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T Analyst - A fresh new look

JulesT — Fri, 14 Oct 2016 23:27:50 GMT

We have given T Analyst a fresh new look and improved navigation throughout the application.

You’ll notice a bunch of new features, including the introduction of new default filters that will assist in reviewing your billing information further.

T Analyst - New home tab

JulesT — Fri, 14 Oct 2016 21:32:28 GMT

The home tab has been updated with the following changes.

The main navigation bar has been updated to include Cost Allocation, Summary and Detail reports under the one tab titled "Reports".

2. A new section titled "Report Orders"provides users with a preview of total pending and completed report orders.

3. Users can go directly to their usage via graph.

Go to New View Bill tab

T Analyst - New View Bill tab

JulesT — Fri, 28 Oct 2016 03:58:03 GMT

The View Bill tab has been updated with some additional features.

T Analyst - New Reports tab

JulesT — Fri, 14 Oct 2016 21:35:16 GMT

We have made some changes to assist with navigating through reports in T Analyst.

1. The cost allocation, summary and detail reports are now accessible through the reports tab.

Cost Allocation

1. Table will automatically display cost centre allocation based on hierarchy selection.

2. Users can alternate between different hierarchies.

3. New in help function to explain features on page.

4. Users can utilise new search field to drill down to a specific cost centre level.

5. Select download icon to extract cost allocation report.

Summary Reports

1. All default reports are listed underneath each report type. Users can click on report type name to expand or collapse list of reports.

2. Additional drop down menu titled "Hierarchy" allows users to alternate between different hierarchies.

3. The cost centre drop down menu allows user easy access to their cost cente level.

4. A "browse" feature has been added to cost centre level drop down menu. This allows

Users to search or select any cost centre within their hierarchy.

5. In help function provides explanation of options on page.

6. Users can edit report by clicking on "edit" icon.

7. Users can schedule a report by selecting the "Request Report" icon.

8. To delete a report, users can select "Remove Report" icon.

9. To select report, click on report name.

10. Report will be displayed, in standard view mode. Users can select to view report in full screen mode.

11. To apply a filter in report, click on filter drop down menu and select appropriate option.

12. To view report in graph mode, select graph icon.

13. To download report, select download icon.

14. Select the format of the report and click ok.

Detail Reports

1. All default reports are listed underneath each report type. Users can click on report type name to expand or collapse list of reports.

2. Additional drop down menu titled "Hierarchy" allows users to alternate between different hierarchies.

3. The cost centre drop down menu allows user easy access to their cost cente level.

4. A "browse" feature has been added to cost centre level drop down menu. This allows

Users to search or select any cost centre within their hierarchy.

5. In help function provides explanation of options on page.

6. Users can edit report by clicking on "edit" icon.

7. Users can schedule a report by selecting the "Request Report" icon.

8. To delete a report, users can select "Remove Report" icon.

9. To select report, click on report name.

10. Report will be displayed, in standard view mode. A plus sign will allow users to display

relevant charges associated to item.

Alternatively, users can view report in full screen mode, which will display all fields.

11. To apply a filter in report, click on filter drop down menu and select appropriate option.

12. To download report, select download icon.

13. Select the format of the report and click ok.

Go to New Download Centre

T Analyst - New download centre tab

JulesT — Fri, 14 Oct 2016 21:25:50 GMT

The download centre allows users to view any pending or completed reports scheduled in T Analyst. We've updated it with a new layout and features.

T Analyst - New Setup tab

JulesT — Mon, 17 Oct 2016 23:03:04 GMT

We've updated the setup tab with a new layout, making it easier for users to find the function they want to perform.

T Analyst - New help tab

JulesT — Fri, 14 Oct 2016 21:44:53 GMT

Our help tab has been updated to direct users to the latest help and support content for T Analyst.

T Analyst - Updating your email address for T Analyst notifications

JulesT — Fri, 09 Sep 2016 05:46:42 GMT

T Analyst will automatically send out system notifications to advise you when a new bill or report is available.

