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Telstra Secure Access

mquinn — Mon, 08 Jul 2019 01:05:30 GMT

Telstra customers can register for free and be assured of the security of their account information when accessing Telstra Online Services. Click on the FAQ button for more information regarding security.

View your accounts and services in Your Telstra Tools

alexzhen — Sun, 06 Nov 2016 22:10:10 GMT

You are able to see your Telstra account and service numbers that are associated with your registration* in Your Telstra Tools. You may need to have this information whilst using the various online applications. You can:

View all account and service numbers associated with your registration;
Search by account or service number.

A successful search of an account number will display the account number plus all its associated service numbers. A successful search of a service number will display the service number plus the account number it is associated with.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Your details box
Step 3:	In this box select View accounts and services. This will take you to View accounts and services page.
Step 4:	You will see all your account and service numbers that are associated with your registration. Alternatively, type in either the service or account the number you wish to search by in the appropriate box to search for a particular account or service number and click Search.
Step 5:	You will see the account number and its associated service number(s)*.

*Please note that there is a system limit to how many account and service numbers that can be displayed. If you have many account and service numbers associated with your account you will see a message to this effect. Note, however, that you will be able to enter an account or service number to limit the search results.

Your Telstra Tools – New self-serve functionality

alexzhen — Sun, 27 Nov 2016 21:58:09 GMT

You’ll notice some new features within Your Telstra Tools with the Mobile and Mobile Broadband dashboard.

Mobile Phone / Mobile Broadband dashboard

From this dashboard you can view your mobile services and perform self-serve transactions such as activating a replacement SIM card, adding/removing MessageBank, activating international roaming, updating barring options and temporarily suspending* a service.

*Where available for that service

To find out more, access any of the links below and register for one of our Knowledge Sessions

How to register your business with Your Telstra Tools

How to activate a replacement SIM card?

How to add or Add/Remove MessageBank?

How to activate International Roaming?

How to update Call/Service barring settings?

How to temporarily suspend a mobile?

How to deactivate an out of contract mobile?

How to activate a replacement SIM card?

alexzhen — Thu, 10 Nov 2016 01:14:17 GMT

1.Go to Your Telstra Tools

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tools

4.On the Mobile Phone / Mobile Broadband dashboard select your Billing Account number

5.Select a mobile number from the list on the left

6.Click on activate a replacement SIM card

7.Complete form and select submit

8.Confirm details and select proceed

9.A notification will be sent to your nominated email/mobile service

How to buy more data?

alexzhen — Thu, 10 Nov 2016 01:38:55 GMT

1.Go to Your Telstra Tools

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tools

4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

5.Select a mobile number from the list on the left

6.Click on buy more data

7.Complete form and select submit

8.Confirm details and select proceed

9.A notification will be sent to your nominated email/mobile service

How to activate International Roaming?

alexzhen — Thu, 10 Nov 2016 01:15:13 GMT

1.Go to Your Telstra Tools

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tools

4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

5.Select a mobile number from the list on the left

6.Click on Activate International Roaming

7.Confirm details and select proceed

8.A notification will be sent to your nominated email address/mobile service

How to add or remove MessageBank

alexzhen — Thu, 10 Nov 2016 01:40:00 GMT

1.Go to Your Telstra Tools

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tools

4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

5.Select a mobile number from the list on the left

6.Either click on Add MessageBank or Remove MessageBank

7.Confirm details and select proceed

8.A notification will be sent to your nominated email address/mobile service

How to update Call/Service barring settings?

alexzhen — Tue, 15 Nov 2016 03:57:45 GMT

1.Go to Your Telstra Tools

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tool

4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

5.Select a mobile number from the list on the left

6.Click on update call/service barring setting

7.Complete form and select submit

8.Confirm details and select proceed

9.A notification will be sent to your nominated email/mobile service

How to temporarily suspend a mobile?

alexzhen — Thu, 10 Nov 2016 01:16:05 GMT

1.Go to Your Telstra Tools and log in.

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear. If you require access, refer to Your Profile section in Your Telstra Tools

4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

5.Select a mobile number from the list on the left

6.Click on Temporarily Suspend Service

7.Complete form and select submit

8.Confirm details and select proceed

9.A notification will be sent to your nominated email address

How to deactivate an out of contract mobile?

alexzhen — Sun, 27 Nov 2016 21:57:19 GMT

1.Go to Your Telstra Tools

2.Click on Services and Mobile / Mobile Broadband

3.If you have access to the Mobile Data Usage Meter, a Mobile Phone / Mobile Broadband dashboard will appear.

If you require access, refer to Your Profile section in Your Telstra Tools

4.On the Mobile / Mobile Broadband dashboard select your Billing Account number

5. Select a mobile number from the list on the left

6. Click on Out of Contract Deactivation

7. Confirm details and select proceed

8. A notification will be sent to your nominated email address

How to create a new Your Telstra Tools user

bhagya123 — Mon, 17 Oct 2016 04:39:47 GMT

As an Authorised Representative or an Administrative User, you can register a new user within your online hierarchy of users to access Your Telstra Tools and many of the applications within it.

You can register new users individually online and in real time by using your Create new user function. If you need to register larger numbers of multiple users, you can do this via a batch process (Learn How).

Please note that if you have a Digital Certificate credential then you are able to create new users with a Digital Certificate credential or Username credential. If, however, you have a Username credential then you are able to create new users only with a Username credential.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Manage your users box
Step 3:	In this box select Create new user. This will take you to Create new user page.
Step 4:	Fill in user details for the subordinate, including user details, unique user id (this is so you can readily identify your user – for example this could be their employee id), user role, login type and username (if the login type is ‘Username/Password’), and click Save.
Step 5:	You will receive confirmation that the user has been created and the user will be emailed details to enable them to complete their registration.
Step 6:	To grant access to online applications for the subordinate, you need to select the subordinate from Manage your users page (Learn how) Please note when you create a new user, they will automatically be enrolled to access to Your Telstra Tools.

Please link to the ‘View or change application access of your users’ article

How to view or change details of Your Telstra Tools users

bhagya123 — Mon, 17 Oct 2016 05:21:10 GMT

As an Authorised Representative or an Administrative User, you can manage other users who are within your online hierarchy of users and:

Register your subordinate for access to Your Telstra Tools (Learn How)
Manage your subordinates’ access to online applications (Learn How)
Move your subordinates to other managing users to delegate managing responsibilities(Learn How)
Manage your subordinates by performing the following:
- Change the contact details of your subordinates;
- De-register/suspend/re-activate your subordinates’ access to Your Telstra Tools;
- Change your subordinates’ online role;
- Change your subordinates’ usernames or reset their passwords for those with username access to Your Telstra Tools; and
- Replace your subordinates’ digital certificates for those with digital certificate access to Your Telstra Tools.

