilities of the end users who utilise the TCO365 service is dependent on Office 365 feature capabilities. Office 365 supports call barring to international destinations (IDD). IDD barring can be enabled per end user using a PowerShell command script in the Office 365 Administration Centre. Refer to the Microsoft TechNet website for details.

Is premium number call barring available when using TCO365?

The calling capabilities of end users who utilise the TCO365 service is dependent on Office 365 feature capabilities. Premium numbers such as 19xx numbers, 1234, 12456, 13 and 1300 numbers cannot be barred. Microsoft are working on a feature improvement in the future that will allow the configuration of this type of barring for each end user.

How do I migrate my existing Telstra phone numbers to Telstra Calling for Office 365?

Our project team will work with you on a site-by-site basis to manage the migration of your Telstra phone numbers to Telstra Calling for Office 365. Through our service discovery and detailing stages, we will assess and validate the eligibility of your existing numbers. Once validated, Telstra can configure your number into Microsoft Office 365.

Migration is a gradual experience for several popular Telstra services, due to an interim migration cutover phase that allows the user to make and receive calls via TCO365 while using the existing service in parallel. We will provide you with an 1800 number, which you can use to forward calls from your previous service. When all testing is satisfactory, Telstra can then cut you over to TCO365 in its entirety.

How do I port my existing phone number to/from Telstra Calling for Office 365?

Local number portability is available if you want to switch phone service providers but keep your existing telephone numbers.

To port your number from another provider to Telstra, speak to your Account Executive. Telstra will be in touch to obtain further details on these numbers to commence the process. We will work with you and your previous provider to ensure a simple and smooth transition. Telstra charges for this service as part of a Professional Service package.

To port your Telstra number to another provider, you will need to raise this request with your new provider. They will then contact Telstra directly to arrange this process.

How do I set up new users with TCO365?

You will need to have purchased a new Telstra Calling for Office 365 calling plan to allocate to a new user. You will need to also request new phone numbers from Telstra at the same time unless you already have spare numbers you can use.

You can purchase a calling plan and request new numbers via the Telstra Apps Marketplace. Then use the Office 365 Administration Centre to allocate this plan and phone number to your new user. Once allocated, a dial pad will appear in their Office 365 Skype for Business or Teams client and they can start making calls.

What phone numbers can I use with my service?

TCO365 phone numbers are standard Full National phone numbers (i.e. 02 xxxx xxxx, or 03 xxxx xxxx). There are no special or premium 13x or 1800 numbers allocated directly into Office 365. These numbers can only be purchased separately and then directed to a TCO365 full national phone number.

Service Desk

Is a help desk provided with the service?

Telstra provides a service desk as part of the TCO365 service. The support desk contact details will be sent to you when the service is fully commissioned in our support system.

The service desk is a single point of contact for the initial triage and diagnostics of all elements of the TCO365 service. The service desk is available 24 hours a day, 7 days a week with limited support after hours for incident reporting.

TIPT Equipment

tejasshah3 — Thu, 21 Jun 2018 10:27:55 GMT

Huawei 8950

• Huawei 8950 Phone Guide

• Huawei 8950 Quick Reference Guide

OneAccess IAD

• One Access IAD User Guide

Panasonic DECT

• Panasonic KX-TGP600 & KX-TPA60 AND KX-UDT131 User Guide

• Panasonic KX-TGP600 & KX-TPA60 User Guide

• Panasonic KX-TGP600 & KX-TPA65 Deskphone AND KX-UDT131 User Guide

• Panasonic KX-TGP600 & KX-TPA65 User Guide - Deskphone

• Panasonic KX-TGP600 & UDT131 User Guide

Telstra Business SIP – Information and User Guides

tejasshah3 — Tue, 10 Sep 2019 01:57:00 GMT

A library of User Guides and documents to help you make the most of Telstra Business SIP

Telstra Liberate – Information, User Guides and Applications

rajeshdharmaji — Wed, 05 Jun 2019 23:09:56 GMT

A library of User Guides and documents to help you make the most of Telstra Liberate Office

Telstra VMR Companion App

rajeshdharmaji — Mon, 28 May 2018 06:59:42 GMT

User Guide

Telstra Business Connect App

smriti14 — Thu, 16 Jan 2020 00:29:25 GMT

A library of User Guides and FAQ documents to help you make the most of your Business Connect App.

TIPT Commpilot changes

bhagya123 — Thu, 17 Aug 2017 05:12:14 GMT

TIPT CommPilot is an application that allows business owners to remotely access their company’s telephony system to: customise how the business will respond to calls; manage incoming and outgoing calls; manage employees' phone numbers; and manage employees' rights. Commpilot has recently been updated to a new version (Revision 21) with some changes, including new features, that impact both Group Administrators and general users. The key changes are listed below, with more information available in the document here.