T Analyst - Filters

JulesT — Mon, 28 Nov 2016 05:38:22 GMT

Filters allows you to drill down to specific information in your reports by applying a set of criteria.

T Analyst - International direct (default filter)

JulesT — Thu, 01 Sep 2016 03:25:39 GMT

The default filter International direct, enables users to review any usage charges related to International including; sms and calls.

T Analyst - Assigning new accounts to hierarchy

JulesT — Wed, 19 Oct 2016 06:03:37 GMT

New accounts can be identified and assigned to a hierarchy in T Analyst.

T Analyst - Download Centre

JulesT — Mon, 05 Dec 2016 02:58:42 GMT

The Download Centre tab allows you to access any pending or completed reports. You can download a completed report, edit or remove reports.

T Analyst - User Preferences

JulesT — Mon, 19 Dec 2016 01:04:45 GMT

Users can set preferences around where and how they receive T Analyst system notifications and control how their bill is delivered by switching off paper bills.

T Analyst - Removing completed reports from download centre

JulesT — Mon, 07 Nov 2016 22:43:12 GMT

Completed reports can be removed from download centre tab to help increase storage space for future requests.

T Analyst - How to lodge a billing request

JulesT — Fri, 24 Mar 2017 04:27:25 GMT

You can use T Analyst to lodge an enquiry or dispute against an intem on your bill. This can be done using the following reports.

T Analyst - How to receive unzipped files

JulesT — Tue, 08 Nov 2016 04:36:33 GMT

You can select to receive copies of bills or reports in an unzipped format. This will override any security settings to receive zipped files.

T Analyst - How to add service descriptions to your summary reports

JulesT — Thu, 27 Oct 2016 02:45:26 GMT

You can add up to two service descriptions in your reports to help identify your service information.

T Analyst - Adding grouping levels to summary reports

JulesT — Tue, 25 Oct 2016 04:04:34 GMT

You can add extra grouping fields to summary reports to drill down to additional levels.

T Analyst - Paying your bills

JulesT — Mon, 19 Dec 2016 01:09:44 GMT

You can make a payment towards a bill using T Analyst, by providing your bank account or credit card details.

T Analyst - Payment by EFT (Electronic Funds Transfer)

JulesT — Sun, 30 Aug 2015 23:34:07 GMT

You can make a payment towards a bill using T Analyst, by electronic funds transfer.

NOTE: This option is only available to customers who have registered for EFT payments.

T Analyst - Switching off paper bills

JulesT — Tue, 07 Mar 2017 02:45:30 GMT

You can change the billing method in T Analyst to switch off paper bills. This will prevent any future paper bills from being issued. But users will continue to receive their electronic PDF bill via T Analyst in summary or detail format.

T Analyst - Turning on paper bills

JulesT — Fri, 25 Nov 2016 04:00:06 GMT

T Analyst users can choose to receive paper bills. This will enable users to download an electronic bill as well as receive a paper bill via post.

T Analyst - Creating and applying filters

camchisholm — Wed, 14 Dec 2016 08:43:29 GMT

How to create and apply filters in T Analyst to easily maximize your reports and find the specific information you are looking for.

T Analyst - Creating a detail report

camchisholm — Wed, 14 Dec 2016 08:47:08 GMT

This video demonstrates how to create a detail report in T Analyst utilizing the options available.

T Analyst - Creating a summary report

camchisholm — Wed, 14 Dec 2016 08:49:56 GMT

This video demonstrates how to create a summary report in T Analyst.

T Analyst - Requesting reports

camchisholm — Wed, 14 Dec 2016 08:40:42 GMT

This video demonstrates how to automatically schedule summary or detail reports to be generated in T Analyst.

T Analyst - Viewing and downloading reports

camchisholm — Wed, 14 Dec 2016 08:52:23 GMT

This video demonstrates how to access, view and download summary or detail reports in T Analyst.

T Analyst - Accessing a PDF copy of your bill

camchisholm — Wed, 14 Dec 2016 09:05:28 GMT

This video demonstrates to users how to access and download a PDF copy of their Telstra bill.