To carry out any of the tasks listed under the forth bullet point, follow the steps below.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Manage your users box
Step 3:	In this box select View and edit user details. This will take you to Manage your users page.
Step 4:	You will see all the subordinates who you manage. Alternatively, type in the name of the user in the search box to search for an individual user and click Search.
Step 5:	Click on the name of the subordinate whose details you want to edit. This will take you to User Details page.
Step 6:	The subordinate’s details will be shown on the page. · To change user details click Change details under User details section, fill in the new details and click Save. · To de-register/suspend/re-activate user access, change the status in the user status drop down box and click Change status. · To change user role, click Change role under User role section, select the new user role and click Save. · You can also Update username and Reset password or Replace Digital Certificate for the user (dependent on their access type) by clicking on the corresponding button on this page.

How to view or change application access of Your Telstra Tools users

bhagya123 — Tue, 08 Nov 2016 22:12:16 GMT

As an Authorised Representative or an Administrative User, you manage your subordinates’ access to many online applications.

If your online role is Online User or Administrative User and you wish to gain access to an application, please contact your managing user (this may be your Administrative User or Authorised Representative if you are an Online User; this is your Authorised Representative if you are an Administrative User) as displayed on the homepage.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Manage your users box. In this box select Move users to a new manager. This will take you to Manage your users page.
Step 3:	You will see all the subordinates who you manage. Alternatively, type in the name of the user in the search box to search for an individual user and clickSearch.
Step 4:	Click on the name of the subordinate whose account and access you want to edit. This will take you to User details page.
Step 5:	The subordinate’s details will be shown on the page. Go to the Enrolled applications section. You will see all the applications the subordinate has access to. To change this, click on Change*.
Step 6:	You will see a list of applications (or where applicable, roles and functions associated with the applications) that the user is entitled to access. To make changes to their current application enrolment, please select or deselect the checkbox next to the application roles.
Step 7:	Once you are satisfied with the changes, click Save.

*Please note there are some applications that are only available to contracted customers with relevant products and services. Please note also that although access to some applications are provided via Your Telstra Tools, single sign-on is not possible at this time and you will not be able to see them listed on this page. These applications may require alternative processes for you to grant/remove access for other users. Please refer to the specific application under Application help to see how you can enrol users to a particular application.

How to change Your Telstra Tools user access to planned outage notifications

bhagya123 — Mon, 17 Oct 2016 04:37:43 GMT

As an Authorised Representative, you can control which of your subordinates will be able to access the planned outage notifications when they log in to Your Telstra Tools.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Manage your users box
Step 3:	In this box select Change user report access. This will take you to the User reporting access page.
Step 4:	You will see the list of users who have access to planned outage notifications affecting services under your account - under ‘Access’. Users within your online hierarchy who do not have access are listed under ‘No Access’. Select the users you wish to give access to by ticking the check box and clicking Add users. You can also remove user access by clicking Remove users.
Step 5:	Once you are satisfied with the changes, click Save.

How to move multiple users in Your Telstra Tools to be managed by another manager

bhagya123 — Mon, 17 Oct 2016 04:36:57 GMT

As an Authorised Representative or an Administrative User, you can move your subordinates to another manager so they are managed by another manager instead of by you. Please note only Online Users can be moved to be managed by other Administrative Users.

There are many advantages to doing this:

You can delegate more effectively.
You are in control should there be staffing changes.
You can move multiple users in one go, rather than going to change the manager details for each user individually.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Manage your users box
Step 3:	In this box select Move users to a new managers. This will take you to Manage your users page.
Step 4:	You will see all the subordinates who you manage. Select the subordinates you want to assign to another manager by ticking the check boxes on the left. Alternatively you can select all users by clicking on Select all users. Please note you can only assign the selected subordinates to one manager. If you wish to assign users to different managers, you need to repeat this process selecting the users to be moved to each new manager.
Step 5:	Once you have selected all the users you want to move, click Move selected users.
Step 6:	You will see all the Administrative Users within the Authorised Representative’s hierarchy listed here. Alternatively, enter the first letter of the Administrative User’s name in the search box and click Search to search for an individual. Select the managing user you want to move the subordinates to using the radio button. Please note the subordinates can only be moved to an active managing user as the new manager.
Step 7:	Click Move users and you will receive confirmation that the move has completed successfully. Both you and the users will receive emails concerning the change. The new users will receive an email advising who their new managing user is.

How to view / export Your Telstra Tools user hierarchies

bhagya123 — Mon, 17 Oct 2016 04:36:14 GMT

As an Authorised Representative or an Administrative User, you can see all your subordinates’ information by exporting it into one single CSV file.

You will be able to see user details, credential details (users with an expired password will not appear in the report), application access details and the managing user.

Easy step by step process

Step 1:	From the top tabs select Your profile
Step 2:	On this page, find Manage your users box
Step 3:	In this box select Export the user hierarchy. This will take you to the Export user hierarchy page.
Step 4:	Click Export user hierarchy
Step 5:	Save the file onto your computer as a *.csv and you can open the file to view user hierarchy.

How to replace Your Telstra Tools authorised representatives

bhagya123 — Mon, 17 Oct 2016 04:34:31 GMT

As an Authorised Representative, you can nominate an existing Administrative User within your online hierarchy to be the new Authorised Representative and replace you. When the change has been made, you will become an Online User with no user management authority and you will not be able to access the Manage your users functions. Your application enrolments are not affected but your access entitlements within individual applications may be affected.

Please note that:

Once the replacement Authorised Representative process is complete, your access will be reduced to an Online User access.
If the nominated Authorised Representative does not log on with Digital Certificate credentials, then they will not be able to create additional subordinates with Digital Certificate credentials. Any subordinate users originally created by you with digital certificates will not be affected.

Easy step by step process

Step 1:	Ensure the new nominee is listed as Authorised Representative in Telstra’s account system.
Step 2:	You will only be able to nominate a replacement who has a current user role of Administrative User, and who has an active account status and a username or certificate that is administered directly by you.
Step 3:	From the top tabs select Your profile
Step 4:	On this page, find Manage your users box
Step 5:	In this box select Replace authorised representative. This will take you to the Replace authorised representative page.
Step 6:	Select the Administrative User that you want to replace you as the new Authorised Representative. Note that if the user you wish to nominate doesn’t appear on the list, go to Manage your users to check that user matches the criteria outlined in Step 2 and change user details where necessary. You can also choose to Create new user to add a new user as an Administrative User so that you can nominate them to replace you.
Step 7:	Click Submit. You will see confirmation that the replacement request has completed successfully.