Hierarchical Communication Barring Enhancements

This allows the group administrator of an enterprise to control Hierarchical Communication Barring applied to a specific user in the group; and allows the “$” wildcard character at the beginning of the digit string.

Name Dialling Policy for Auto Attendant

This has introduced the ability to program the Auto Attendant to use dedicated name dialling last names and first names.

Call Processing Control Enhancements

This feature adds the Calling Line Identity for Redirected Calls policy to the existing Call Policies controls at both the user and virtual subscriber levels.

Extended Away Unanswered Call messaging

The voice portal has been modified to include an option to change the extended away greeting. The User can enable or disable the extended away option via the Messaging>Greetings page.

Call Recording pre-capability

There is a minor change to commPilot in the form of an option under the User>Profile>Device Policies page. This will not provide any call recording functionality until call recording is configured on TIPT in a future release.

Hunt Group Call Busy

A new policy called Enable Group Busy has been added to hunt groups. By default, this policy is turned “off”. When the policy is turned “on”, any incoming call to the hunt group triggers a busy treatment.

Announcement Repository

This feature enhances the user’s and group’s ability to add, maintain, and associate announcements that are used by services in TIPT.

Virtual Subscriber Assigned Services Reconciliation

Availability of the following services been extended: Outgoing Calling Plan, Pre-alerting Announcement, Communication Barring User-Control (CB-UC), Charge Number, and Calling Line ID Delivery Blocking.

Support of G722.2 (AMR-WB) Codec

The AMR-WB codec has been introduced to conferences and Interactive Voice Response services on the Media Server. This codec offers a sampling rate of 16 kilohertz (kHz) and uses between 6.6 to 23.85 kilobits per second (Kbps) of bandwidth. In commPilot, this new codec is now an option as the preferred codec for Call Centres, Route Points and Music on Hold services.

Internal Call CLID Policy

An administrator can now choose which CLID value (the extension, location code plus extension, or external CLID) is used as the presenting identity for internal calls.

Configurable First Digit Time-Out for Auto Attendant

Auto Attendant now supports a configurable time-out for the first digit collection when a caller is navigating through the top-level Auto Attendant menus.

Group Administrators can no configure the timeout value, the default value being 10 seconds.

Device Management Rebuild or Reset Queue Enhancements

An administrator can now monitor and control the Device Management event queues.

Messaging Server Sharing Server Licensing

A new link has been added under the messaging menu for the new Collaborate-Sharing service. This link is visible to the Group Administrator as well as the User but it has no configuration options.

Selective Criteria Enhancements for Called Number

Selective services now provide functionality on the number called in addition to the criteria already available. This is especially desired for more sophisticated fixed/mobile deployments where the “behaviour” of calls is intended to be different depending on whether the subscribers are reached via their mobile numbers. Selective services are: Call Forwarding Selective; Selective Call Rejection; TIPT Anywhere; Custom Ringback User; Executive; Executive-Assistant; Priority Alert; Selective Call Acceptance; Call Notify; Pre-alerting Announcement; Find-me/Follow-me.

Query Find-Me Follow-Me Numbers

This feature extends the ability to query a number and provide the result t numbers on which the TIPT Anywhere service is configured.

Call Decline Device Policy

A user in a Shared service (eg Shared Call Appearance) can now terminate ringing at all locations by declining the call at one of the endpoints. This terminates all ringing calls and applies the Busy treatment to the originator.

Trunk Group Availability Status Enhancements

The sendContinuousOptionsMessage Application Server configuration parameter can now enable the continual sending of SIP OPTIONS to determine the trunk group availability status. This allows an administrator to control which OPTIONS response status codes indicate an available trunk group.

TIPT Password Expiry Webform

bhagya123 — Mon, 24 Apr 2017 05:37:37 GMT

The TIPT Password Expiry feature, when enabled, requires all TIPT users within a Company to change their Web password login credentials periodically based on the number of days (either 30, 60 or 90 days) requested.

When the password expiration is enabled, the user will be notified that their password has expired and will be prompted to change their password.

Enabling the password expiry feature currently applies to CommPilot only. Support for TIPT UC-One desktop, mobile and tablet clients will be available by the end of Q2 noting it will be rebranded as Telstra UC-One Communicator.

This feature must be requested from the Company’s Authorised Representative prior to Telstra enabling the feature.

In order to request the Password Expiry feature for your Enterprise, please complete the following webform.
* denotes mandatory fields
This form must be completed by Authorised Representative of your Company, or your Company’s Telstra Account Team
Once completed please press Submit.
Your request will be submitted to TIPT Provisioning for action.