T Analyst - Creating a hierarchy

camchisholm — Wed, 14 Dec 2016 09:08:58 GMT

This video demonstrates to users how to create a hierarchy and assign accounts and services to their structure.

T Analyst - Viewing and managing your bill

camchisholm — Wed, 14 Dec 2016 09:09:53 GMT

This video demonstrates how to view and manage your billing activity in T Analyst.

T Analyst - Dashboard for YTT users

JulesT — Thu, 23 Jul 2015 06:07:46 GMT

Obtain a quick glance of your expenditure by viewing our T Analyst portlets on the home page when you login to Your Telstra Tools. (Only available to existing users of T Analyst)

Paying and updating your bill

camchisholm — Wed, 20 Apr 2016 22:28:43 GMT

Update your Telstra bill from paper bill to email bill.

Steps via Your Telstra Tools:
1. Login to Your Telstra Tools
2. Go to ‘Billing’ tab and click on ‘online bill’ application
3. Click on ‘Admin’ tab and click on ‘Billing Delivery Options’ in the left-hand side navigation panel.
4. Change ‘Delivery Method’ to Email or Online for relevant account and click update
5. You will now switch from paper to email bill.

For Non Your Telstra Tools customers, please submit the email bill request form.

Set up direct debit

You can set up direct debit and you have the choice to choose full payment, part payment or a one off payment.

If you are Your Telstra Tools customer, you can set up your direct debit options via Your Telstra Tools:

Direct Debit:
• Login to Your Telstra Tools
• Go to ‘Billing’ tab and click on ‘online bill’ application
• Click on ‘Payments’ tab and click on ‘Direct Debit’ in left-hand side navigation panel
• Select ‘Apply online for Direct Debit...’ link based on ‘Cheque or savings’ account or ‘credit card’ option
• Complete the application process

T Analyst - List of Summary Reports

JulesT — Fri, 12 Sep 2014 05:20:57 GMT

When you first log in, you’ll have access to a number of standard reports and graphs that help better understand your billing data. You can view Summary Reports to get an overview of your telecommunications usage and costs, edit the ones provided or create new reports specific to your business’ needs.

T Analyst - Adding descriptions to phone numbers

JulesT — Tue, 25 Oct 2016 06:40:27 GMT

The Description field enables you to add descriptions to phone numbers dialled and to specific time periods during the day. It helps to easily customise your reports and drill down to individual details.

T Analyst - Setting up a Service Number as a favourite

JulesT — Tue, 08 Nov 2016 05:59:00 GMT

This allows you to select specific service numbers so they appear in the hierarchy level drop down box as an option to quickly filter in a report.

T Analyst - List of Detail Reports

JulesT — Fri, 12 Sep 2014 00:24:05 GMT

When you first log in, you’ll have access to a number of standard reports that help better understand your billing data. You can use Detail reports to view individual data records, and you can edit the standard reports that are provided, or create new ones specific to your business needs.

What if I require further support with navigating through the tool?

JulesT — Thu, 11 Sep 2014 23:25:37 GMT

Please refer to our Contact Us page located on the Help tab in T Analyst.

What type of training is offered in T Analyst?

JulesT — Tue, 07 Mar 2017 03:51:41 GMT

The following training modules have been created to enhance your experience of T Analyst.

Getting Started – introduces you to the features and functionality of T Analyst. You’ll learn how to access and analyse your bills, generate key reports and manage users. You’ll also understand how to create a hierarchy.

Using Reports to understand your business needs – helps you create customised reports in your hierarchy structure. You’ll learn how to create new report types to analyse your billing expenses.

Applying filters to enhance your reports – builds on your reporting experience. You’ll understand how to apply common filters to your reports.

To register for these sessions, please go to our T Analyst knowledge sessions page.

What type of user guide material is available once I’m enrolled?