How to create multiple Your Telstra Tools users

bhagya123 — Mon, 17 Oct 2016 04:31:59 GMT

As an Authorised Representative or an Administrative User, you can register larger numbers of new users as your online subordinates and provide them access to online applications presented within Your Telstra Tools. You can create them in batch mode by downloading and completing our template and uploading this as a CSV file.

All new users will be created with access to the same set of applications that you specify but you can then modify this individually once they are created. Learn How

There are many advantages to doing this:

You save time by not having to create each user individually.
You only have to enter the application entitlement once.
The system will validate the CSV file entries and allow you to correct any errors before submitting the multiple user creation requests.

Easy step by step process

Step 1:	From the top tabs select Your Profile
Step 2:	On this page, find Manage your users box.
Step 3:	In this box select Create multiple users (spreadsheet upload). This will take you to Create multiple users page.
Step 4:	Click Download Template and save the file to your computer.
Step 5:	Complete the template in accordance to the requirements listed on the page. Once you have done this, save the updated file to your computer.
Step 6:	Click Browse and navigate to where you have saved the updated file, select the file to upload.
Step 7:	After you have selected the file, click Continue. The file you have selected is validated and an error page is displayed if there are validation errors. Please note that if there are invalid fields in your file, you must correct the invalid fields in your saved file (refer to the entries highlighted on your error page), re-save the file, click Back and repeat Step 6 and 7.
Step 8:	Click Continue again to continue.
Step 9:	You will see the list of applications* (or where applicable, roles and functions associated with the applications) you can grant your subordinates access to under ‘Entitled applications’. Select the applications you want your subordinates to have access to by selecting the checkbox next to the application role(s). As applications are added they will move to under ‘User enrolled applications’.
Step 10:	Once you are satisfied, click Finish.
Step 11:	You will see a confirmation that your submission to create new users was successful. Both you and your new users will receive an email confirmation when the users have been created. The new users will receive directions to a URL which will guide them through the online steps they need to complete (e.g. user details, security questions and answers, agree to terms of use) to have a fully operating credential for systems access.

*Please note there are some applications that are only available to contracted customers with relevant products and services. Please note also that although access to some applications are provided via Your Telstra Tools, single sign-on is not possible at this time and you will not be able to see them listed on this page. These applications may require alternative processes for you to grant/remove access for other users. Please refer to the specific application under Application Help to see how you can enrol users to a particular application.

MDUM How-to Guide for Business

camchisholm — Mon, 26 Sep 2016 00:59:56 GMT

What is MDUM?
Group Alias : Create & Maintain
Usage Notifications : Create & Maintain
Reporting : Generate & Download
Bulk Usage Notification : Manage Preferences

What is MDUM?

The Mobile Data Usage Meter allows you as an administrator to view an estimate of your company’s current mobile data usage and charges.

The information shown is pre-bill, and can be used to monitor the domestic and international data usage estimates of any individual service or shared group on your account.

As an administrator you can receive sms or email notifications when your company’s domestic mobile data usage exceeds 50%, 85% and 100% of it’s shared group allowance/s.

MDUM Access:
To access MDUM as an administrator, you must be the Telstra Authorised Representative for your company's billing account. You can then access MDUM via these links

Your Telstra Tools Homepage
http://www.telstra.com/yourtelstratools/
MDUM Portal

https://es.telstra.com/MobileDataUsageMeter/

Group Alias : Create & Maintain

“Alias” changes the service name details that appear on the main / home page, in the “Service” column.

From the main page, select the group to be edited
The detailed data usage for that group will be displayed (see screenshot)
On the right hand of the screen, click on “Name this Group”
The page will refresh to “Add name for shared group”
Type in the alias name required and click “Change”
Alternatively, to remove the alias and revert back to displaying the service number, click on “Remove alias”

* Single Service (Non Group) Aliases for individual users can also be changed when viewing a single service

Usage Notifications : Create & Maintain

Usage notifications can be sent to the end user of a service and / or to the administrator of the account.

Individual service notification: From the main page, select the service to receive usage notifications, then click on “Usage Notice”
The page will refresh to “Usage Notice: [alias name] (service number)”
Select whether the notifications should be sent via SMS or email (and enter the email address) and click “Submit”
Group service notification: From the main page, click on “Usage Notice” from the left hand menu
The page will refresh to “Usage Notice: All Services”
Select whether the notifications should be sent via SMS or email (and enter in the contact details) and click “Submit”
You can also notifications off by selecting “Off”

Reporting : Generate & Download

Usage reports can be generated for an end user of a service or for all services within the account.

Individual reporting: From the main page, select the service to report on, then click on “Download Usage”
The page will refresh to “Download Usage: [alias name] (service number)”
Select whether the notifications should be sent via SMS or email (and enter the email address) and click “Download”
Group reporting: From the main page, click on “Download Usage” from the left hand menu
The page will refresh to “Download Usage: All Services”
Select whether the notifications should be sent via SMS and/or email (and enter in the contact details) and click “Download”

Bulk Usage Notification : Manage Preferences

To Turn Individual Service Notification “on” or “off” in bulk you can use the bulk upload interface.

From the main page, insert Login name in “User Selection” block on right hand side of the screen.
On the left hand of the screen, click on “Bulk Usage Notices”
The page will refresh to “Bulk Usage Notice : All Services”
Follow steps on page to “Download” your current Usage Notification Preferences as a report in csv format.
Modify this csv file on your desktop computer and adjust settings as desired (on/off/email) for individual users.
Follow steps on page to “Upload” your revised Usage Notification Preferences as a report in csv format.

How to Retrieve Your PUK code

alexzhen — Thu, 28 Apr 2016 06:36:28 GMT

1. Log into Your Telstra Tools

2. Go to 'Services' and then' Mobile/Mobile Broadband' tab

3. A dashboard will be displayed showing the PUK code of each device connected to that account

How to manage your data online

alexzhen — Thu, 21 Apr 2016 04:18:10 GMT

1. Login to Your Telstra Tools

2. Go to 'Services' and then 'Mobile / Mobile Broadband' tab

3. If you have access to The Mobile Data Usage Meter, a dashboard will be displayed showing the usage of each device connected to that account

4. If you don't have access to The Mobile Data Usage Meter, click on 'Find out more.'

Digital Certificates

camchisholm — Mon, 11 May 2015 02:47:35 GMT

What is a digital certificate?
Using a digital Certificate that is received as an attachment
How do I download my digital certificate?
How do I export a digital certificate?
How do I delete my expired digital certificate from my browser?