To navigate to the webform and submit your password expiry request, please click here

Cisco® Spark™ installers

manakulkarni — Tue, 20 Dec 2016 05:10:12 GMT

What are Spark Meeting rooms?

manakulkarni — Tue, 20 Dec 2016 05:13:25 GMT

Depending on the model, a Spark Room System™ can use up to 3 Mbps or 6 Mbps if available. In all cases, the system can use the minimum bandwidth level, as low as 64 Kbps, if the network is constrained.

Model or Series	Bandwidth	Video and Content Quality
SX10 DX80	Up to 3 Mbps	720p30 for main video 1080p5 for content
SX20, SX80 MX series	Up to 6 Mbps	1080p30 for main video and content

Model or Series

Bandwidth

Video and Content Quality

SX10

DX80

Up to 3 Mbps

720p30 for main video

1080p5 for content

SX20, SX80

MX series

Up to 6 Mbps

1080p30 for main video and content

For point-to-point calls, the room system sends 1080p30 if 2.2 Mbps is allocated. For multipoint calls, 3 Mbps is required to send 1080p30.

Cisco® Spark™ Quick Links

manakulkarni — Tue, 20 Dec 2016 05:09:01 GMT

Use this format http://insight.telstra.com.au/t5/Knowledge-Articles/TIPT-Quick-Links/ta-p/1375

Download installers
- iPhone and iPad
- Android
- Mac
- Windows

Run a Cisco® Spark™ Network Test (https://mediatest.ciscospark.com/)
Cisco® Spark™ Knowledge Base link: https://support.ciscospark.com/
Cisco® Spark™ Service Status Portal – check on any issues that may be affecting the service performance. https://status.ciscospark.com/

How do I get started with Spark?

manakulkarni — Tue, 20 Dec 2016 05:09:26 GMT

Download one of our Getting Started Guides, The Short Version or The Advanced Guide, to get started.

Remember - teams work best when everyone is on board. Make the most of Cisco Spark by having your whole team on board to send messages, share files, meet face-to-face, and make calls.

Should I get Cisco® Spark™ or Webex?

manakulkarni — Mon, 19 Dec 2016 07:13:07 GMT

Cisco® Spark™ and WebEx integrate across the same collaboration platform. However each is geared to a different user experience.

Spark aims to provide simple, out-of-the-box style collaboration grounded in business messaging, team chat and small mobile video meetings.

WebEx is geared towards more versatile functions and can be tailored to your specific needs through various clip-ons.

If you are looking for a richer experience, different licenses models or toll audio then you should speak with your Account Executive about which is the best choice.

How can I customise Spark for my business?

manakulkarni — Tue, 20 Dec 2016 04:13:17 GMT

You can utilise Cisco’s open APIs to integrate Spark with the tools that run your business, enabling teams to immediately respond to opportunities and issues. In the age of the agile business, this is how you trump the competition and deepen engagement with your customers.

Get started with Spark’s native integrations or customise your own.

Learn more at the Cisco® Spark™ for Developers portal.

Where do I find out more about the different Spark paid licences?

manakulkarni — Tue, 20 Dec 2016 04:14:17 GMT

Cisco® Spark™ can be purchased both through your account executive and via the Telstra Apps Marketplace.

Pro Tip: You should always speak to a Telstra Account Executive if:

You’re looking to purchase over 200 licences
You’re seeking a richer meeting experience (greater than 25 participant requirements, recording capabilities, annotation, room control functions including roster list, recording, mute and lock rooms and other productivity based tools).

How do I find out more about the physical Spark Room Systems™ Endpoints?

manakulkarni — Tue, 20 Dec 2016 04:17:35 GMT

Cisco® Spark™ allows you to video-enable any of your conference rooms or unused meeting spaces by plugging in a Spark Room System™ endpoint.

These Cisco video conferencing endpoints register directly to the Spark Cloud Platform. This mean you no longer have to invest in building large, complex on-premises or private cloud solutions.

Typically most meeting areas fall into one of the following categories:

Desktop Collaboration– Ideal for desk based power users or small huddle based project teams who find themselves having a lot of ad hoc meetings (up to 3 participants).

Shared Spaces– Ideal for larger huddle spaces or small agile meeting rooms that share their meeting spaces and work more flexibly (up to 5 participants).

Dedicated Meeting Room– Ideal for meeting rooms and areas dedicated to scheduled meetings (up to 10 participants).

Speak with your Account Executive to find out which working style best suits your business and we can match you with the right Cisco® Spark™ solution.

How do I get started with the Spark Service?

manakulkarni — Tue, 20 Dec 2016 04:19:36 GMT

We have a great range on online tutorial videos depending on your needs. Here's a few to get you started:

> Navigate Cisco® Spark™ on an Android Device

> Creating Rooms & Inviting Contacts

> Post Comments & Share Files on an Android Device

Why isn’t my web browser working?

manakulkarni — Tue, 20 Dec 2016 04:20:33 GMT

Cisco® Spark™ for Web is supported on:

The current release of Chrome
The current release of Firefox
Internet Explorer 11 and later

You might encounter unpredictable display and behaviour problems if you access Cisco® Spark™ for Web using another browser.