JulesT — Tue, 07 Mar 2017 03:55:26 GMT

Please refer to the knowledge articles tab. You can also access via the Help tab within T Analyst or directly through our support page on t.com.

Can I split charges against several cost centres in T Analyst?

JulesT — Thu, 11 Sep 2014 23:09:31 GMT

Yes, you can assign charges against a percentage level across multiple cost centres.

How will new services appear in T Analyst?

JulesT — Thu, 11 Sep 2014 23:08:45 GMT

Any new services will be assigned to the relevant hierarchy point where the associated account appears.

What if I don’t want to share my report with other users?

JulesT — Thu, 11 Sep 2014 06:31:19 GMT

T Analyst has an option to select whether you want to share your report with other users or keep it private.

Does T Analyst allow me to send a report to an end user of a mobile service?

JulesT — Thu, 11 Sep 2014 06:30:45 GMT

Yes, you can customise your reports by applying filters to drill down to specific user details. This report can then be emailed to the user.

Can I produce a report at cost centre level?

JulesT — Thu, 11 Sep 2014 06:20:23 GMT

Yes, a report can be produced at cost centre level. It will provide you with details of all accounts and services that have been assigned to that specific cost centre.

Can I graph any of my reports in T Analyst?

JulesT — Thu, 11 Sep 2014 06:19:56 GMT

You can view all summary reports in a graph or table and download them in JPG or PNG format.

What type of format can I use to extract my reports?

JulesT — Thu, 11 Sep 2014 06:19:18 GMT

Reports can be extracted in either a CSV or PDF format

Can I schedule reports to be automatically sent out?

JulesT — Thu, 11 Sep 2014 06:18:41 GMT

Yes, one of the key features of T Analyst is the ability to automatically schedule copies of bills or reports to be sent out to a user, or anyone else in their organisation.

Can I create my own customised reports in T Analyst?

JulesT — Thu, 11 Sep 2014 06:16:24 GMT

Yes, T Analyst provides you with the ability to create your own customised reports. You can add in specific categories and apply filters to your reports to drill down on specific information.

When description fields are updated, does that carry over to previous bills when generating reports?

JulesT — Thu, 11 Sep 2014 06:15:30 GMT

Yes, when the Manage Accounts/Services details are updated with description fields, this will apply across the entire hierarchy and be visible on any reports produced throughout various months.

Can we import username/description fields to be populated in T Analyst?

JulesT — Mon, 07 Nov 2016 02:49:03 GMT

Yes, a spreadsheet would need to be provided to Telstra in a CSV/Excel format with all relevant details. We’d then import the spreadsheet into T Analyst, which should populate relevant fields.

Note: This service may incur a cost.

What is the Phone Numbers field in the Description section used for?

JulesT — Thu, 11 Sep 2014 06:10:15 GMT

The Phone Numbers field allows you to add a description to frequently dialled phone numbers. For example, if you’d like to separate private calls from business calls, you can update the description to specify this.

Can we add a description against account/services in T Analyst?

JulesT — Thu, 11 Sep 2014 06:06:45 GMT

Yes, there is an option to add up to two descriptions against accounts or services in the “Manage Accounts/Services” section. These fields are listed as “Description 1” and “Description 2”.

What if I want to access bills further back than 18 months through T Analyst?

JulesT — Thu, 11 Sep 2014 06:01:55 GMT

T Analyst will only hold up to 18 months’ of billing history. If you need to access copies of your previous bills beyond this date, you’ll need to contact your billing team to request a de-archived copy of the bill from storage.

How many bills will I have access to in T Analyst?

JulesT — Thu, 11 Sep 2014 06:00:13 GMT

With T Analyst you can access up to 18 months of previous bill history.

What type of bill format is available in T Analyst to download my bill?

JulesT — Thu, 11 Sep 2014 05:59:19 GMT

You can download either a detailed or summary version of your bill in PDF format.

When will my latest bill be available through T Analyst?

JulesT — Thu, 11 Sep 2014 05:53:07 GMT

The latest bill issued will be available through T Analyst within 24 to 48 hours upon paper bill being produced.