What is a digital certificate?

A digital certificate is virus-free piece of software specially designed to protect your privacy and represent your personal identity on your computer. Digital certificates are "encrypted" for secure transmission. Digital certificates ensure that your details are kept private and secure.

Your digital certificate is downloaded to your computer through your browser, and is coded with your Telstra account details. Any time you wish to access private information or a secure application you will be prompted to prove your identity using your digital certificate.

Please note a digital certificate is valid for 3 years from the date of activation. If the certificate is not replaced with this 3 year period it will expire and become unusable. Visit here to replace your certificate online. This site can also be used to replace your certificate if it is lost. Please note that only Online Authorised representative users can replace their own certificates. For all others users please contact your managing online user.

Using a digital Certificate that is received as an attachment

Your digital certificate may be issued to you in an activated state upon request. Digital certificates in this format are issued as a .PFX file and come as an attachment with your Telstra online services welcome email.

To install your certificate from the .PFX file attachment double click on it.
You will be presented with an 'Import Wizard' to help you through the process.
You will be prompted to enter a file location where your certificate to be imported will be stored (eg. the a:\drive). In most cases you can leave the existing address in this field as the default location.
You will be prompted to enter a password. Most Certificates will have a password for security reasons. If there is a password for your digital certificate it will be provided on your welcome email. If there is no password provided, leave the password field blank. This password is only required for installing your certificate, it is not required to use the certificate when accessing Telstra online services.
You will be prompted about the certificate store. Continue with the default store setting. This will now import the nominated certificate into your Internet Explorer browser

* If you receive your certificate as a .CER file it will not function correctly and will need to be reissued to you as a .PFX by Telstra or your managing user.

How do I download my digital certificate?

If your managing user creates the certificate for you or you register for online services yourself you will receive a PIN for your certificate.

Once you have received your PIN, visit https://register.telstra.com.au/tra/reg.html to complete your registration. This will take you through a series of pop-up browser screens (e.g. Microsoft Internet Explorer) to download your digital certificate. During this process you’ll need to provide a name for your digital certificate and also choose three secret questions and answers.

How do I export a digital certificate?

You may wish to transfer your certificate to another computer or create a backup. If you have a copy of your certificate as a .PFX file you can follow the steps from ‘Using a digital Certificate that is received as an attachment’ to install it to another computer. If you do not have a copy of your certificate in this format you’ll need to export your certificate.

Steps using Internet Explorer:

Select Tools, then Internet Options, then Content.
Select Certificates to identify which certificate you wish to export.
Select/highlight the certificate you wish to export, and then select Export. You will be presented with an 'Export Wizard' to help you through the process.
You will be prompted about exporting a private key with your certificate. Note that you must export the privacy key for your exported certificate to work correctly.
You will be prompted about the export format of the certificate. Continue with the default format setting which should be .PFX format.
You will be prompted to create a password to protect your certificate. Enter a password. This password will be required when installing your certificate.
You will be prompted to enter a file name. Enter a file name that you wish to export your digital certificate to, such as d:\. This will now save your certificate to your nominated location.

If you have any difficulties, select the Help button/option on your browser and follow the prompts.

How do I delete my expired digital certificate from my browser?

Steps using Internet Explorer:

Select Tools, then Internet Options, then Content, then Certificates.
Select/highlight the certificate you wish to delete, then select Remove.
Select Yes in the pop-up box to permanently delete the certificate.

How to register your business with Your Telstra Tools

camchisholm — Wed, 20 Apr 2016 22:28:47 GMT

1. Go to the Your Telstra Tools register page.

2. Enter your business account number and click ‘Continue’.

3. Enter your details and click ‘Continue’.

4. If your username (email address) is available, password fields will appear. Enter and re-enter a password and click ‘Continue’.

5. To complete your registration, we’ll send you an email with a link to confirm your email address.

6. Click the ‘Complete your registration’ button or the link in the email to complete your registration.

7. Registration is complete. You can now log in with your username and password.

Call Centre

camchisholm — Tue, 07 Apr 2015 07:16:21 GMT

Please refer to the Contact Us details for the best contact for your query.

How do I import a digital certificate using Internet Explorer?

camchisholm — Wed, 01 Apr 2015 05:21:28 GMT

Select Tools, then Internet Options, then Content.
Select Certificates.
Select the Import button. You will be presented with an 'Import Wizard' to help you through the process.
You will be prompted to enter a file location where your certificate to be imported is currently stored (eg. the a:\drive).
You will be prompted to enter a password. For maximum security, enter a password.
You will be prompted about the certificate store. Continue with the default store setting. This will now import the nominated certificate into your Internet Explorer browser.

Live Chat

camchisholm — Fri, 20 Mar 2015 04:52:18 GMT

Please refer to the Contact Us details for the best contact for your query.

Your Telstra Tools – Take the Tour-Order Online

alexzhen — Thu, 10 Sep 2015 03:55:03 GMT

Order online lets you order new voice data, and IP services. This self-service tool can be accessed 24x7. See the benefits of order online for your large business.

Your Telstra Tools – Adding a secondary user

alexzhen — Tue, 06 Dec 2016 05:26:00 GMT

Learn how to give your employees access to Your Telstra Tools, so they manage your account bills and products with Telstra. Our advanced ordering and billing tools put them in control.

Your Telstra Tools – Take the tour

alexzhen — Tue, 06 Dec 2016 05:30:57 GMT

See how your Telstra Tools can help your corporate or enterprise save time and money, by managing your account bills and products with Telstra. Our advanced ordering and billing tools put you in the driver's seat.

Transfer Ownership

camchisholm — Thu, 14 Dec 2017 04:42:49 GMT

Transfer services to another business or government body

You can transfer ownership of mobiles, landlines, internet services or your Telstra account to another business or government body.

To make sure you choose the right transfer form, and for answers to all your questions, visit our dedicated Change of Ownership page

How to Track Your Broadband Usage

alexzhen — Sun, 27 Jul 2014 10:25:06 GMT

CustData lets you self-manage your Telstra Business Broadband services setting usage notifications, conducting service monitoring and analysis, changing your router configuration and more.

How to Track Your Mobile Data Usage

alexzhen — Wed, 07 Sep 2016 01:40:41 GMT

Our handy usage meter gives an estimate of your mobile data usage in Australia. You can view an estimate of data usage for each device, set usage notifications or email and download reports.