If the problem still persists, we recommend checking for any known service issues found here: https://status.ciscospark.com/

How do I know if I have sufficient bandwidth to make video calls using Spark?

manakulkarni — Tue, 20 Dec 2016 05:05:50 GMT

To check the bandwidth available on your network, we suggest running a network test.

The Cisco® Spark™ Network Test checks the current state of your network. The results indicate whether the current settings are optimal to run Cisco® Spark™ services.

Before You Begin

For this test to run correctly, we recommend that you use the desktop version of Mozilla Firefox (version 28 and later) or Google Chrome (version 39 and later).

Run this test on a device connected to the network that you want to test for Cisco® Spark™ services.

1	In your browser, open the Cisco® Spark™ Network Test.
2	Follow the on-screen instructions to produce a report about the network connectivity.
3	Confirm that results are successful, remediate any issues as recommended in the test results
4	Contact your Account Executive if you want to engage Telstra services to assist with the network remediation.

Where do I sign up for a free Spark trial?

manakulkarni — Tue, 20 Dec 2016 05:06:30 GMT

Your free Cisco® Spark™ trial of Business Messaging and Meeting licence can be activated from the Telstra Application Marketplace or by speaking directly with your Account Executive/Partner.

For all orders placed through the Application Marketplace, you must first register your business credentials.

If you are ordering over 200 licences, we recommend you first speak with your Account Manager to ensure you get the optimal experience. If you don’t know who your Manager is call 1300 835 787.

ISDN Product Cease Sale and longer-term exit

manakulkarni — Thu, 13 Feb 2020 10:37:05 GMT

Technology update: Advanced notice of ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink, and Frame Relay product cease sale and longer-term exit.

We have decided to cease the sale and to exit ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink and Frame Relay products (together, ‘Products’) for both our wholesale and retail customers due to the supporting technologies and platforms nearing the end of life.

Telstra has decided to exit Products across all geographic regions by 2022. Before this time, the underlying technologies and platforms that support these Products will have ceased being supported by the relevant vendors meaning Telstra will no longer be able to provision and maintain services to satisfactory levels.

Additionally, during this period we expect that the nbn co rollout will reach up to 92% of Australian premises, with Telstra subsequently being required to disconnect the copper network that is currently used to deliver these Products on a region by region basis.

This advance notice is being provided to allow you sufficient time to plan for an appropriate replacement solution for your business, whilst allowing Telstra to comply with its disconnection obligations.

From 31 January 2018, a “stop sell” will be in place for Telstra Retail and Telstra Wholesale customers who do not already acquire these Products (as at that date).

Products will stop being available for sale to all Telstra Retail and Telstra Wholesale customers who acquire these Products from 30 June 2018. Telstra Retail and Telstra Wholesale customers will still be able to make configuration, software and record changes to existing services for each of the Products during the period leading up to final disconnection of those services, subject to any rules to be put in place as part of Telstra’s more detailed disconnection processes.

The Products’ Final Exit Date will be communicated to you

We expect the disconnection of existing services for the Products to follow nbn co’s rollout region disconnection timeframe, starting from June 2019 (when we anticipate these Special Services would otherwise commence being subject to disconnection under an nbn co-White Paper) and continuing until June 2021. These disconnection arrangements will be notified to customers.

The final exit date for ISDN2, ISDN2 Enhanced, ISDN10/20/30 will be 31 May 2022. Final Exit Date and the process for the disconnection of existing product/services will be communicated to you with appropriate notice.

We will follow our usual product exit processes in addition to the Migration Plan obligations

We will communicate further with you about the need to migrate your services to alternative solutions leading up to disconnection and the Final Exit Date, consistent with our standard approach to product exits. Our disconnection processes for these Products will also be consulted on with nbn co. Wholesale customers and the ACCC, in accordance with our obligations under the Migration Plan.

So what’s next?

If you are an existing or prospective customer, your service has not changed. You can continue to receive your service on your current terms and can continue to order new services up until the relevant “stop sell” date that applies to you. We will communicate further information in relation to the various milestones, including the Final Exit Date, in due course.

Telstra has a range of IP, Ethernet and Unified Communications solutions that you can select to replace these legacy products. Your Telstra sales representative is keen to work with you on a migration transition that can deliver you enhanced business capability. Please contact your Telstra sales representative, or if you are a small business customer, call 13 2000.