What type of billing data is available in T Analyst?

JulesT — Thu, 11 Sep 2014 05:49:49 GMT

All post bill data based on bills previously issued will be available in T Analyst.

How many characters can you have in each cost centre name?

JulesT — Thu, 11 Sep 2014 05:49:14 GMT

You can enter up to a maximum of 80 characters in each cost centre name.

How many cost centres can you create in T-Analyst?

JulesT — Thu, 11 Sep 2014 05:48:38 GMT

There is no limitation to how many cost centre levels you can create.

What happens if I make changes to my cost centres in my hierarchy, can I view any changes I make?

JulesT — Thu, 11 Sep 2014 05:44:03 GMT

Yes, T Analyst has an option to view any historical changes made within your hierarchy.

Can I export my hierarchy into a CSV spreadsheet?

JulesT — Thu, 15 Oct 2015 23:39:46 GMT

Yes, there is a feature within the hierarchy section that allows you to export any existing hierarchies set up in T Analyst.

To export hierarchy structure.

Select Setup tab from home page

2. Select Manage Hierarchy from Hierarchies section.

3. Select export hierarchy

4. Select the cost centre that you want to downlaod by clicking on drop down menu.

To download the entire hierarchy, select the top level.

5. Select which elements to include with hierarchy download

6. Select the file format you wish to download

7. Select Ok.

Can I control the user’s access level?

JulesT — Thu, 11 Sep 2014 05:42:05 GMT

Yes, if you’re an administrative user, you can manage the level of access any user has by assigning access based on specific cost centres. You can also provide ‘view only’ or restrict each user’s ability to edit.

How many users can be registered in T-Analyst?

JulesT — Thu, 11 Sep 2014 05:37:50 GMT

There is no limitation to the number of users that can be registered in T Analyst.

Does each user get a separate login for T Analyst?

JulesT — Thu, 11 Sep 2014 05:37:15 GMT

Yes, each user will be assigned with their own login credentials to access T Analyst.

How do I add a new user in T Analyst?

JulesT — Wed, 20 Apr 2016 22:26:15 GMT

New users can only be added by an Administrator user.

Firstly, create an online profile for the new user in Your Telstra Tools.

Once a new user profile has been created, the Administrator user can provide access to T Analyst.

To find out how, please go to Creating additional users in Your Telstra Tools

Are there set-up costs or ongoing fees associated with using T-Analyst?

JulesT — Thu, 11 Sep 2014 05:30:39 GMT

No. There are no set-up costs or ongoing fees associated with accessing T-Analyst.

T Analyst - Glossary

JulesT — Thu, 28 Aug 2014 23:47:53 GMT

The glossary below provides an explanation of common terms in T Analyst.

T Analyst - Creating a Markup

JulesT — Thu, 27 Oct 2016 02:53:42 GMT

Markups allow you to designate a specific percentage (%) that is typically added to reports made for your clients for re-billing purposes or to determine future budgeting needs.

T Analyst - Splitting services

JulesT — Tue, 26 Aug 2014 05:39:02 GMT

You can split service charges across several cost centres within the hierarchy. This makes it easy to share resource costs among different offices or departments.

T Analyst - Adding service descriptions

JulesT — Mon, 24 Oct 2016 01:49:35 GMT

Users can add up to two descriptions against their services.

T Analyst - Managing your bills

JulesT — Fri, 09 Dec 2016 04:36:18 GMT

The View Bills tab allows you to view, download or schedule your Telstra bills for electronic delivery. You can compare previous months or group together bills due on specific dates.

T Analyst - Running a Cost Allocation Report

JulesT — Tue, 08 Nov 2016 04:48:17 GMT

Once your hierarchy is built and accounts have been allocated, you can perform your monthly cost allocation process in just seconds.

T Analyst - Setting a budget

JulesT — Tue, 08 Nov 2016 05:32:46 GMT

By adding budgets to each of your accounts, you can view cost variance. Once budgets are set, they will be displayed on the View Bills page.