Find out more

How to use Online Bill Reporting

alexzhen — Sun, 27 Jul 2014 10:22:04 GMT

Online Bill Reporting provides you with detailed reports for analysis, data export options, hierarchy and cost-centre options, address books and more.

How to use Bill Reporting

How can I block certain types of calls email or the internet on a mobile phone ?

jaggi-abhi — Mon, 11 Aug 2014 07:23:37 GMT

We can help you manage costs on your mobile account by blocking outbound calls, SMS messages, MMS messages, internet and email access, or premium (19-number) services.

Please just call us on 13 2000 and let us know which blocks youd like installed (or removed) on your mobile account.

How can I act on my companys contracts with telstra ?

jaggi-abhi — Mon, 11 Aug 2014 07:25:34 GMT

Your Telstra Account Executive firstly needs to set up access for specific contracts to a person in your company. This person is called the Customer Negotiation Lead (for contracts under negotiation) or the Customer Contract Lead (for finalised contracts). This person can then cascade access to the contract by selecting other contract review team members within your company.

All team members for a contract can view who the other team members are, and who their CCL/CNL is.

Do I have a Telstra business centre in my area ?

jaggi-abhi — Tue, 12 Aug 2014 02:47:47 GMT

You can find your nearest Telstra Business Partner here

How do I delete accounts in Online Bill that I do not want to access online ?

jaggi-abhi — Wed, 23 Jul 2014 12:35:08 GMT

If you are viewing accounts that you do not want online, use the 'Agreed Accounts' screen under 'Admin', and simply highlight the account and select remove. When you remove an account, it will still be available to request again in the 'Agreed Accounts' screen.

Can I use my personal Telstra online registration t com or BigPond to access my business applications ?

jaggi-abhi — Tue, 12 Aug 2014 02:48:53 GMT

You cannot access your business applications with your personal T.com or BigPond registration details. If you have a personal Telstra.com or BigPond account you would have received separate registration details. You can continue to use these details to access the personal applications offered with these accounts.

Your business credentials (e.g. your digital certificate or your username, business id and password) allow you to access applications and online services associated with your business accounts.

I have registered for my account but cannot see my account service details

jaggi-abhi — Mon, 21 Jul 2014 23:11:53 GMT

Once you are registered, it may take up to 5 days before you can access some of your account billing/details.

I have changed my mobile phone how do i restore my data to my new phone ?

jaggi-abhi — Wed, 23 Jul 2014 12:36:20 GMT

When you open the MySync service on your new compatible Next G mobile phone, youll be greeted with a MySync welcome message asking if you have changed your phone. It will then ask you if you would like to synchronise your contacts and other mobile data (depending on handset capabilities) will be synchronised*.

You must have Next G mobile coverage.

Click Sync now to continue, follow the steps and your mobile data will be synchronised.

I am having difficulty registering for my account

jaggi-abhi — Mon, 21 Jul 2014 23:09:46 GMT

If you have issues registering for My Account, or once registered accessing your account details, please contact one of our online support personnel on - 1800 017 715.

How will know if i exceed my usage ?

jaggi-abhi — Wed, 23 Jul 2014 12:37:20 GMT

Telstra can send you email Usage Estimate Alerts1 as your usage for the current billing period passes 50%, 75%, 100%, 125%, 175% and 250% of your plans allowance.

When you receive the 75% alert, you should be looking at your options to limit usage, identify the source(s) of unexpected usage, and possibly move onto a more generous plan.

Note that these Usage Estimate Alerts can only be sent to the Billing Contact email address that you enter into CustData, so you need to make sure that your listed contact can receive and act on the alerts when they arrive.

Learn more about CustData

1 Not applicable to unlimited plans. These alerts are provided for the sole purpose of giving you an estimate of the amount of traffic you have received at that point in time. You must not rely on this information and we are not responsible for any loss or damage you may suffer if you do so.

How do I view my Telstra business centre appointment details ?

jaggi-abhi — Tue, 12 Aug 2014 02:49:38 GMT

Viewing my appointment details

You can view your appointment details in one of 3 ways.

Click on the 'View' link in the confirmation email that was sent to you.
Access our Telstra Business portal. Be sure to have your reference number handy to retrieve your appointment. Your reference number will be found in the confirmation email that was sent to you when you initially booked the appointment with the Telstra Business Centre.
Call the Telstra Business Centre you have your appointment with to confirm the appointment directly.

How do i reset Your Telstra Tools password ?

jaggi-abhi — Thu, 21 Apr 2016 03:56:49 GMT

On the login screen for Your Telstra Tools, please click Forgot your password? You will then need to select whether you have a Business ID, enter your username and follow the prompts.

If you have any difficulties, please call 1800 017 715.

How do i register with telstra online services ?

jaggi-abhi — Wed, 23 Jul 2014 12:41:50 GMT

Your company must appoint an Authorised Representative who is the person responsible for managing your Telstra account on behalf of your organisation. Telstra's online services registration enables the Telstra Authorised Representative to register online and then to initiate online registration for other users who are entitled to view your organisation's Telstra services and data.

Note that when you register for Telstra's online services, you are also registering to Your Telstra Tools, which is part of our online offering. You can find out more About Your Telstra Tools on our Business & Enterprise website.

If you are the Authorised Representative

If you are the Authorised Representative, Telstra will need to verify your identity and authority to act as your organisation's Authorised Representative. Please contact Customer Service or your Telstra Account Executive to ensure you are verified and recorded on our billing system.

Once this has occurred, you can proceed to register by clicking on Register for Your Telstra Tools on the About Your Telstra Tools page.

You will be asked to provide one of your organisation's Telstra billing account numbers. Follow the steps to complete your registration. At completion, you will be able to access the services for all your related billing accounts through our online systems.

If you are not the Authorised Representative

If you are not an Authorised Representative, but your organisation has an established online Authorised Representative, you can gain access by asking your Authorised Representative to grant you online access using their Manage Your Users function within Your Telstra Tools. If you don't know your Authorised Representative, but do know your billing account, you can click on the Register for Your Telstra Tools link on the About Your Telstra Tools page, and once our system has verified your details, you will be prompted to send your request for access to your Authorised Representative.

How do i register for my account

jaggi-abhi — Wed, 23 Jul 2014 12:42:10 GMT

You can register online. Its easy, free and only takes a few minutes. Please make sure you have

your account number as it appears on your bill and your email address. Register now

How can I block certain types of calls, email or the internet on a mobile phone?

alexzhen — Wed, 23 Jul 2014 12:42:32 GMT

We can help you manage costs on your mobile account by blocking outbound calls, SMS messages, MMS messages, internet and email access, or premium (19-number) services.