Telstra IP Telephony (TIPT) Feature Exit

bhagya123 — Sun, 18 Sep 2016 23:30:50 GMT

Cisco Telephony System UC Cease Support

d611160 — Sun, 14 Aug 2016 23:21:36 GMT

Cisco Telephony System UC 320/520/540/560 equipment has reached its end of life and Cisco is no longer producing parts or supporting software for these systems. Due to the age of the equipment there is an increased risk of failure. The sourcing of spare parts and major components is becoming increasingly difficult, and without vendor support we no longer have the highest level of technical support.

As a result, from 30 September 2016, we will no longer be able to support this product and its associated products under a Telstra Business Services (TBS) Priority Care Services Agreement.

For more information on effected equipment, please refer to the following sites:

CustomNet: Cease Sale Notification

alexzhen — Thu, 28 Jul 2016 00:26:46 GMT

CustomNet (also called CustomNet Spectrum) is no longer available to new Telstra Retail customers (from 14 July 2016).

This product has been subject to a cease sale to new Telstra Wholesale customers since 2008.

If you are a current CustomNet customer, you can continue to receive CustomNet in accordance with the existing terms.

Cloud Collaboration- Cisco Powered Training Portal

bri — Wed, 20 May 2015 01:36:15 GMT

Find out more about the training portal.

Getting started with Cloud Collaboration - Cisco Powered Training Portal

bri — Wed, 20 May 2015 01:37:09 GMT

The training portal is designed to help users better understand their tools and technologies.

Cloud Collaboration - Cisco Powered Training Portal Troubleshooting Guide

bri — Wed, 20 May 2015 01:33:21 GMT

Need help starting up or having trouble accessing the portal?

Help troubleshooting Cloud Collaboration - Cisco Powered Training Portal

bri — Wed, 20 May 2015 01:32:17 GMT

Download this guide for step by step troubleshooting for Internet Explorer, Firefox, Chrome and Safari.

Application Assured Networking (AAN) Policy Control User Guide

jaggi-abhi — Mon, 24 Nov 2014 02:02:24 GMT

This User Guide provides details on how to use the Application Assured Networking (AAN) Policy Control service.

Telstra Business Connect FAQ and known limitations

alexzhen — Thu, 15 Nov 2018 03:49:29 GMT

Download Telstra Business Connect FAQ and known limitations document

TIPT - Video conferencing FAQs

alexzhen — Wed, 01 Aug 2018 11:31:42 GMT

Download TIPT - Video Conferencing FAQs

TIPT Quick Links

alexzhen — Thu, 27 Apr 2017 02:44:12 GMT

Access to CGA Support Tool

TIPT Password Expiry Form

TIPT Hardware & Software Requirements

alexzhen — Thu, 28 May 2015 02:02:12 GMT

Here you will find the minimum Hardware and Software Requirements for Telstra IP Telephony clients

Download the TIPT Clients Hardware and Software Requirements (PDF, 196KB)

TIPT Video - Getting to Know your Remote Control

alexzhen — Mon, 11 Aug 2014 00:03:59 GMT

This video will introduce you to the features of the Remote Control. All the buttons on the remote control are explained. The video will also introduce you to some frequently used video conferencing terms.

TIPT Virtual Meeting Room (VMR)

alexzhen — Mon, 11 Aug 2014 00:02:04 GMT

This video will introduce you to how to use your Virtual Meeting Room also known as a VMR. Dialling in as a host or guest and using feature access codes to change options is also covered in this presentation.

TIPT Video - Features and Functionality

alexzhen — Mon, 11 Aug 2014 00:00:08 GMT

This video will introduce you to features such as camera control and content sharing. Changing the layout of the participants in the video call and configuring and using presets (preset camera positions) is also covered in this presentation.

TIPT Video - Getting to Know your Hardware

alexzhen — Sun, 10 Aug 2014 23:58:35 GMT

This video will introduce you to your Video Conferencing system hardware. Features such as: the screen, the Remote Control; the Camera; the CODEC; the VGA cable; and the microphone are covered.

TIPT Video - Getting Started

alexzhen — Sun, 10 Aug 2014 23:52:59 GMT

his video will introduce you to features such as setting up a video conference, making, receiving and ending calls. Point to point calls and multiparty calls using a virtual meeting room are explained. Tips for conducting a successful video meeting is also covered in this video.

Comm Pilot - Changing a Profile Name

alexzhen — Sun, 10 Aug 2014 23:50:50 GMT

How To Video on changing a User's Profile name and CLID in CommPilot as a Customer Group Administrator.

VVX500 Media Phone - Exploring the Device

alexzhen — Sun, 10 Aug 2014 23:47:32 GMT

A How To Video on exploring the different buttons of the Telstra IP VVX500 media phone.