T Analyst - Reports

JulesT — Sun, 18 Dec 2016 22:14:10 GMT

T Analyst has a range of reports in both Summary and Detail format to assist in reviewing your Telstra charges. You can use some of the default reports or create your own reports from the list of criteria.

T Analyst - Preferences

JulesT — Mon, 07 Nov 2016 22:32:21 GMT

Use the preferences section in T Analyst to manage email notifications and page displays for your reporting.

T Analyst - Managing Users

JulesT — Fri, 03 Mar 2017 05:19:45 GMT

In T Analyst you can assign user access levels and permission. Give them part or full access to your hierarchy.

What is T Analyst™?

JulesT — Fri, 15 Aug 2014 04:46:50 GMT

T Analyst™ is online bill reporting and analysis tool that allows you to view, analyse, and report on your bills and associated data.

It allows you to:

Review billing and usage data

o Thirteen months of current and historical information to help with trend analysis of all charges, which can be downloaded for printing or storage

View standard reports

o View, download and analyse reports in multiple formats including PDF or CSV for offline use

Create custom reports

o Create reports specific to your organisation’s needs

o Create and apply custom filters to your reports to find specific information

Allocate charges among cost centres

o Customised hierarchies align costs to your unique organisational structure, enabling an efficient cost allocation process to be done efficiently

Who are typical users of T Analyst™?

JulesT — Fri, 15 Aug 2014 04:44:51 GMT

Customers who:

Review and analyse telecommunication bills

Rank telecommunications expenses as a significant budget item

Have many services/accounts

Need to allocate costs across multiple departments or locations

Need to control user behavior (i.e. after hours usage, excessive expenses)

Need to track calling patterns for sales and marketing

What are the key features of T Analyst™?

JulesT — Fri, 15 Aug 2014 04:42:37 GMT

Bill Presentation

Bill Analysis

Cost Allocation

Setup and Options

Help

T Analyst - Managing Account/Services

JulesT — Fri, 09 Dec 2016 04:55:41 GMT

The Manage Account/Services section in T Analyst, allows you to control where you assign your accounts and services to the different departments within your organisation. You can add descriptions to help customise specific information and split charges against services amongst several different cost centres.

T Analyst - Cost Centres

JulesT — Mon, 05 Dec 2016 02:12:51 GMT

Once you’ve created your hierarchy, you can build your cost centres. The Cost Centre page is where your hierarchy structure takes shape. Add cost centres and GL codes to represent the divisions and departments within your organisation. Depending on your permissions you can move, delete and edit descriptions of the cost centres.

T Analyst - Hierarchies

JulesT — Fri, 09 Dec 2016 04:37:11 GMT

Building a hierarchy in T Analyst, alllow you to seperate charges throughout different locations within your structure. It helps identify costs at a specific cost centre level.

T Analyst - Getting Started

JulesT — Mon, 25 Aug 2014 06:42:03 GMT

If you have recently been registered in T Analyst, you will have access to your Telstra accounts and services in one location.

T Analyst - An overview of Telstra's online billing and reporting tool

alexzhen — Tue, 11 Nov 2014 02:54:38 GMT

A high level overview of T Analyst, Telstra's online billing and reporting tool for large business and enterprise customers.

Update Your Billing

camchisholm — Wed, 20 Apr 2016 22:25:44 GMT

Update my Telstra bill from paper bill to email bill

Steps the via Your Telstra Tools:
1. Login to Your Telstra Tools
2. Go to ‘Billing’ tab and click on ‘online bill’ application
3. Click on ‘Admin’ tab and click on ‘Billing Delivery Options’ in left-hand side navigation panel.
4. • Change ‘Delivery Method’ to Email or Online for relevant account and click Update
5. You will now switch from paper to email bill.
For Non My Account customers, please submit the email bill request form.