Please just call us on 13 2000 and let us know which blocks youd like installed (or removed) on your mobile account.

How can I act on my companys contracts with Telstra?

alexzhen — Wed, 23 Jul 2014 12:43:27 GMT

All team members for a contract can view who the other team members are, and who their CCL/CNL is.

Do I have a Telstra Business Centre in my area?

alexzhen — Wed, 23 Jul 2014 12:43:41 GMT

Do I have a Telstra Business Centre in my area?

You can find your nearest Telstra Business Partner here

Can I use my personal Telstra Online registration (T.com or BigPond) to access my business applications?

alexzhen — Wed, 23 Jul 2014 12:44:16 GMT

Your business credentials (e.g. your digital certificate or your username, business id and password) allow you to access applications and online services associated with your business accounts.

I have registered for Your Telstra Tools, but cannot see my account/service details?

alexzhen — Wed, 20 Apr 2016 22:44:12 GMT

Once you are registered, it may take up to 5 days before you can access some of your account billing/details.

I have changed my mobile phone. How do I restore my data to my new phone?

alexzhen — Wed, 23 Jul 2014 12:45:09 GMT

You must have Next G mobile coverage.

Click Sync now to continue, follow the steps and your mobile data will be synchronised.

I am having difficulty registering for Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:44:17 GMT

If you have issues registering for Your Telstra Tools, or once registered accessing your account details, please contact one of our online support personnel on - 1800 017 715.

How do I view my Telstra Business Centre appointment details?

alexzhen — Wed, 23 Jul 2014 12:48:39 GMT

Viewing my appointment details

You can view your appointment details in one of 3 ways.

1. Click on the 'View' link in the confirmation email that was sent to you.

2. Access our Telstra Business portal. Be sure to have your reference number handy to retrieve your appointment. Your reference number will be found in the confirmation email that was sent to you when you initially booked the appointment with the Telstra Business Centre.

3. Call the Telstra Business Centre you have your appointment with to confirm the appointment directly.

How do I reset my PUK code on my mobile?

alexzhen — Tue, 03 Feb 2015 03:37:01 GMT

Get your PUK code online now

You can call 13 2000 and, when asked for the reason for your call, say: Unlocking a mobile phone or P U K code. You will then be directed to a consultant who can assist you in obtaining your mobile unlocking code.

Should you require your PUK code within the first 72 hours of a service connection, please contact 13 2000.

Residential customers: please complete our online form to obtain your PUK code.

Enterprise and Government customers: please contact your Service Delivery team on 1800 730 053.

How do I reset my Your Telstra Tools password?

alexzhen — Wed, 20 Apr 2016 22:44:22 GMT

On the login screen for Your Telstra Tools, please click 'Forgot?' in the password field.

You will then need to select whether you have a Business ID, enter your username and follow the prompts.

How do I register with Telstra Online Services?

alexzhen — Wed, 23 Jul 2014 12:47:38 GMT

If you are the Authorised Representative

If you are not the Authorised Representative

How do I register for Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:45:39 GMT

You can register online.

It's easy, free and only takes a few minutes. Please make sure you have your account number as it appears on your bill and your email address.

How do I reactivate my service, if it has been suspended?

alexzhen — Mon, 21 Jul 2014 06:11:33 GMT

Weve received a request to block your service which is why you are not able to access the Mobile Email under settings. Please contact Telstra on 125 111 to reactivate your service.

How do I find my account number online?

alexzhen — Mon, 21 Jul 2014 06:08:49 GMT

When you log into My Account, you will see a snapshot of your accounts on the Dashboard and your account number will be in the top left corner. If you have more than one account, you can easily choose between them from the drop-down list, also in the top left corner.

How do I close my account with MyEmail?

alexzhen — Mon, 21 Jul 2014 06:07:50 GMT

How do I close my account with MyEmail?

If you no longer wish to subscribe to MyEmail, you can cancel your subscription from your mobile via the Manage Your Email Accounts page.

How do I book an appointment with a Telstra Business Centre?

alexzhen — Mon, 21 Jul 2014 06:07:21 GMT

To book an appointment, you can do one of the following things:

1. Online: Find the nearest Telstra Business Centre. Select a suitable date and time for your appointment. A confirmation email and reference number will then be sent to you.

2. Call/Drop in: Find the nearest Telstra Business Centre. Give them a call or drop in to make an appointment at a date and time that suits you.

How do I apply to disconnect a Telstra Business service?

alexzhen — Mon, 21 Jul 2014 06:06:56 GMT

Disconnecting a Telstra Business Service

You can apply to disconnect any Telstra Business service using the onlineDisconnection form. This includes fixed line, mobile, ADSL, mobile broadband and Cable services.

A Telstra Representative may contact you prior to disconnecting your service.

Alternatively you can call 13 2000 or speak to your Telstra Business Account Representative.

How can I make changes to my account online?

alexzhen — Mon, 21 Jul 2014 06:06:30 GMT

You can easily make changes to your account online through My Account Dashboard. Tasks you might like to complete include updating address details or resetting your secret question and answer. Login to My Account now to make changes.

How can I keep track my broadband usage?

alexzhen — Mon, 21 Jul 2014 06:03:54 GMT

The CustData online management portal provides tools that you can use to manage your usage.

These include reporting tools to help you check usage records for your service, as well as automatic usage estimate alert1 emails that can be sent to you as your estimated usage passes 50%, 75%, 100%, 125%, 175% and 250% of your plans monthly usage allowance.

Note that these Usage Estimate Alerts can only be sent to the Billing Contact email address that you enter into CustData, so you need to make sure that your listed contact can receive and act on the alerts when they arrive.

Learn more about CustData
1 Not applicable to unlimited plans. These alerts are provided for the sole purpose of giving you an estimate of the amount of traffic you have received at that point in time. You must not rely on this information and we are not responsible for any loss or damage you may suffer if you do so.

What is the Your Telstra Tools Dashboard?

alexzhen — Wed, 20 Apr 2016 22:46:25 GMT

Your Telstra Tools Dashboard gives you access to your account and services information in one place. It enables you to:

Manage and make changes to your fixed, mobile, broadband and mobile broadband services; receive a Single Bill, retrieve a mobile PUK code online, manage international roaming, update your account details, apply to relocate your services, add or remove phone features and much more.
View and download bills, make payments, analyse costs or see an estimate of unbilled activity before your next bill arrives.
Receive an estimate of your mobile broadband or fixed internet data usage.