VVX500 Media phone - Call Control

alexzhen — Sun, 10 Aug 2014 23:43:56 GMT

How To Video on learning how to Hold; Transfer; Conference Call; BLF (Busy Lamp Field)

VVX500 - Features

alexzhen — Sun, 10 Aug 2014 23:41:54 GMT

How To Video on learning how to Hold; Transfer; Conference Call; BLF (Busy Lamp Field)

TIPT Video

alexzhen — Thu, 29 Aug 2019 12:09:18 GMT

Videos:

Getting Started

Features and Functionality

Getting to know your Hardware

Getting to Know your Remote Control

Exploring the Call Centre Supervisor Screen

alexzhen — Fri, 08 Aug 2014 00:20:17 GMT

Exploring the Call Centre Agent Screen

alexzhen — Fri, 08 Aug 2014 00:18:56 GMT

Call Centre Supervisor Commonly used features

alexzhen — Fri, 08 Aug 2014 00:14:03 GMT

How do I protect my systems from potential security breaches?

alexzhen — Fri, 25 Jul 2014 03:51:39 GMT

As a rule, business communication tools need to be protected from potential security breaches, and your new Private Automated Branch Exchange (PABX) system and voicemail solutions are no exception.

Find out more about security for your system by downloading the Fixed phone security essentials checklist (PDF, 106kB)

How can I find an office phone solution that's right for my business?

alexzhen — Fri, 25 Jul 2014 00:52:19 GMT

A complete communications package from Telstra Business Systems can help your business upgrade its phone system in a way that is simple, delivers value for money and allows you to take advantage of the latest technologies.

For personal assistance, call 1800 104 046.

Find the right office phone solution

Do I have to have voicemail active on my mobile phone?

alexzhen — Fri, 25 Jul 2014 00:50:47 GMT

Yes

Do Agents and Supervisors have to belong to the same group?

alexzhen — Fri, 25 Jul 2014 00:50:11 GMT

No, Agents and Supervisors can be a part of any group in your Enterprise, however they must be on TIPT.

How can I get in touch with someone who can help with my TIPT query?

alexzhen — Fri, 25 Jul 2014 00:49:43 GMT

For How-to support the How-to Help Desk can be contacted on 1800 648 116.

If you are experiencing any problems please contact your Customer Administrator.

If you cannot resolve your issue or problem using the resources on this website, contact the Telstra IP Telephony Helpdesk - 1800 287 289.

What is Telstra Phone Conferencing?

alexzhen — Fri, 29 May 2015 03:34:52 GMT

With Telstra Phone Conferencing you can have a few people - or thousands - talk to each other as if they were in the same room, even if they're on the other side of the world.

Benefits

Enable your team to meet conveniently and economically
Meet more regularly, at short notice
Available 24 hours a day
Take the work out of reaching a meeting
Concentrate on the real work at hand
Benefit from more informed decision-making
Convene regular team meetings, tutorials and board meetings

For more information please visit the Telstra Phone Conferencing product page.

What is Computer Telephony Integration (CTI)?

alexzhen — Fri, 25 Jul 2014 00:48:20 GMT

CTI allows routing decisions to be made for each customer contact and extraction of information which is likely to assist an agent in call processing.

For example, an IVR could be used to request caller information such as customer ID and enquiry type. The service then delivers the caller's account details, enquiry type and contact history information to the LAN/WAN for presentation to the appropriate agent's desktop, simultaneously with delivery of the call to their handset.

Advanced CTI also provides interaction with Internet capabilities to facilitate contact between the caller and the agent.

Want to speak to someone about your Office Phone?

alexzhen — Fri, 25 Jul 2014 00:47:28 GMT

You can email or call us, whatever is convenient:

If you want to email us, just complete the Email Us Form

Or if you want to call us, we can be contacted on 1800 104 046 or get in touch with your Telstra Business Account Representative.

Need help with your Office Phone solution?

alexzhen — Fri, 25 Jul 2014 00:46:45 GMT

You can email us or call us, whichever is convenient:

If you want to email us, just complete the Email Us Form

Or if you want to call us, we can be contacted on 1800 104 046 or contact your Telstra Business Account Representative.

If I want to use my TIPT voicemail all the time, do I have to turn my mobile voicemail off?

alexzhen — Fri, 25 Jul 2014 00:46:12 GMT

If you want to use your TIPT voicemail all the time, you will be required to turn your mobile voicemail off. Ensure your Call Forward on your mobile phone is turned off so that unanswered calls will go to your TIPT voicemail. As each mobile phone is different, please refer to the user guide for your specific mobile phone for instructions.

Why does my TIPT phone ring first and mobile phone rings after a couple of rings?

alexzhen — Fri, 25 Jul 2014 00:45:26 GMT

This is an expected behaviour due to the lag of signalling with mobiles. Your TIPT phone will ring approximately 1-2 times before your mobile phone rings.