________________________________________

Update my email bill from summary to detailed format or vice versa

• Login to Your Telstra Tools
• Go to ‘Billing’ tab and click on ‘online bill’ application
• Click on ‘Admin’ tab and click on ‘Billing Delivery Options’ in left hand side navigation panel.
• Change ‘Bill Format’ to Detail or summary for relevant account and click update

________________________________________

I want to set up Direct Debit

You can set up direct debit and you have the choice to choose full payment, part payment or a one off payment.

If you are an Your Telstra Tools customer, you can set up your direct debit options via Your Telstra Tools:

Direct Debit:
• Login to Your Telstra Tools
• Go to ‘Billing’ tab and click on ‘online bill’ application
• Click on ‘Payments’ tab and click on ‘Direct Debit’ in left-hand side navigation panel
• Select ‘Apply online for Direct Debit...’ link based on ‘Cheque or savings’ account or ‘credit card’ option
• Complete the application process

________________________________________

I want to update my billing address

You can change your billing address online or even register to receive your bill by email.

Can I switch between Microsoft® Office 365 suites and individual Microsoft® Online Services?

alexzhen — Thu, 24 Jul 2014 14:08:50 GMT

Please contact 1800 TSUITE (1800 878 483) for all transition enquiries.

For complete terms and conditions, including our rights to update the service or change the functionality, and the ability for you to change Microsoft Online Services or change licence numbers, see T-Suite Our Customer Terms.

^® Microsoft and Windows are trade marks of the Microsoft group of companies
^® Registered trade mark of Telstra Corporation Limited ABN 33 051 775 556

How can I change my email address online for email bills?

alexzhen — Thu, 24 Jul 2014 14:02:21 GMT

You can change it online. If your billing cycle is close to your request date, you may receive one further email bill via your old email address.

How can I change my billing address?

alexzhen — Thu, 24 Jul 2014 14:01:45 GMT

Changing your billing address is easy to arrange. Simply fill out this online form and it will be updated within 2 business days.

GST and my Telstra Bill

alexzhen — Thu, 24 Jul 2014 14:00:34 GMT

How do I Calculate GST on my bill?
Why is the GST on my bill not exactly 10% of the total?
How is GST charged on my White Pages invoices?
Why has the GST exclusive amount disappeared from the front page of the paper bill?

How do I calculate GST on my bill?

To calculate the GST Component of a call that is taxable, you divide the GST inclusive amount by 11.
For example, if the call cost was $2.20, then you divide $2.20 by 11, which would give you $0.20, which is the amount of GST charged.

Why is the GST on my bill not exactly 10% of the total?

GST free items and rounding may mean the GST amount is not exactly 10% of the total charge.

How is GST charged on my White Pages invoices?

The full GST is paid on the first invoice because the Australian Tax Office considers the supply as being a 'one off '.
Please refer to the attached fact sheet at the bottom of the screen labelled GST Facts.pdf for details.

Why has the GST exclusive amount disappeared from the front page of the paper bill?

Telstra's new look bill was introduced in September 2003. The new design has simplified and uncluttered the Telstra bill making it easier to read and allowing customers to more easily identify key pieces of information. The new format satisfies all legal and regulatory obligations. Feedback from the vast majority of customers has been very positive. As part of the redesign of the bill, 'Excl GST' information has been removed from the front page of the bill (this information is still carried throughout the body of the bill).

Telstra's Online Bill, however, displays both Incl-GST and Excl-GST amounts at the Account Summary level.

The online bill is also a valid tax invoice or tax invoice copy.

For costs associated with MyInbox where do the charges appear on Telstra Postpaid mobile bill?

alexzhen — Thu, 24 Jul 2014 13:59:22 GMT

The following costs will appear on your bill for Telstra post paid customers or deducted from your account if you are a prepaid customer.