What does usage mean, exactly?

alexzhen — Mon, 21 Jul 2014 06:02:39 GMT

Usage refers to the data that you download or upload. So it includes everything from the emails you receive and web pages you open, to the email attachments you send and website buttons you 'click'.

Obviously selecting a web link only uploads a small amount of data usage, while watching an online video can be a huge download.

By convention, 1 megabyte (MB) is rounded down to 1,000 kilobytes (KB) and 1 gigabyte (GB) is rounded down to 1,000 megabytes (MB).

It's also worth noting that access speeds are generally given in 'bits per second', not 'bytes per second'. (Where one byte is 8 bits). Telstra measures your usage based on the amount downloaded - not the speed at which it is downloaded.

What do I need to access Your Telstra Tools?

alexzhen — Thu, 21 Apr 2016 03:56:09 GMT

If you've already registered, all you need to access Your Telstra Tools is:

your username
your password
your Business ID (if you have an Account Manager).

What can I do in Your Telstra Tools?

alexzhen — Thu, 21 Apr 2016 03:58:03 GMT

With a single log-in, Your Telstra Tools allows you to manage your accounts and services when it suits you.

Once you've registered, you can access a number of services straight away.

You'll also be able to activate new services, just by clicking Manage My Services and signing up.

With Your Telstra Tools, you can:

Manage and make changes to your fixed, mobile, broadband and mobile broadband services; receive a Single Bill, retrieve a mobile PUK code online, manage international roaming, update your account details, apply to relocate your services, add or remove phone features and more.
View and download bills, make payments, analyse costs or see an estimate of unbilled activity before your next bill arrives.
Receive an estimate of your domestic mobile broadband or fixed internet data usage.
Take control of your accounts and services in Your Telstra Tools Dashboard.

What are the benefits of Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:52:29 GMT

Your Telstra Tools gives you secure access to your services and billing information, plus a range of online tools which means more control and more time for your business.

It's free and registration only takes a couple of minutes.

All you need is your Telstra account number and your email address.

Once you're registered, you can access all these great features:

Access your account and service information in one place with Your Telstra Tools dashboard.
View and download bills, make payments, analyse costs or see an estimate of unbilled activity before your next bill arrives.
Access online forms to complete a range of simple tasks including retrieving a PUK code online, managing international roaming, updating account details and more.

What are Telstra Business Centres?

alexzhen — Mon, 21 Jul 2014 06:00:00 GMT

They are a new initiative from Telstra Business that extends the sort of service you'd expect when you're running a business. Each Centre is Accredited and staffed with Certified Business Specialists. Dedicated, professional, experienced, local - our Business Centres are here to help your business, while you do business.

Find your nearest Telstra Business Centre

What are 'Notification Options'?

alexzhen — Mon, 21 Jul 2014 05:59:17 GMT

The Online Bill Notification Option is a feature that will allow you to choose the method of receiving your online bill notifications and which events trigger a notification. Notifications can be sent as e-mail and/or SMS message and can be set to inform you when your bill is ready to view, due to be paid, or even overdue.

Steps for moving or setting up a new office

alexzhen — Mon, 21 Jul 2014 05:58:01 GMT

I am moving my office, what are the essential steps?
I am setting up a new office, what do I need to organise?

We can help make moving your telecommunications easy - and we can offer guidance to make sure you have the best mix of services for your new location.

Telstra has a number of services that will help you keep connected both during and immediately after your move, so that you don't miss any calls or business opportunities.

Please visit our Change My Services page to see your options for changing your services online.

Find out more
Please feel free to either email us or call us, whatever is convenient:

If you want to email us, just complete the Email Us form
Or If you want to call us we can be contacted on on 13 2000 or contact your Telstra Business Account Representative.

Our Customer Terms for Business and Enterprise customers

alexzhen — Mon, 21 Jul 2014 05:57:09 GMT

Our Standard Form of Agreement is being reorganised and rewritten to make it clearer and is now known as Our Customer Terms.

Our Customer Terms sets out our standard customer terms. To understand your rights and obligations, you should read both the General Terms and the section that relates to your service or solution.

View Our Customer Terms

Ordering Telstra Products & Services Online

alexzhen — Mon, 21 Jul 2014 05:56:35 GMT

If you are interested in any of the Telstra products and services you have viewed online, simply complete our online form and one of our team will contact you shortly. It's that easy!

Ive lost or cant remember my username. How can I find out what it is?

alexzhen — Mon, 21 Jul 2014 05:55:40 GMT

No problem. If you dont have a Telstra Business ID then you can retrieve your usernamehere.

If you do have a Business ID, please call us on 1800 017 715.

Will I keep the same 1300 or 1800 number(s) when I move?

alexzhen — Mon, 21 Jul 2014 05:54:57 GMT

Yes. One of the great benefits of our Priority 1300, 13 and Freecall 1800, 18 numbers is that your business can move as often as it needs to and arrange for calls to be redirected to your new phones each time.

Who can use Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:52:07 GMT

All Telstra Business customers can use Your Telstra Tools to manage their accounts and services.

Registration is free and only takes a couple of minutes.

All you need is your Telstra account number and your email address.

Which browsers are supported by Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:52:04 GMT

Your Telstra Tools is available on:

Internet Explorer 8, 9 and above
Firefox 4.0 and above
Safari 5.0 and above
Opera 11 and above
Chrome 10 and above

Where does my Account Executive / Service Management representative(s) information come from?

alexzhen — Wed, 23 Jul 2014 12:30:50 GMT

These details come from Telstra's internal database, which is maintained by the Telstra staff who hold the above roles and responsibilities. It is important that they keep this information up to date so that you can see up-to-date information on who your Telstra contacts are.

If these details are not correct or up to date, please let us know by using the Email us function located on the bottom right hand side of Your Telstra Tools home page

What tools can I access through Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:52:01 GMT

Through Your Telstra Tools you can access the Your Telstra Tools dashboard as well as several other important tools and services including:

Online Bill and Online Bill Reporting
Broadband (CustData) and Mobile Data Usage Meter
PUK code retrieval
International roaming (activation and deactivation)
Call barring updates
Account billing updates
Service relocation request
MessageBank^®
Adding and removing business phone services and functions
Add/change your mobile plan

Can I set up additional users on Your Telstra Tools?

alexzhen — Wed, 20 Apr 2016 22:52:55 GMT

Yes, you can set up notifications to multiple email addresses through Online Bill.

Multiple usernames and passwords for the same account are only available in some circumstances.