Why does my TIPT phone ring first and mobile phone rings after a couple of rings?

alexzhen — Fri, 25 Jul 2014 00:44:52 GMT

This is an expected behaviour due to the lag of signalling with mobiles. Your TIPT phone will ring approximately 1-2 times before your mobile phone rings.

Why does my listed location / mobile phone not ring when incoming calls arrive but my TIPT phone does?

alexzhen — Fri, 25 Jul 2014 00:44:10 GMT

Ensure that

Your Anywhere feature is configured & turned on
Ensure the listed location is Enabled. If the number appears in the list but does not have a tick next to it, then the device will not ring on an incoming call.
Your Call Forward No Answer number of ring is at a minimum of 6 rings.

Note: Even though the device does not ring a call can still be pulled to it to continue your conversation.

Why do some of my voicemail messages go to my TIPT phone and some go to my mobile phone?

alexzhen — Fri, 25 Jul 2014 00:43:24 GMT

Calls can either go to your mobile voicemail box or your TIPT voicemail box.

When I'm using the Anywhere feature, why can't I transfer a call from my mobile that I have pulled from my TIPT desk phone?

alexzhen — Fri, 25 Jul 2014 00:42:40 GMT

Check with your Customer Group Administrator that in CommPilot the 'In Call Service Activation' feature is turned On.

Instructions to turn the feature on: In CommPilot from the Users Profile, select Call Control then select In-Call Service Activation and select the On radio button. Click Apply and OK.

'Caller Group' allocations

alexzhen — Fri, 25 Jul 2014 00:40:30 GMT

Small Business and Small Corporate customers can set up 'Caller Groups' in Online Bills and allocate calls to particular people or cost centres. A summary of the calls allocated to each Caller Group can then be viewed. Allocations of calls to these Caller Groups can even be made in Calls Yet To Be Billed, and will remain allocated, online, once the Online Bill has been issued.

Blue Jeans Getting Started Guide

jaggi-abhi — Wed, 20 Apr 2016 22:37:52 GMT

The Blue Jeans Getting Started Guide will show you how to setup and use all the important functions of a Blue Jeans video service including scheduling a meeting, joining conferences, manage meetings and personal meetings.

123

Contact us:

Chat to your Telstra Account Executive: 1300 835 787
The Video Conferencing Help Desk: 1800 011 080
Try Blue Jeans on for size – sign up for a 14 day free trial https://telstra.bluejeans.com/

TIPT Applications Development Environment

alexzhen — Thu, 15 Nov 2018 03:47:41 GMT

TIPT Application Development Environment allows the creation of customised applications available to both customers and developers

Telstra Business Connect – Information, User Guides and Applications

alexzhen — Thu, 15 Nov 2018 09:53:37 GMT

Telstra Business Connect can now be used over the Internet.

The Telstra Business Connect portal allows a Customer Group Administrator (CGA) and/or User to redefine the default setting of automatically being connected to your Company network (VPN).

Instructions are listed below. Initially go to the TIPT UC One Collaborate Portal and follow the instructions.

For a User to change their setting to connect to UC-One through the Internet click on the following link to open a step by step instruction document. Telstra Business Connect – USER

For a CGA to change settings for a user or their group to connect to UC-One through the internet click on the following link to open a step by step instruction document. Telstra Business Connect – CGA

Telstra Business Connect is a unified communications application designed to increase business productivity by simplifying the way users communicate, whether they are at their desk or on the road.

It's having the power of your TIPT desk phone in the palm of your hand.

Telstra Business Connect can be deployed on mobile devices such as iPhones & iPads, Android phones and tablets and the Windows and MAC desktop platform.

IMPORTANT Note: For Telstra Business Connect to work the following is required

The user must have a Standard or Executive feature pack
The user must be configured for Telstra Business Connect (See User Guide & Application Downloads)
The device(s) you want to run Telstra Business Connect can either be connected to your private TIPT Network or the Public Internet. To change you connection setting, follow the instructions outlined in Using the TIPT UC-One Portal – User, or CGA links in the green box listed above.

The current version of the iOS & Android mobile clients can be found on the respective Mobile Application stores

Telstra Business Connect App

A library of User Guides and FAQ documents to help you make the most of your Business Connect App.

User Guides

• Business Connect for TIPT and DOT Users

Feature Guides

• Business Connect - iPad Feature Guide

• Business Connect - Android Tablet Feature Guide

• Business Connect - Android Phone Feature Guide

• Business Connect – PC Desktop Feature Guide

• Business Connect – PC Desktop with Skype for Business Feature Guide

• Business Connect – Mac Desktop Feature Guide

• Business Connect – iPhone Feature Guide FAQ

Scenarios

TIPT Telstra Business Connect Mobile Deployment Scenario Callback

Application downloads

To install Telstra Business Connect on your PC Desktop (.exe version)

Click the following link Telstra Business Connect for PC Desktop(.exe)
Once it has been downloaded then enter your username and password.