Sending an Online SMS via MyInbox It will appear as Online SMS under the Enhanced SMS section of the bill. (post paid Mobile Bill)

Sending an Online Picture or Video Messaging (MMS) via MyInbox it will appear as MMS type x {no. of recipients} under the Content section of the bill (post paid Mobile Bill)

Retrieving mobile videomail via MyInbox online it will appear as Onl Video Mbank under the Content section of the bill. (post paid Mobile Bill)

Retrieving mobile voicemail via MyInbox online it will appear as Onl Voice Mbank under the Content section of the bill. (post paid Mobile Bill)

SMS alerts for MyInbox Calendar It will appear as MyInbox reminders under the Content section of the bill. (post paid Mobile Bill)

Find Services For Bills in Online Bill

alexzhen — Thu, 24 Jul 2014 13:58:14 GMT

How do I find out what services are included in my bill?

In the 'Bills' screen, select the appropriate bill by choosing the 'Account Number' and 'Bill Issue Date'. From this screen click the 'Service List' tab. A full list of services will display along with the associated cost of that service.

Filtering the view of call details in Online Bill

alexzhen — Thu, 24 Jul 2014 13:57:41 GMT

All call details in Telstra's Online Bill, except mobile calls, can be sorted by the particular call type, and also by:

phone number
date
time
place
call charge

EFT Payment and Notification in Online Bill

alexzhen — Thu, 24 Jul 2014 13:57:13 GMT

Do I make my EFT Payment before or after completing my online EFT notification?

You need to complete the EFT notification before making a payment. Select the 'Payment' tab. Enter the amount you wish to pay for each bill. You will then be asked to enter your EFT ID.

Your payment notification file confirmation will then contain a reference number.

This reference number should be quoted when making payment enquiries to Telstra. Customers can then use Internet banking software (or Bank Transfer) to electronically transfer the total payment to the Telstra bank account number.

EFT Overview in Online Bill

alexzhen — Thu, 24 Jul 2014 13:56:10 GMT

What is EFT?

EFT' is 'Electronic Funds Transfer' and refers to the notification given to Telstra advising which accounts and bills make up the total payment transferred by Internet Banking Software or Bank Transfer.

Each customer is issued with an EFT ID which must be stated at the time of making the payment transfer. The EFT ID assists in identifying which customer has made a particular payment.

EFT IDs are provided to customers when they register for Online Billing. The Primary User visits the 'Customer Admin' pages and requests an EFT ID - this ID will take approximately 5 business days to be issued.

EFT ID Error in Online Bill

alexzhen — Thu, 24 Jul 2014 13:55:32 GMT

An error is appearing when I enter my EFT ID. Who should I contact? Please contact the EFT Team on (03) 9669 2228 (Monday to Friday 8:30am - 4:30pm AEST).

How do I download my bill in Online Bill?

alexzhen — Thu, 24 Jul 2014 13:55:04 GMT

All bills will contain a download link located at the top of the page; once selected, you are prompted to select CSV or XML as the download format. In Online Bill, screens that are printable will contain a 'download' link located at the top right corner of the page. Users can download the data in a CSV or XML format.

Do I have to go to telstra.com to access my Online Bill?

alexzhen — Thu, 24 Jul 2014 13:54:33 GMT

You can access your Online Bill directly from the email notifications you are sent when your bill is ready to view, due to be paid or even overdue (depending on the notification options you choose).

Difference Between Custom & Billing Hierarchy in Online Bill

alexzhen — Thu, 24 Jul 2014 13:54:07 GMT

What is the difference between a Billing Hierarchy and a Custom Hierarchy? Billing Hierarchy is as per Telstra records of your organisation structure. The Billing Hierarchy cannot be modified in Online Bill. The Custom Hierarchy feature allows you to develop multiple views of your own organisation to allow you to manage your communication costs and usage.

Can I use a printed copy of my online bill as a tax invoice?

alexzhen — Thu, 24 Jul 2014 13:53:17 GMT

Yes you can.

I paid my bill but still received a Late Payment Reminder notification?

alexzhen — Thu, 24 Jul 2014 13:52:56 GMT

A notification will be sent out if you have elected to receive notifications for Late Payment Reminder and our system has not processed payment in full.

There may be a delay in the processing of payments.

If you have paid your bill in full please disregard any Late Payment Reminder notifications we have sent you.