To find out more, please use one of the forms below:

Can I see calls I have made before I'm billed for them?

alexzhen — Wed, 23 Jul 2014 12:32:15 GMT

The 'Calls Yet To Be Billed' feature of Telstra's Online Bill allows you to view calls made since your last bill was issued. Small Business and Small Corporate customers can even allocate calls into caller groups to better organise their accounts.

Can I see a total account balance online?

alexzhen — Wed, 23 Jul 2014 12:30:18 GMT

When customers who are registered for Telstra's Online Bill log in to their service, they are able to click on the 'show current account balance' link in order to see the current balance of their accounts.*

*Payments may take up to 2 days to process. If a payment has been made recently, it may not be reflected in the current account balance.

Can I manage my contacts online?

alexzhen — Wed, 23 Jul 2014 12:29:20 GMT

Yes, you can access your mobile data online from your computer using MyInbox, Together, MySync and MyInbox give you better communication tools and even more ways to manage your contacts, address books, calendar, tasks, notes and messages.

If you are at home or at the office, you can synchronise data back to your compatible Next G mobile from MyInbox. For example, if you are using MyInbox and have updated your contacts, you can press a Sync with Mobile button which will then update the information on your mobile phone next time you switch it on and have Next G mobile coverage.

The online Sync with Mobile does the same thing for calendar appointments, tasks and notes (for compatible phones).

Can I keep the same number when I move office?

alexzhen — Wed, 23 Jul 2014 12:28:06 GMT

That depends on where you are moving to... If youre staying within the area covered by your current exchange, you should usually be able to keep your number.

However, if youre moving into another exchange area (whether thats across the road or across the country) the structure of telephone network means youll have to get a new number.

If your business is using a Telstra Next IP-based phone system, you can usually keep the same number.

Can I keep my current email address?

alexzhen — Mon, 21 Jul 2014 05:46:43 GMT

If you are currently using domain email (i.e. yourname@yourbusiness.com.au) then you can continue to use this email address.

To do this, you can either:

Let Telstra host your domain name and use the Microsoft Email service that is included with your Digital Business package;
Transfer your domain name to Telstra but continue to use your current email provider; or
Keep your domain name hosting and email with your current service provider.

If you are currently using ISP email i.e. yourname@yourisp.com.au then you will need to speak to your ISP about whether or not they will let you maintain your email address after cancelling your internet service with them. Telstra Bigpond customers taking up Digital Business can maintain their BigPond email address at no additional charge.

If you are currently using a free email service such as gmail, hotmail or yahoo then you can continue to use this service.

However, you may wish to consider changing to domain email, as it is included in your Digital Business Package, provides your business with a more professional image and makes it easier for customers to remember your email address.

Can I check MyEmail manually?

alexzhen — Mon, 21 Jul 2014 05:45:56 GMT

Can I check MyEmail manually?

Yes. Just open MyEmail on your mobile phone

On Telstra mobile portals: TBiz > MyEmail or BigPond Mobile > MyEmail

On the MyPlace handset menu: MyPlace > MyEmail

Can I change my password?

alexzhen — Wed, 23 Jul 2014 12:25:25 GMT

Yes, you can change your password from within MyInbox:

Step 1: Log In to MyInbox either directly or via My Account - using your username and password

Step 2: Within MyInbox select Settings from the left hand menu, and then select Account

Step 3: Scroll down to Login Details and click on Change password.

Step 4: Read the instructions and information and then enter your new password and confirm your new password by retyping it in the supplied field.

Step 5: Select Confirm

Note: If you change your password in MyInbox, the new password will also apply to your password login for My Account and My BigPond.

What benefits can I receive if I switch to Telstra?

alexzhen — Wed, 23 Jul 2014 12:22:34 GMT

Take advantage of new technology

Telstra constantly invests in new technology and services. From the advanced Next G network to the Telstra Next IP network enhancements to our award-winning T-Suite^®software-as-a-service cloud computing, our innovations can help your business keep ahead of the competition.

Do more on the move

Telstras Next G network is Australias largest and fastest national mobile network. It covers 2 million km² and 99% of the population. The network works better in more regional areas as well as better coverage in more inner city buildings, lifts, tunnels and carparks than any other 3G network in Australia.

Get more from your gear

Our services are designed to enhance your business efficiency and productivity. For example, every Next G mobile comes with free access to news, finance, weather, Whereis® maps, Yellow Pages® and more on the Telstra Mobile Portal Home Tab^~.

Get advice from a local

When you want to look, touch and talk, Telstra has a large network of local Business Centres. They make it easy for you to see our solutions in action, have a one-on-one consultation, or arrange for a business communications expert to visit you.

If youd rather call us, you only need one number 13 2000 to get in touch with a business consultant who can discuss your requirements and provide a single point of contact for relocating or activating services.

And no matter which option you choose, the staff member you speak to will be based in Australia: We dont outsource any of our contact services offshore.

Save time with our support

If you need to call us about a fault, you wont have to explain your entire situation over the phone, because we keep your full service history on file, for phone staff to access quickly. Plus were ensuring more staff can handle multi-faceted enquiries, so you can get more answers from the one person.

Switch to Telstra now

Complete the Switch to Telstra form and well contact you.
Call us on 132 000

Things you need to know

~ Content and subscription charges may apply. Browsing charges apply when you access 3rd party websites and for usage while roaming overseas.

^ Eligible customers need BusinessLine® Complete, Plus, Select, Select Saver, Fax, Ultimate, STD Saver, Metro, National, Call Saver, ISDN 2 BusinessLine® Complete, ISDN 2 Enhanced BusinessLine Plus, ISDN 2 Enhanced BusinessLine® Complete or ISDN 2 BusinessLine Plus, plus have one or more of the following eligible service types on a Single Bill:
Telstra Business post-paid mobile plan $20 or above per month (excludes Telstra pre-paid plans with MobileLink, services on corporate plans or corporate staff plans and Telstra Talk Plan $99);
Any BigPond® Dial-Up Internet, Broadband Satellite post-paid plan $20 or above per month or any BigPond ADSL, Cable or Wireless Broadband plan of $39.95 or above per month (excl services under offer codes 3288 & 5468); or
FOXTEL from Telstra
Inbound Services - Freecall 1800, Priority® 1300 and Inbound Plus
Bill discount excludes one off charges and credits and AUSTAR from Telstra charges. Limits apply on the number of services that may be included; only one Reward Option per account; incompatible with any other packages and special offers. Some services are excluded.

Are there any charges for using My Account tools?

alexzhen — Wed, 23 Jul 2014 12:19:54 GMT

Theres no charge for using My Account.