To install Telstra Business Connect on your PC Desktop (.msi version)

Click the following link Telstra Business Connect for PC Desktop(.msi)

Once it has been downloaded then enter your username and password.

To install Telstra Business Connect on your MAC Desktop

Click the following link Telstra Business Connect for MAC Desktop

To install Telstra Business Connect on your (windows) PC with Lync integration on your desktop (.exe version)

Click the following link Telstra Business Connect with Lync integration(.exe)
Once it has been downloaded then enter your username and password.
to apply desktop Lync integration, log on to the UC-One Portal and tick the ‘Enable Lync Integration’ check box.

To install Telstra Business Connect on your (windows) PC with Lync integration on your desktop (.msi version)

Click the following link Telstra Business Connect with Lync integration(.msi)
Once it has been downloaded then enter your username and password.
to apply desktop Lync integration, log on to the UC-One Portal and tick the ‘Enable Lync Integration’ check box

To install the Telstra Business Connect app on your Android mobile device

Click the following link Telstra Business Connect for Android

To install the Telstra Business Connect app on your iOS mobile device

Click the following link Telstra Business Connect for iOS

TIPT Reception Information and User Guides

alexzhen — Thu, 15 Nov 2018 03:50:07 GMT

TIPT Call Centre and miReception Clients are currently on R19.0.46 & R19.0.41. If you upgrade to Chrome version 45, you may experience some performance issues.

Telstra IP Telephony provides receptionists with new ways of managing and screening inbound calls through a PC-based Console application, specifically developed for receptionists and attendants to provide greater power, control and flexibility.

Quick reference guide

Single page guides outlining the main features, together with explanations of the buttons/icons.

miRECEPTION

Using miRECEPTION Quick Reference Guide (PDF, 329KB)

miRECEPTION Keyboard Shortcuts (PDF, 65KB)

User manual

The User manual provides extensive operating instructions on miReception features and functionality

miReception User Guide (PDF, 4.4MB)

TIPT User Information – Handset and Feature User Guides

alexzhen — Tue, 28 Aug 2018 09:14:09 GMT

Videos:

VVX500 - Features

VVX500 Media Phone – Call Control

VVX500 Media Phone – Exploring the Device

TIPT Virtual Meeting Room (VMR)

TIPT Customer Administrator

alexzhen — Thu, 29 Aug 2019 12:30:37 GMT

Videos:

Comm Pilot – Changing a Profile Name

Pre Deployment Information

alexzhen — Wed, 01 Aug 2018 19:00:08 GMT

When you deploy your new TIPT service into your business, you will need the following important information. We request that you complete this Configurator to help ensure a successful implementation. You must submit the results by email to your Telstra Project Manager prior to any appointments for installation and training.

TIPT Configuring Your Service Quick Setup Guide (PDF, 409KB)

TIPT Customer Detailed Integration Guide (PDF, 2.06MB)

TIPT Call Centre Resources

alexzhen — Thu, 15 Nov 2018 03:50:56 GMT

Videos:

Exploring the Call Centre Supervisor Screen

TIPT Application Downloads

alexzhen — Tue, 14 Jan 2020 04:52:38 GMT

Advanced features for your IP telephone service

Reset Password

alexzhen — Thu, 17 Jul 2014 03:54:15 GMT

Logging into CommPilot

alexzhen — Thu, 17 Jul 2014 03:49:35 GMT

IP450 phone call control

alexzhen — Thu, 17 Jul 2014 03:42:43 GMT

IP450 phone features

alexzhen — Thu, 17 Jul 2014 03:35:54 GMT

Exploring the VVX500 Media phone

alexzhen — Thu, 17 Jul 2014 02:23:39 GMT

miRECEPTION Managing Calls

alexzhen — Fri, 08 Aug 2014 00:13:04 GMT

Exploring miRECEPTION screens

alexzhen — Thu, 17 Jul 2014 02:22:19 GMT

Call Centre Agent commonly used features

alexzhen — Fri, 08 Aug 2014 00:14:58 GMT

Commonly used features of Call Centre Agent.

Telstra Telephony Toolbar - Telstra Services

alexzhen — Wed, 16 Jul 2014 23:35:12 GMT

Learn how to set commonly used options such as Logging on and off the toolbar, Call Forwarding & Searching using the Services Toolbar.

TTT Call Control Toolbar

alexzhen — Wed, 16 Jul 2014 23:32:29 GMT

This is a How To Video on learning how to Make and Answer calls; Hold; Transfer; and perform Conference Calls using the Call Control Toolbar.

TIPT UC-ONE PC and Mac Desktop Client

alexzhen — Tue, 28 Jun 2016 00:34:21 GMT